Using a Customer Satisfaction Survey combined with an inspection book such as “Now that You’ve had a Home Inspection” reduces liability and gets you more inspection work.  InterNACHI’s Customer Satisfaction Survey hits 7 birds with one stone:

1. It gets the customer on record describing the quality of your inspections.
2. It alerts you to weaknesses in your inspection services.  Often a client it too shy to tell you face to face.
3. It reminds your customer (in writing) that you don’t have x-ray vision and can’t find every defect.
4. It up-sells additional inspections by alerting your customers that you offer ancillary inspections.
5. It provides you with written permission to discuss the report with others.
6. It lets your customers know you care about their opinion.
7. You can send a copy of the survey to the agent that referred you, so that he/she gets third-party feedback about you.

InterNACHI’s Customer Satisfaction Survey is free.  There are several versions available depending on whether or not you provide your customers with a book.