Client wants a new water heater

[acox]

Originally Posted by rdawes

I think your only exposure is the claim that "it was hooked up wrong and the inspector should have caught it". I think you need to chase that issue down and find out what they are talking about. Prove that wrong and you not only help yourself but you can help the client get the claim approved. Everyone's happy (except the insurance company and we know they don't have feelings anyway) and you can turn lemons into lemonade.

Exactly - that's why I suggested meeting the plumber there to see just exactly they allege was missed. You would have a face-to-face chance to defend your inspection, or if something was missed, you would have a face-to-face chance to 1. Learn, and 2. take care of it. I can't see paying for a new heater either, but you may be better able to do as RR suggests and help fight the warranty battle.

[Dennis g. Fackler]

First my contract says they must inform me and allow us the option to reinspect. other than that it your problem.
I would never have spoken to the girlfriend to begin with. She know doubt is not telling the whole story back to you or the client. You did everything right.
Several options send the a certifed check for the cost of H.I, after you get a hold harmless signed.Offer to pay for 1/2 using your contctor not theres or explain to the client ONLY your points and explain there is not now or ever was a warranty. It made hot water and was operating normaly at the time of inspection so sorry.

[James H. Bushart]

You said that the client reported that his insurance company would not cover the water heater because "it was hooked up wrong".

I do not know what this means, but if the leaking water heater was a result of improper installation...and you did not call it out in your report, but simply remarked as to the age....I think you owe the guy a new water heater.

Telling him it was old and about to break is "apples". Having it break due to improper installation is "oranges".

[Billy Boerner]

Originally Posted by jbushart

You said that the client reported that his insurance company would not cover the water heater because "it was hooked up wrong".

I do not know what this means, but if the leaking water heater was a result of improper installation...and you did not call it out in your report, but simply remarked as to the age....I think you owe the guy a new water heater.

Telling him it was old and about to break is "apples". Having it break due to improper installation is "oranges".

Agreed 100%. Two different issues. Old does not equate to hooked up wrong.

[Michael Larson]

This board is getting desperate for activity when we have to drag 2 year old threads up for re-discussion.

Someone please turn off the lights as you leave.

[James H. Bushart]

Originally Posted by mlarson

This board is getting desperate for activity when we have to drag 2 year old threads up for re-discussion.

Someone please turn off the lights as you leave.

Somewhere....there is a fat lady getting ready to sing.

Seriously, in its day....nothing compared to the NACHI message board.

[Michael Larson]

Originally Posted by jbushart

Somewhere....there is a fat lady getting ready to sing.

Seriously, in its day....nothing compared to the NACHI message board.

That day has sadly passed.

I think I hear the fat lady warming up.

[rmaday]

Originally Posted by mlarson

This board is getting desperate for activity when we have to drag 2 year old threads up for re-discussion.

Someone please turn off the lights as you leave.

Perhaps someone can go through the archives and bump some of the more interesting and/or educational threads.

[Blaine Wiley]

Originally Posted by mlarson

That day has sadly passed.

I think I hear the fat lady warming up.

The fat lady has been singing for months.

It appears the ship is getting ready to sail....

[James H. Bushart]

Well...the moderators can all rest easier, now. Now that the message board is sedated and has fewer posters, they have less to censor.

[Brian E. Kelly]

That's it, I am reporting all or your posts.

[cprochilo]

This is a no brainer, in my opinion. You stated in the report the condition of the water heater. You also have the "10 day" compaint notification stipulation mentioned. Your client has not respected the agreement and has no case. Expect to be brought to court. We all know this is part of the deal. Unfortunately, we live in a very litigious society. Everyone wants to screw someone. I guess it makes them feel more powerful. You will prevail should a court appearance be required. Keep the faith. Just part of the game.

[Bruce M. Graham, III]

Maybe I did not follow the time line just right, but it seems like they were sitting there with a leaking water heater for more than a couple of days and the plumber still had not been there. This whole thing smells and that does not include the mold from under the water heater and the soaked carpet and ...............

[Michael Larson]

Originally Posted by jbushart

Well...the moderators can all rest easier, now. Now that the message board is sedated and has fewer posters, they have less to censor.

Wow! I guess.

Look at the moderation log...

http://www.nachi.org/forum/moderationlog.php

[rmaday]

Originally Posted by mlarson

Wow! I guess.

Look at the moderation log...

http://www.nachi.org/forum/moderationlog.php

Four (4) posts from today, Two (2) from yesterday.

Where have all the posters gone?