Rip Off Online Training

[tneumann]

I also used PHII......I thought it was fine....and the folks were great....

[Nick Gromicko]

I have received several compliments regarding Robb's course this past year. One in particular was quite glowing. I've never received any complaints.

Thanks for posting Robb, and thanks for offering the NACHI member discount.

[tmattingly]

I used PHII also. Robb was great during the Ky licensing requirement period. I talked with Robb daily on the progress of his course being approved by the Ky Home Inspectors Board, he responded quickly, gave me additional course information at no charge (manufactured housing) and even offered to discount greatly at his expense the in-class training if his online course was not approved.

Robb provided outstanding customer service, his team was great and he was able to get the course approved for Ky. saving me thousands more in costs for one of the local schools.

[Dan Bowers, CMI]

This post also reminds me of how many calls we get from people that don't read BUT cruise.

We get at least 3-5 calls a week from people a week asking when our next class is?? OR how much does the 6 day class cost?? Etc.

They've been on our web site, got our phone number, called and everything they've asked about is right on the web site.

Same with customers. They might call and ask if the Furnace is OK since its over 30 years old. I ask if they read the report. They say yes.

I then direct them to go get out the summary page, where it says:
"Repair OR Replace Furnace" after reading all comments on Heating Page.

Then if you go to the Heating Page it says:

"Furnace is approximately 36 +/- yrs old. It has exceeded the safe life-span for this type of unit, and long term service is not likely. It is heavily corroded, rusted, and shows many signs of past water leakage through the unit from the cooling coil above. It had an abnormal flame pattern and coloration. Two of the four burners were covered with over 2" of debris and scale. When turned on the flame rolled out the front of the unit and singed the control wiring. Most of the heat exchanger or burn chamber was not visible due to being covered with large pieces of scale (metal degradation and break-down of the heat exchanger walls). We recommend that PRIOR TO CLOSING a licensed and competent heating contractor wirebrush the heat exchanger and burn chamber, clean and service the unit, then verify the FULL integrity of the heat exchanger AND proper operation of the ENTIRE system. Servicing and cleaning may reveal hidden defects".


I don't actually say it, but my thoughts are along the line of ........ "I wonder if their mother had any that lived" OR " Yep, 1 beer short of a 6-pack".