Dump AOL.com and FrontierNet.net, you are losing inspection business with them.

[Doug Edwards]

Just had this exact experience yesterday with an AOL user (client). He could not open any of the attachments. I ended up having to resent it to him. It was a photo album in standard jpg. I suspected it was aol causing the problem but you have confirmed it in my mind. Other ones that tend to give my clients email problems is Juno and hotmail accounts.

[Jason A. Sieg, CMI]

Originally Posted by dedwards

Other ones that tend to give my clients email problems is Juno and hotmail accounts.

I think they have a small size limit on EACH Email you can receive through them. That could be the problem with them.

My netscape mail gives me problems when I want to receive messages that are 1 meg or larger.

[Erby Crofutt]

Most of the free or cheap e-mail accounts have a size limitation on e-mail and attachments. And junk mail folders to collect junk.

That's why it's a good idea to upload your report to a website and then just send the link in the small e-mail.

I used to use PDF's uploaded to my website but recently switched to HomeGauge. Both work fine at getting past these limitations, though the hotmail addresses usually found my e-mail in their junk folder.

[Joseph Burkeson, CMI]

Originally Posted by dedwards

Just had this exact experience yesterday with an AOL user (client). He could not open any of the attachments. I ended up having to resent it to him. It was a photo album in standard jpg. I suspected it was aol causing the problem but you have confirmed it in my mind. Other ones that tend to give my clients email problems is Juno and hotmail accounts.

AOL & HotMail were the main reasons that when I had my website designed I made sure that it was possible to upload files so that people who's account blocked file attachments could still have a way for them to get their report by downloading from an emailed link.

[Doug Edwards]

Good idea