Fetch Report problem

[Mike Hazelwood]

Here is a problem I run accross....every once in awhile I have a customer call me and say they cannot download the report. I realize the problem is PBKAC. So I log out and log back in with their email and password, works just fine. But now I cannot log out and must wait for it to time out so I can log back in and upload a report. This can take hours it seems like. Is there a chance that we can get a log out button on the page the client sees. I need to upload a report now and can not.

Thanks,

[Dominic J. Maricic]

You could clear your cookies in the interim. It's going to wipe out any other logins you may have (like here) and you'll have to relogin..

[Mike Hazelwood]

Hey Dom,

Been there done that and didnt work.....I have to do what you mentioned and restart my computer.....Hopefully Chris will see this post and add a log off button on the download page. That is where I am having the problem. My report has been sent. It would be nice to have that option.

Thanks,

[Dominic J. Maricic]

Hopefully. It shouldn't be too hard to implement.

[Chris Morrell]

There's now a "Log Out" link near the copyright notice at the bottom of the page.

Cheers,

[Mike Hazelwood]

Thanks Chris.

[Chris Morrell]

Sure thing, Mike.

[Chris Morrell]

Out of curiosity, what were the problems your clients had with logging in? I'm always looking for ways to make the site easier to use.