Fetchreport.com Email Problem

[John McKenna]

Ths last couple reports I sent out did not reach my clients email.
I had to go back and send it again with the "add email" funcition.

Anyone else have this problem?

There is a spot on the very bottom to add email addresses and these
seem to reach there location, but the primary email does not seem
to be working.

[Mike Hazelwood]

I had that problem a couple of times.....we are not notified if the email is returned.....I think we should be notified by Fetch if there was a problem.

[John McKenna]

This has happened twice in a row now.
Now it has happened again when I manually tried to send it out again.

I sent it out with my email server to the same address and it works fine.
I waited over 24 hours to make sure there was not just some kind of
delay problem also.

I think a notice of non delivery would be great.

[Chris Morrell]

Hey guys, I'm looking into it. Will let you know soon.

[Chris Morrell]

John,

What domain were you trying to send to? AOL? Hotmail? Yahoo? I've done some pretty extensive testing and it seems to be working fine.

[John McKenna]

It is working OK on the last inspection I did.

[John McKenna]

It did it again... email not sent out to my own address this time.

[Dominic J. Maricic]

John, what email address does the email usually originate from? I can run it through a few checks I have to see if it's on a spam list for any isp.

[John McKenna]

The emails are sent out from the fetchreport.com server.

[Dominic J. Maricic]

Yes, but what email address is in the from field? Is it yours, or is it a nachi email address?

[Dominic J. Maricic]

Fetchreport.com's ip's are not listed in any spammer lists. Chris, you might want to setup a SPF record for the domain, I know I had quite a few problems sending to Hotmail before I set one up. Also the reverse dns is not setup to return fetchreport.com. Quite a few of the big names like hotmail and aol hate this.

[Chris Morrell]

Yeah, we're tweaking a few of the mailing settings. The SPF record isn't set up yet 'cause the site will be on a new IP soon and I'm afraid it'll get cached if I set it up on the current server. We'll also be changing the way mail will be sent really soon so you get any failure notices, etc.

Cheers,

[John McKenna]

I just got three emails from fetchreport.com that have been due for
1 day now. Oh well.

[Dominic J. Maricic]

Originally Posted by inxil

Yeah, we're tweaking a few of the mailing settings. The SPF record isn't set up yet 'cause the site will be on a new IP soon and I'm afraid it'll get cached if I set it up on the current server. We'll also be changing the way mail will be sent really soon so you get any failure notices, etc.

Cheers,

I understand. Good luck! I've been round and round with the mail problems on several occasions. They are a pain to get resolved, especially when the problem is usually on the receiving end!