:roll: I FEEL DUPED In November 2011, I was interested in getting trained in infrared Tech., although I know there are many books and software trading programs out there I wanted to have a real teacher, you know someone I could listen and questions too. Through someone in NACHI, don’t recall, I was given John McKenna’s name and phone number to contact and was told that he offers an infrared class that he teaches on a monthly base.
I also was interested in purchasing another enrollment, to give to my daughter as a Christmas present; she is a 21 year old single mom with two children and works as a waitress. Needless to say she struggles. So in an effort to try and give her another path I wanted to give her this class.
So I contacted John by phone and purchased two enrollments. I then contacted my daughter to let her know about the purchase and gave her the date so we could take the class together. About 2-3 weeks after the purchase, which was a week before the class was to start, she contacted me and said that she was given more shifts at work and would not be able to attend the class. The added shifts were very important to her and the children.
I contacted John McKenna and advised him of the situation he told me that she could take the class at another date. I then called her back to talk to her about the next class and gave her the date. She said that because of her new and added shifts she would not be able to attend.
I then contacted John and ask for a refund and maybe she will take the class in the future. He stated that he would not give me a refund, his quote “no cash refunds for any reason” and besides she had access to his class materials, but he would honor if I sold the class to someone else. My reply was I do not know anyone who is interested in the class right now. I told him that I also I had access to your material which meant that I could easily given access or showed it to my daughter, besides educational material on infrared tech is readily available in stores, there is not any magic or special product here.
Needless to say he has held me hostage since Nov. 2011, I do not have anyone that would buy this class from me and I do not believe I should be selling his class to get my money back.
Furthermore I checked into e-commerce regulations and if you are selling a product or service on-line that requires any conditions or guide lines has to provide an online contract that needs to be available on the merchants web-site and needs to be filled out by the consumer for a transaction of this type, because there are conditions and/or requirements i.e. no refund policy. I have sited one condition although there are more. There is not any contract or enrollment form on his site.
I have had no consideration from John, I feel it is just poor business and I feel like I have been duped.
His comments do not make any good sense; he would not refund my money because I had access to his material, which is no new breakthrough. And all his students have access to the material. People take this class because there is a teacher, someone to listen and be able to ask questions to. There is little more that anyone could do with the material anymore any other material that can be obtained in a store. It is obvious to me that this is an excuse just to keep my money.
I have an inspection company and I know sometimes running a good business does not come in the form of money directly, certain actions speak for themselves and people see them. I have gone and helped people with my expertise and spent time and walked away with no money, just to keep my good name and respect, and almost always that good business comes back to me tenfold. People remember and want to give back; it could be in referring me to someone or hiring me at a later date.
When you walk away and feel like you have been duped, that leaves a bad taste in your mouth. My experience will be known to the people that have interest in this class, as it is exposed now. Some may agree and some not, but the some that do will have an impact.
It’s going on a year and John still feels like he is selling the gift of god, no cash refunds that’s what I get. :roll: