Regarding E&O deductibles: How to turn a complaint into a marketing opportunity.

[Nick Gromicko]

I wrote this several years ago but with the discussions about no-deductible E&O I thought it a good time to bring it back up:

http://www.nachi.org/dear_nachi1.htm

[Russell Spriggs]

Deja Vu.

Good to see that again, Boss; been a while.

Although I may not have remembered it verbatim, I recalled the gist of it.

It has worked, over the past few years - thanks again!