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  #1  
Old 3/6/13, 11:54 PM
William J. Decker's Avatar
William J. Decker William J. Decker is offline
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Location: Skokie, IL
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Default What's with Agents?

I had an agent call me, a couple of days ago, and inquire about doing in inspection. 2,400 SF house in a moderately upscale neighborhood. He asked a lot of questions about my qualifications, time licensed, etc.

Said he would check with his other "possibilities" and "maybe" get back to me.

Called yesterday and talked, mainly, about price. I told him that I don't discuss price with agents, preferring to talk directly to the client. I gave him my general price ranges, but said I would prefer to talk to the client. He said good-bye.

Called back a couple of hour later and said that he was the client. He was buying his first house and wanted to make sure that he had a good inspector. Said he had checked around and thought that I was very good.

Then the "other shoe" dropped. He started talking about "best price" and "discounts" and the like.

Look, I have many agents and one or two brokers who use me, exclusively. They want to best serve their clients and understand that agents and inspectors are a team, both serving the client, but as different partners. These agents have NEVER asked me to "go soft" or change anything substinative about the report (just adding some more explainations, sometimes). But I never ask or give discounts to agents. I have even referred a few clients who called me first to agents that I know. I let them explain their commission structure to the client and I expect them to give me the same professional courtesy.

He kept asking about "best price", wanting to knock off a few dollars. I explained that my fee was my fee and the only "discounts" I give would be to police, fire, return clients and active duty military. He kept pushing, but very gently.

I told him, for the fifth time, that I don't give discounts to agents and if I had a dollar for every time an agent told me that he would refer business to me in exchange for a discount for themselves, I would be a rich man.

He just wouldn't let up.

I then asked him for his license number. He asked why. I said that I would be reporting him to the IAR, NAR and the state for un-ethical behavior. He yelled and said that he would not give it to me. I said, "heck, you know what? I already have your name and I can just look it up on the state web site." He got REALLY defensive and said that he never asked for a discount. I wished him well.

What is it with agents? I have, pretty much, all the business I can handle with past customers, referrals from other agents (who don't ask for discounts), RE lawyer referrals and various other sources. I don't need to give discounts and understand that for a Realtor to ask for one is a violation of their association code of ethics and state law.

Yet, they still ask.

Why, oh why, do we have to put up with this waste of time dance with agents who don't even adhere to their own code of ethics and standards of practice?

What a waste of time, both for us and for them.



Will Decker, CMI
ILL License # 450.0002240
Board Certified Master Inspector
Decker Home Services, LLC
Chicago and Northern Suburban Home Inspections
Office: (847) 676-8393
Cell: (847) 609-2345
Home: (847) 673-2702

wjd@DeckerHomeServices.com
www.DeckerHomeServices.com

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  #2  
Old 3/7/13, 12:01 AM
Jeffrey R. Jonas's Avatar
Jeffrey R. Jonas Jeffrey R. Jonas is online now
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Default Re: What's with Agents?

Everytime an agent asks for a discount, increase your quote by $25. Sounds like this guy would have almost doubled your fee!

I guess you could also have advised him to fire his Realtor and you would be more than happy to refer him to an ethical one!
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  #3  
Old 3/7/13, 12:02 AM
Nick Gromicko's Avatar
Nick Gromicko Nick Gromicko is online now
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Default Re: What's with Agents?

http://www.nachi.org/agentduty.htm



Nick Gromicko, Certified Master Inspector
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Author, How to Run a Successful Home Inspection Business
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  #4  
Old 3/7/13, 12:15 AM
William J. Decker's Avatar
William J. Decker William J. Decker is offline
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Default Re: What's with Agents?

Quote:
Originally Posted by jjonas View Post
Everytime an agent asks for a discount, increase your quote by $25. Sounds like this guy would have almost doubled your fee!

I guess you could also have advised him to fire his Realtor and you would be more than happy to refer him to an ethical one!
LOVE THIS! Get 2 - 3 such calls a week. I will try this next time.

Also, I get many calls from people purporting to be agencies who want me to pay for a listi9ng in their "preferred" inspectior lists. When I explain to them that this is a violation of state law and NAR COE, they tell me that they are NOT the agency, but a company that the agency hired to print their referral books.

Funny, when I try to get their names and their company names, they hang up. When I call back (caller ID is WONDERFUL), they hang up again. I then call the agency and ask for the managing broker and explain. Most times, they try to blow me off, but when I explain that I will file a complaint with the state, they get all appoligetic.

Go figure.

We have to hold our own profession accountable, but we also have to hold the agents accountable. They are always complaining about us, let's give as good as we get. Let's get the unethical and lazy agents and inspectors out of the business. More business for us.

Hope this helps;



Will Decker, CMI
ILL License # 450.0002240
Board Certified Master Inspector
Decker Home Services, LLC
Chicago and Northern Suburban Home Inspections
Office: (847) 676-8393
Cell: (847) 609-2345
Home: (847) 673-2702

wjd@DeckerHomeServices.com
www.DeckerHomeServices.com

Learn, Educate, Serve and have fun doing it!
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  #5  
Old 3/7/13, 12:19 AM
Gary Farnsworth, CMI's Avatar
Gary Farnsworth, CMI Gary Farnsworth, CMI is offline
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Default Re: What's with Agents?

Don't give discounts. Welcome to the world of soft, basic, minimum standards, reports, and licensing laws. To the RE agent, cheap is better; and softer.



Certified Master Inspector
Termite #16601 KS Radon #KS-MS-0027
BBB A+ Accredited Business
Serving the Greater Kansas City Metro Area
Eastern Kansas/Western Missouri
http://www.metrospeckc.com
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  #6  
Old 3/7/13, 12:21 AM
Jeffrey R. Jonas's Avatar
Jeffrey R. Jonas Jeffrey R. Jonas is online now
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Location: Minnesota & Northern Iowa
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Default Re: What's with Agents?

Quote:
Originally Posted by wdecker View Post
love this! Get 2 - 3 such calls a week. I will try this next time.

Also, i get many calls from people purporting to be agencies who want me to pay for a listi9ng in their "preferred" inspectior lists. When i explain to them that this is a violation of state law and nar coe, they tell me that they are not the agency, but a company that the agency hired to print their referral books.

Funny, when i try to get their names and their company names, they hang up. When i call back (caller id is wonderful), they hang up again. I then call the agency and ask for the managing broker and explain. Most times, they try to blow me off, but when i explain that i will file a complaint with the state, they get all appoligetic.

Go figure.

We have to hold our own profession accountable, but we also have to hold the agents accountable. They are always complaining about us, let's give as good as we get. Let's get the unethical and lazy agents and inspectors out of the business. More business for us.

Hope this helps;
bump, bump, bump !!!
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