Need help with Computer Problem

[Mark Nahrgang]

Hey guys.
I'm currently having some trouble with my windows Vista.

My computer was running poorly, and I hadn't rebooted it for a few days, so I did this after noon. Ever since, when I log in Windows (not "internet") Explorer gives me an error message saying that it is having problems and it restarts. It just runs for a second or two and then restarts again. I've tried killing the process from the task manager, but as soon as the system detects that it's not there, it re-starts it, and the process starts all over again.

Any ideas?

[ccurrins]

Originally Posted by mnahrgang

Hey guys.
I'm currently having some trouble with my windows Vista.

My computer was running poorly, and I hadn't rebooted it for a few days, so I did this after noon. Ever since, when I log in Windows (not "internet") Explorer gives me an error message saying that it is having problems and it restarts. It just runs for a second or two and then restarts again. I've tried killing the process from the task manager, but as soon as the system detects that it's not there, it re-starts it, and the process starts all over again.

Any ideas?

Have you tried turning it completely off for a few minutes and turning it back on?

[relliott]

Sounds like you need to go into safe mode.

I am sure the gurus will have something else in mind , but have you tried a system restore?

[Mark Nahrgang]

Oh yea... Several times. Even tried a system restore but not only was the oldest restore point since the problem started today, but it failed.

[Humberto Carvajal]

Mark, you may want to try starting it in "safe mode" when it restarts again. Once it is in safe mode, run a virus check. It may be some malware. Hopefully Dominic will be here soon and provide some other options.

Bert

[Mark Nahrgang]

I'd be surprised if it were a virus. Norton is pretty restrictive as it is. So is vista. I'm re-running a scan now to be sure, but it's really acting more like a file was corrupted somewhere that is keeping Windows explorer from working properly. With the automatic update that both windows and norton push on you, you really don't know when things on your computer have changed. Like I said, things weren't running well (normal for windows), it had been a few days since a reboot (also normal for windows), so I did. Then this started cycling as soon as I logged back in. It really acts like an update of some sort occured, corrupting a file. Unfortunately the system restore failed.

[Humberto Carvajal]

Another solution may be the video driver updated itself. Try running in safe mode and uninstall or restore while in safe mode. may help.

Bert

[Mark Nahrgang]

video driver? Why would that corrupt windows explorer, and secondly if I were to try this, what would I be looking for to uninstall/re-install?

BTW. Norton finished. Nothing but a single tracking cookie found, and the recommendation was to ignore it. So no (known) virus.

[Humberto Carvajal]

Well, if it is restarting after "windows" opens, then it may be the video card driver. If it is rebooting while it is still in startup mode, then it is more likely a virus or even an issue with ram. I would go into safemode and see if it does it. If not, then I would start eliminating possibilities. Starting with the video driver first. Go to systems, then device manager, then video drivers. Perform an uninstall of the driver and restart the system normally. Then reinstall the video driver. make sure you have a driver to install.

[Humberto Carvajal]

are you running vista or xp?

[ccurrins]

Open Windows update and uninstall the most recent updates. I've had similar problems with Vista and that worked. Have you installed the new service pack 1 for Vista? I did and have had no problems since.

[Mark Nahrgang]

Originally Posted by hcarvajal

Well, if it is restarting after "windows" opens, then it may be the video card driver. If it is rebooting while it is still in startup mode, then it is more likely a virus or even an issue with ram. I would go into safemode and see if it does it. If not, then I would start eliminating possibilities. Starting with the video driver first. Go to systems, then device manager, then video drivers. Perform an uninstall of the driver and restart the system normally. Then reinstall the video driver. make sure you have a driver to install.

Ok, It is continuously restarting after getting into windows. So this makes sense. I have what may be a stupid question... where do I get a video driver to install after I uninstall it. (HP laptop.)

[Humberto Carvajal]

I'm begining to think it is software related also. Definately uninstall any latest updates. Should be able to do system restore in safe mode though.

[Mark Nahrgang]

I'll give that a shot, and let you know how it goes. Thanks for the help.

[Humberto Carvajal]

Mark you need to use another pc and go to the HP website and download any drivers from thier site. Try the restor or what Christopher suggested first though.