Porter Valley? Have you gotten a response lately?

[Michael R. Boyett]

Is this a new competitor or have they been around for awhile?

[Dominic J. Maricic]

I've seen their site around for awhile.

[Andrew MacDonald]

Originally Posted by mboyett

Is this a new competitor or have they been around for awhile?

Michael,
They have been around at least 5 years. I remember looking briefly at the software before I made my decision on what to purchase. Ultimately, I did not use their services.


Dom,
Thank you again. Currently, I am inputting all of my infrared report information into HIP. You have created an awesome product and I look forward to expanding my business by using it. I will be diligently incorporating HIP as my software for home inspections as I migrate away from InspectVue. Thank you again for all of you support. And may I say.. Everyone on this board who sings your praises' are absolutely correct. You have been most helpful, always had time to take my calls and provide an exceptional product and service.

[Dominic J. Maricic]

Originally Posted by amacdonald

Michael,
Dom,
Thank you again. Currently, I am inputting all of my infrared report information into HIP. You have created an awesome product and I look forward to expanding my business by using it. I will be diligently incorporating HIP as my software for home inspections as I migrate away from InspectVue. Thank you again for all of you support. And may I say.. Everyone on this board who sings your praises' are absolutely correct. You have been most helpful, always had time to take my calls and provide an exceptional product and service.

Thanks Andrew,

Glad to help out!! It was nice talking to you on the phone and going over the program with you.

[Kenton H. Shepard, CMI]

UPDATE:
I still have not heard from Porter Valley nor has ESP, the parent company, returned my call. That says to me that Porter Valley is GONE and without a word to those of us who paid out good money for the software and $250 a year to keep it working right.
I re-subscribed in November in order to retrieve a completed report.

[Andrew MacDonald]

I re-upped in December as well. Looks like they owe me $250.00. That will happen.....Not.

[Kenton H. Shepard, CMI]

Originally Posted by amacdonald

I re-upped in December as well. Looks like they owe me $250.00. That will happen.....Not.

As the parent company, I would think that ESP (Environmental Service Professionals) would bear responsibility for re-imbursing inspectors.

They are still in business.

CALL THEM:
To contact ESP’s head office:
Environmental Service Professionals, Inc.
1111 E. Tahquitz Canyon Way, Suite 110
Palm Springs, California 92262
Edward L. Torres, CEO
Telephone: 760.327.5284
Facsimile: 760.327.5630

Email: info@evsp.com

[James H. Bushart]

This is the type of problem to be expected when an association promotes its vendors to the membership based upon the vendor's willingness to pay a fee to NACHI as opposed to its quality and reliability. But then, who knew?

I hope that the changes made to this recently discovered policy, yesterday, will avoid future rip-offs.

[jlerch]

This is not good news... but not totally surprising. I’ve used PV from day one, time I migrate to HIP.

[rmaday]

Jim,

I think this particular instance has more to do with PVS/ESP and their business practice rather than anything to do with NACHI.

I've never used PVS, but seems they've been around for a while and have, in the past, provided good service/support. Calling this instance a "rip-off" is a stretch at best.

[James H. Bushart]

Originally Posted by rmaday

Jim,

I think this particular instance has more to do with PVS/ESP and their business practice rather than anything to do with NACHI.

I've never used PVS, but seems they've been around for a while and have, in the past, provided good service/support. Calling this instance a "rip-off" is a stretch at best.

I stand corrected. It is premature.

[jlerch]

So I just got off the phone with ESP. Lorne is not avaiable at this time. The support is being handled. Use the ESP # posted above.

[Kenton H. Shepard, CMI]

People can be unavailable for a number of ligitimate reasons. Lorne has provided good support in the past, I hope he's OK.

[Keith Swift, PhD.]

PVS tech support went into limbo, and I must have recieved twenty or so telephone calls by people who still associate me with PVS. (Asking me for tech support is like asking a witch doctor to cure a headache). I'm not privy to the details, but there was a breakdown in the delegation of authority, but things are getting back on-track. Regardless, I'm always willing to answer questions about inspections and report writing.

[Doug Edwards, CMI]

"there was a breakdown in the delegation of authority" I hate that when it happens.

http://www.youtube.com/watch?v=AShBoF1FPSE