[size=2][FONT=Arial][size=2][FONT=Arial][FONT=Arial][size=2]Actual Complaints… 27[/FONT][/size][/size][/FONT]
[size=2][FONT=Arial][FONT=Arial][size=2]Complaints Settled …14[/size][/size][/FONT][/FONT]
[size=2][FONT=Arial][FONT=Arial][size=2]Complaints Not Settled… 13[/FONT][/size][/size][/FONT]
[size=2][FONT=Arial][FONT=Arial][size=2]These are Canadian Figures[/FONT][/size][/size][/FONT]
[size=2][FONT=Arial][FONT=Arial][size=2]BBB list of Complaints Home Inspection Ranked #108[/FONT][/size][/size]
Canada BBB 2008 Statistics Sorted by Complain[FONT=Arial][size=1][FONT=Arial][size=1]t [/size][/size][/FONT]
Industry Description Inquiries Report Rank Complaints Complaint Rank Complaints Settled % Complaints Not Settled % Complaints Unable to Pursue %
TOTAL 3,067,564 29,412 18,483 62.8% 9,618 32.7% 1,311 4.5%
[/FONT][/FONT][FONT=Verdana][size=1]Cellular Phones Equipment & Service 6,550 92 1,079 1 972 90.1% 106 9.8% 1 0.1%[/size][/FONT]
[size=1][FONT=Verdana]Furniture-Retail 28,091 18 1,016 2 738 72.6% 238 23.4% 40 3.9%[/FONT][/size]
[size=1][FONT=Verdana]Roofing Contractors 165,489 1 886 3 292 33.0% 571 64.4% 23 2.6%[/FONT][/size]
[size=1][FONT=Verdana]Telephone Communications 4,295 137 851 4 613 72.0% 232 27.3% 6 0.7%
Auto Dealers-New Cars 46,293 11 834 5 679 81.4% 154 18.5% 1 0.1%
Movers 111,105 2 659 6 387 58.7% 260 39.5% 12 1.8%
Internet Services 23,541 23 654 7 432 66.1% 219 33.5% 3 0.5%
Health Clubs 13,871 39 654 7 408 62.4% 233 35.6% 13 2.0%
Internet Shopping 19,641 28 469 8 192 40.9% 230 49.0% 47 10.0%
Computers-Dealers 22,671 25 460 9 396 86.1% 62 13.5% 2 0.4%
Natural Gas Companies 4,664 127 429 10 372 86.7% 57 13.3% 0 0.0%
Auto Dealers-Used Cars 47,266 10 395 11 270 68.4% 117 29.6% 8 2.0%
Auto Repair & Service 51,440 7 364 12 239 65.7% 121 33.2% 4 1.1%
Contractors-General 76,890 3 342 13 145 42.4% 184 53.8% 13 3.8%
Television - Cable, CATV & Satellite 4,604 131 320 14 169 52.8% 148 46.3% 3 0.9%
Paving Contractors 42,710 13 318 15 139 43.7% 159 50.0% 20 6.3%
Electronic Equipment & Supplies-
Dealers 10,370 55 315 16 241 76.5% 70 22.2% 4 1.3%
Telephone Companies 3,945 147 305 17 297 97.4% 7 2.3% 1 0.3%
Florists-Retail 4,832 122 299 18 68 22.7% 230 76.9% 1 0.3%
Landscape Contractors 40,266 14 253 19 163 64.4% 85 33.6% 5 2.0%
Department Stores 1,217 348 244 20 221 90.6% 23 9.4% 0 0.0%
Home Improvements 49,812 9 243 21 123 50.6% 102 42.0% 18 7.4%
Work-At-Home Cos. 59,730 5 233 22 76 32.6% 92 39.5% 65 27.9%
Travel Agencies & Bureaus 16,904 33 233 22 137 58.8% 94 40.3% 2 0.9%
Lawn Maintenance 14,632 38 224 23 133 59.4% 88 39.3% 3 1.3%
Plumbing Contractors 51,203 8 220 24 161 73.2% 56 25.5% 3 1.4%
Appliances-Major-Dealers 10,263 58 218 25 190 87.2% 26 11.9% 2 0.9%
Home Builders 26,979 19 217 26 165 76.0% 50 23.0% 2 0.9%
Auto & Truck Brokers 5,738 101 215 27 50 23.3% 164 76.3% 1 0.5%
Windows 28,372 17 193 28 148 76.7% 42 21.8% 3 1.6%
Collection Agencies 11,780 48 193 28 146 75.6% 43 22.3% 4 2.1%
Computers Software & Services 18,603 29 186 29 133 71.5% 46 24.7% 7 3.8%
Satellite Equipment & Supplies 2,100 250 183 30 167 91.3% 16 8.7% 0 0.0%
Heating & Air Conditioning 54,611 6 179 31 138 77.1% 40 22.3% 1 0.6%
Advance Fee Brokers 8,599 71 178 32 0 0.0% 70 39.3% 108 60.7%
Beauty Salons 10,248 59 174 33 98 56.3% 51 29.3% 25 14.4%
Auto Renting & Leasing 6,439 93 165 34 99 60.0% 65 39.4% 1 0.6%
Dry Cleaners 4,290 138 165 34 83 50.3% 80 48.5% 2 1.2%
Hotels 5,243 116 161 35 104 64.6% 56 34.8% 1 0.6%
Telephone Service-Long Distance 2,368 228 159 36 119 74.8% 39 24.5% 1 0.6%
Video Tapes & Discs Sales & Rentals 1,246 342 150 37 123 82.0% 7 4.7% 20 13.3%
Mail Order & Catalog Shopping 4,040 144 142 38 74 52.1% 31 21.8% 37 26.1%
Discount Stores 3,489 165 138 39 103 74.6% 34 24.6% 1 0.7%
Snow Removal Service 5,583 106 135 40 29 21.5% 30 22.2% 76 56.3%
Construction & Remodeling Services 24,096 22 131 41 53 40.5% 73 55.7% 5 3.8%
Auto Parts & Supplies-New 4,088 142 126 42 73 57.9% 52 41.3% 1 0.8%
Health & Diet Products - Retail 8,130 76 125 43 66 52.8% 56 44.8% 3 2.4%[/FONT][/size]
[FONT=Verdana][size=1]Advertising Specialties 2,633 215 123 44 10 8.1% 83 67.5% 30 24.4%[/size][/FONT]
[size=1][FONT=Verdana]Heating Contractors 25,849 20 122 45 92 75.4% 29 23.8% 1 0.8%[/FONT][/size]
[size=1][FONT=Verdana]General Merchandise-Retail 6,150 97 121 46 83 68.6% 27 22.3% 11 9.1%[/FONT][/size]
[size=1][FONT=Verdana]Auto Services 6,940 89 120 47 89 74.2% 31 25.8% 0 0.0%
Delivery Service 4,692 126 119 48 78 65.5% 40 33.6% 1 0.8%
Jewelers-Retail 13,391 42 118 49 86 72.9% 29 24.6% 3 2.5%
Concrete Contractors 21,508 26 114 50 52 45.6% 58 50.9% 4 3.5%
Dating Service 5,425 110 114 50 69 60.5% 40 35.1% 5 4.4%
Carpet & Rug Dealers-New 15,588 37 111 51 84 75.7% 25 22.5% 2 1.8%
Computers-Training 1,408 318 110 52 109 99.1% 0 0.0% 1 0.9%
Floor Laying, Refinishing & Resurfacing 12,421 45 104 53 60 57.7% 44 42.3% 0 0.0%
Computers-Service & Repair 7,481 83 103 54 76 73.8% 26 25.2% 1 1.0%
Restaurants 9,182 66 101 55 66 65.3% 31 30.7% 4 4.0%
Beauty Supplies & Equipment 2,935 194 101 55 10 9.9% 89 88.1% 2 2.0%
Limousine Service 10,860 52 100 56 24 24.0% 73 73.0% 3 3.0%
Painting Contractors 24,936 21 99 57 53 53.5% 44 44.4% 2 2.0%
Not Elsewhere Classified 64,635 4 96 58 38 39.6% 30 31.3% 28 29.2%
Parking Facilities 1,315 332 93 59 56 60.2% 37 39.8% 0 0.0%
Kitchen & Bath - Design & Remodeling 17,578 32 92 60 52 56.5% 33 35.9% 7 7.6%
Property Management 9,764 63 92 60 78 84.8% 14 15.2% 0 0.0%
Security Control Equipment & System
Monitors 13,446 40 89 61 75 84.3% 12 13.5% 2 2.2%
Television Program Distributors 589 501 88 62 1 1.1% 0 0.0% 87 98.9%
Insurance Companies 13,417 41 87 63 77 88.5% 9 10.3% 1 1.1%
Banks 37,188 15 86 64 80 93.0% 6 7.0% 0 0.0%
Windows - Installation & Service 43,864 12 85 65 64 75.3% 21 24.7% 0 0.0%
Fence Contractors 16,452 34 85 65 48 56.5% 35 41.2% 2 2.4%
Consumer Finance & Loan Co. 5,719 102 84 66 60 71.4% 21 25.0% 3 3.6%
Internet Marketing Services 4,715 125 84 66 33 39.3% 47 56.0% 4 4.8%
Motels 3,687 155 82 67 51 62.2% 31 37.8% 0 0.0%
Auto Manufacturers & Distributors 3,118 181 82 67 73 89.0% 9 11.0% 0 0.0%
Airlines 1,359 326 81 68 22 27.2% 57 70.4% 2 2.5%
Auto Body Repair & Painting 23,365 24 79 69 49 62.0% 30 38.0% 0 0.0%
Pharmacies 7,665 81 77 70 19 24.7% 27 35.1% 31 40.3%
Publishers-Directory & Guide 4,544 133 76 71 57 75.0% 19 25.0% 0 0.0%
Electronic Equipment & Suppliers -
Service & Repair 1,586 288 76 71 59 77.6% 14 18.4% 3 3.9%
Electronic Equipment & Supplies -
Wholesale & Manufacturers 777 435 73 72 66 90.4% 7 9.6% 0 0.0%
Photographers-Portrait 2,717 208 72 73 36 50.0% 34 47.2% 2 2.8%
Carpet & Rug Cleaners 20,965 27 70 74 49 70.0% 20 28.6% 1 1.4%
Recreational Vehicles - Dealers 6,369 95 70 74 53 75.7% 17 24.3% 0 0.0%
Ticket Sales-Events 781 433 69 75 9 13.0% 60 87.0% 0 0.0%
Telephone Equipment & Systems
Dealers 2,103 248 66 76 63 95.5% 3 4.5% 0 0.0%
Paralegals 3,555 161 64 77 17 26.6% 43 67.2% 4 6.3%
Video Equipment-Service & Repair 867 410 64 77 4 6.3% 4 6.3% 56 87.5%[/FONT][/size]
[FONT=Verdana][size=1]Burglar Alarm Systems - Dealers,[/size][/FONT]
[size=1][FONT=Verdana]Monitoring & Svc. 7,772 80 62 78 53 85.5% 9 14.5% 0 0.0%[/FONT][/size]
[size=1][FONT=Verdana]Furniture Designers & Custom Builders 2,946 191 62 78 51 82.3% 11 17.7% 0 0.0%[/FONT][/size]
[size=1][FONT=Verdana]Recycling Centers 1,409 317 62 78 34 54.8% 25 40.3% 3 4.8%[/FONT][/size]
[size=1][FONT=Verdana]Telemarketing Service(s) 2,997 188 60 79 41 68.3% 15 25.0% 4 6.7%
Financial Services 15,666 36 58 80 36 62.1% 20 34.5% 2 3.4%
Swimming Pool Contractors, Dealers,
Design 8,495 72 58 80 45 77.6% 13 22.4% 0 0.0%
Towing-Automotive 2,144 245 58 80 29 50.0% 29 50.0% 0 0.0%
Appliances-Major-Parts & Supplies 9,123 67 57 81 35 61.4% 18 31.6% 4 7.0%
Television Home Shopping 349 620 57 81 25 43.9% 32 56.1% 0 0.0%
Web Design 12,302 46 55 82 31 56.4% 20 36.4% 4 7.3%
Tire Dealers 8,255 75 55 82 46 83.6% 9 16.4% 0 0.0%
Beds-Retail 1,918 263 55 82 36 65.5% 19 34.5% 0 0.0%
Advertising-Direct Mail 1,341 327 55 82 52 94.5% 3 5.5% 0 0.0%
Transmissions-Automobile 10,416 54 53 83 41 77.4% 12 22.6% 0 0.0%
Spas & Hot Tubs - Dealers 6,163 96 53 83 35 66.0% 16 30.2% 2 3.8%
Loans 18,229 31 52 84 31 59.6% 16 30.8% 5 9.6%
Travel Clubs 3,505 164 51 85 43 84.3% 7 13.7% 1 2.0%
Building Materials 8,458 73 50 86 40 80.0% 10 20.0% 0 0.0%
Overhead Garage Doors 8,388 74 50 86 35 70.0% 15 30.0% 0 0.0%
Marketing Programs & Services 3,635 157 50 86 32 64.0% 18 36.0% 0 0.0%
Timeshare Companies 3,016 186 50 86 33 66.0% 17 34.0% 0 0.0%
Utility Contractors 728 449 50 86 50 100.0% 0 0.0% 0 0.0%
Modeling & Talent Agencies 10,319 56 49 87 26 53.1% 22 44.9% 1 2.0%
Credit Cards & Plans 3,334 171 49 87 38 77.6% 8 16.3% 3 6.1%
Electric Companies 2,251 235 49 87 41 83.7% 7 14.3% 1 2.0%
Office Supplies 1,447 311 49 87 37 75.5% 12 24.5% 0 0.0%
Floor Materials - Retail 7,163 87 48 88 27 56.3% 19 39.6% 2 4.2%
Driving Instruction 3,832 151 47 89 26 55.3% 20 42.6% 1 2.1%
Wedding Supplies & Services 1,946 260 46 90 40 87.0% 6 13.0% 0 0.0%
Womens Apparel-Retail 1,652 281 46 90 26 56.5% 17 37.0% 3 6.5%
Television & Radio-Dealers 1,574 291 46 90 13 28.3% 33 71.7% 0 0.0%
Mattresses 1,060 375 46 90 27 58.7% 18 39.1% 1 2.2%
Gutters & Downspouts 11,422 49 45 91 32 71.1% 12 26.7% 1 2.2%
Auto Warranty Processing Service 3,260 174 45 91 34 75.6% 11 24.4% 0 0.0%
Vacation Time Share 3,252 175 45 91 31 68.9% 14 31.1% 0 0.0%
Internet - Web Hosting 2,671 213 45 91 23 51.1% 19 42.2% 3 6.7%
Cosmetics & Perfumes-Retail 843 415 45 91 8 17.8% 36 80.0% 1 2.2%
Relocation Service 3,984 146 44 92 24 54.5% 19 43.2% 1 2.3%
Doors 3,756 153 44 92 29 65.9% 15 34.1% 0 0.0%
Weight Control Services 2,950 190 44 92 29 65.9% 12 27.3% 3 6.8%
Clothing - Retail 503 543 44 92 19 43.2% 13 29.5% 12 27.3%
Pest Control Services 11,270 50 42 93 24 57.1% 13 31.0% 5 11.9%
Heating Equipment & Systems Cleaning
& Repair 5,762 99 42 93 19 45.2% 22 52.4% 1 2.4%
Video Tapes & Discs-Dealers 1,238 344 42 93 1 2.4% 2 4.8% 39 92.9%
Lotteries-Foreign 12,688 43 41 94 1 2.4% 11 26.8% 29 70.7%
Bridal Shops 3,214 176 41 94 30 73.2% 9 22.0% 2 4.9%[/FONT][/size]
[FONT=Verdana][size=1]Photographers-Commercial 3,085 184 41 94 18 43.9% 22 53.7% 1 2.4%[/size][/FONT]
[size=1][FONT=Verdana]Electric Contractors 28,924 16 40 95 23 57.5% 17 42.5% 0 0.0%[/FONT][/size]
[size=1][FONT=Verdana]Motorcycles-Dealers 3,308 173 40 95 26 65.0% 14 35.0% 0 0.0%[/FONT][/size]
[size=1][FONT=Verdana]Moving Services-Labor & Materials 2,851 201 40 95 24 60.0% 13 32.5% 3 7.5%
Sporting Goods-Retail 2,757 205 39 96 27 69.2% 8 20.5% 4 10.3%
Service Stations-Gasoline & Oil 1,704 278 39 96 23 59.0% 16 41.0% 0 0.0%
Tanning Salons 1,215 349 39 96 15 38.5% 15 38.5% 9 23.1%
Hair Removal - Laser & Electrolysis 2,200 242 38 97 10 26.3% 17 44.7% 11 28.9%
Kitchen Cabinets & Equipment-
Household 12,224 47 37 98 23 62.2% 13 35.1% 1 2.7%
Plumbing Drains & Sewer Cleaning 2,921 197 36 99 19 52.8% 17 47.2% 0 0.0%
Air Purifying & Cleaning Systems &
Equipment 2,757 205 36 99 22 61.1% 14 38.9% 0 0.0%
Counter Tops 5,363 113 35 100 12 34.3% 23 65.7% 0 0.0%
Stone Setting 2,470 224 35 100 11 31.4% 23 65.7% 1 2.9%
Granite 3,897 148 34 101 26 76.5% 8 23.5% 0 0.0%
Lubricating Service - Automotive 3,114 182 34 101 27 79.4% 7 20.6% 0 0.0%
Furniture Manufacturers 2,294 230 34 101 25 73.5% 9 26.5% 0 0.0%
Manufacturers Agents &
Representatives 536 524 34 101 31 91.2% 3 8.8% 0 0.0%
Real Estate 16,354 35 33 102 24 72.7% 9 27.3% 0 0.0%
House Cleaning 11,147 51 33 102 26 78.8% 6 18.2% 1 3.0%
Duct Cleaning 7,008 88 33 102 22 66.7% 11 33.3% 0 0.0%
Tax Return Preparation 6,783 90 33 102 28 84.8% 5 15.2% 0 0.0%
Newspapers 2,285 232 33 102 30 90.9% 2 6.1% 1 3.0%
Shoes-Retail 1,660 280 33 102 16 48.5% 15 45.5% 2 6.1%
Appliances-Small-Supplies & Parts 681 466 33 102 33 100.0% 0 0.0% 0 0.0%
Day Spas 567 511 33 102 15 45.5% 16 48.5% 2 6.1%
Manufacturers & Producers 6,056 98 32 103 18 56.3% 14 43.8% 0 0.0%
Appliances-Small-Dealers 830 418 32 103 17 53.1% 14 43.8% 1 3.1%
Business Opportunity Companies 8,599 71 31 104 6 19.4% 24 77.4% 1 3.2%
Bathtubs & Sinks-Repair & Refinish 4,994 119 31 104 14 45.2% 14 45.2% 3 9.7%
Air Conditioning Contractors & Systems 4,281 139 31 104 13 41.9% 18 58.1% 0 0.0%
Training Programs 3,424 167 31 104 10 32.3% 18 58.1% 3 9.7%
Pet Shops 2,015 254 31 104 18 58.1% 12 38.7% 1 3.2%
Pizza 697 461 31 104 18 58.1% 13 41.9% 0 0.0%
Fireplaces 5,390 112 30 105 24 80.0% 6 20.0% 0 0.0%
Vacuum Cleaners-Household-Dealers 3,334 171 30 105 18 60.0% 11 36.7% 1 3.3%
Magazines - Distributors 704 459 30 105 29 96.7% 0 0.0% 1 3.3%
Tree Service 10,264 57 29 106 14 48.3% 14 48.3% 1 3.4%
Siding Contractors 9,881 61 29 106 21 72.4% 8 27.6% 0 0.0%
Schools-Business & Vocational 7,233 86 29 106 21 72.4% 6 20.7% 2 6.9%
They have HI at 108 but with the tiy count they are actually 182 top of page 5
Business Services (General) 4,396 135 29 106 27 93.1% 1 3.4% 1 3.4%
Storage Units - Household &
Commercial 2,904 199 29 106 15 51.7% 13 44.8% 1 3.4%
Services (General) 295 658 29 106 23 79.3% 6 20.7% 0 0.0%
Grocers-Retail 3,381 169 28 107 22 78.6% 6 21.4% 0 0.0%
Marketing Consultants 2,714 209 28 107 11 39.3% 16 57.1% 1 3.6%[/FONT][/size]
[FONT=Verdana][size=1]Upholsterers 2,351 229 28 107 16 57.1% 11 39.3% 1 3.6%[/size][/FONT]
[size=1][FONT=Verdana]Home Inspection Service 12,542 44 27 108 14 51.9% 13 48.1% 0 0.0%[/FONT][/size]
[size=1][FONT=Verdana]Sweepstakes 3,572 159 27 108 0 0.0% 24 88.9% 3 11.1%
[/FONT][/size][/FONT][/size]