What Do Yoy Tell Your Client

[Russell J. Hensel]

James - Here is the problem I have with just sending out the results with no explanation. Is it fair to the consumer who paid you for you just to send results? A lab cannot give a logical of even accurate diagnosis without seeing the building the tests were taken from.

I have had mold samples come back relatively clean and there was significant visual mold behind certain items such as base boards, pictures and headboards. So with a "clean" air quality sample should a "remediation" take place or are you letting a lab decide?

I personally dont feel its fair to leave people hanging. So you tell them to call a remediation company, who does what when they get an unprofessional referal? They RESAMPLE! So the client wasted their money on the first sample.

When you take a sample and submit a report do you offer any type of warranty or have any liability? Probably now because you dont have the proper insurance and do not have the proper training.

When you get a "clean" report, what does that mean? No problems?

Would it not be easier to offer a service and provide a comprehesive report with educated protocol and professional advice? Not only easier, more PROFESSIONAL...

[Steven J. Wessler]

Russell,
You statement is correct, but most HI's don't have the training as listed previously.
I am going into a year and a half with my mentor. It took a long time for him and the lab to trust my sampling and reports. I still feel that I have atleast another year working with him before I could even start writing Protocol. Training and education are the key, for the benifit of your client and your protection.