Several panels in my new cork floor are raised causing feet, furniture and mops to catch. I am worried that in the not so distant future the panale will be badly damaged.
Anyone here familiar with the problem.
I am in Canada, Kelowna BC
Sorry I did not leave my name:
Bill Campbell
any adhered flooring that was not properly prepped and fully adhered during installation may have raised seams during the life of the product
contact the installer or manufacturer for any corrective options
Thanks Barry
The floor is floating.
My previous cork floor was floating too, but had no raised edges.
The installer and reseller told us “all square edge” cork floors are like this. I losy my faith at that point.
Regards
Bill
Bill
floating materials surface veneer delamination or irregular edges may be a mfr. defect and could be covered by warranty for replacement of the affected portions
unless you’ve abused the product or are beyond coverage period i’d contact them directly by email and start dated photo documentation if you haven’t already done so
if no response within 7-10 days send certified request receipt mail
some mfr. have local reps or inspectors that will assess your install and determine recourse if any
Thanks Barry