The Joy of Commercial Inspections

 
By Keith Swift, PhD
InterNACHI member/InterNACHI Report Writing Consultant
President, Porter Valley Software
 
The first thing that I want you to know is that I have a vested interest in a commercial report-writer, a fact that has nothing to do with this article. I was writing articles for inspectors long before I even owned a computer let alone had an investment in computer programs. Regardless, if you’re not doing commercial inspections you’re missing out on a wonderful business opportunity, besides which there are so many reasons why you should be doing them. They offer you the chance to expand your business, enhance your reputation, increase your profit and, believe it or not, probably decrease your stress. First of all, commercial clients are so much easier to work with than residential ones. Residential clients commonly develop emotional attachments to their properties and can become hysterical over insignificant deficiencies; just ask yourself how many petty but irritating complaints you’ve had since you first went into the residential inspection business. Well, commercial clients are nothing like residential ones. Generally speaking, they’re only interested in the bottom line, or in knowing the cost of essential repairs, necessary upgrades, and continued maintenance. It’s true that commercial inspections are not as plentiful as residential ones, but they’re much more plentiful than you might suspect.

Commercial inspections are not only performed as a condition of sale, like residential ones, but are commonly called for when a building is leased, as a necessity for annual maintenance and reserve studies, or as a prerequisite for insurance purposes. And even though they may not be as plentiful as residential ones, they pay a lot better, and commercial inspectors are traditionally held in higher esteem and treated with far greater respect than their residential counterparts. In spite of this, you still might feel a little reluctant to inspect a commercial property, which is understandable.

It would be quite natural to feel nervous about your first commercial inspection, but you were probably equally nervous about your first residential one as well. The truth is, you probably already have the expertise, experience, and necessary tools to do the job and, in reality, commercial inspection can be a lot simpler! True, commercial buildings tend to be larger and their systems more complicated, but that’s when you need to take a team approach and hire specialists. Commercial inspectors commonly act as general contractors, and subcontract to specialists. After all, you may never feel confident about evaluating elevators, but after a few inspections with an electrician you just might feel confident enough to evaluate three-phase electrical systems by yourself, and thus reduce your costs and increase your revenue.

Marketing to commercial real estate agents is a lot like marketing to residential ones, but commercial agents are fewer in number and higher on the social scale. So, instead of mailing out a throw-away-flyer bragging about low or competitive prices, you may want to request an interview in a sophisticated letter that extols the professional quality of your services. And you may even want to volunteer as a speaker, on such subjects as environmental hygiene, and not only to agents but to groups of doctors, lawyers, investors, and homeowner associations. Remember, there are a lot of people that are afflicted by allergies and adversely affected by indoor air quality and, as we’ve learned from being residential inspectors, people really do appreciate learning.

 
 
 
 
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