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  #1  
Old 3/19/17, 11:36 PM
Aubrey S. Kessler Aubrey S. Kessler is offline
Certified Professional Inspector (CPI)
 
Join Date: Mar 2017
Posts: 25
Default Accepting Credit/Debit card payment???

Hello everyone,

Am wondering, what is the best way to accept Credit/debit payments from customers securely???

What method is best for customer??
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  #2  
Old 3/19/17, 11:43 PM
Troy Weiland Troy Weiland is offline
Certified Professional Inspector (CPI)
 
Join Date: Dec 2012
Location: Marshfield, WI
Posts: 596
Default Re: Accepting Credit/Debit card payment???

I use Square...never had an issue. Use a cell phone card reader or can type it in manually for those over the phone payments.





Troy Weiland
Weiland Inspection Services, LLC
Marshfield, WI
http://www.weilandinspections.com
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  #3  
Old 3/19/17, 11:51 PM
Aubrey S. Kessler Aubrey S. Kessler is offline
Certified Professional Inspector (CPI)
 
Join Date: Mar 2017
Posts: 25
Default Re: Accepting Credit/Debit card payment???

Are people generally comfortable using it?
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  #4  
Old 3/20/17, 12:44 AM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
Certified Master Inspector ®
 
Join Date: Jun 2014
Location: Los Angeles, CA
Posts: 3,516
Default Re: Accepting Credit/Debit card payment???

Square is good place to start, as there are no monthly fees so they don't care if you do one transaction or 30 in a month.

I switched to Guardian a while back because it has lower fees and integrates with ISN. But they do have a minimum to hit every month to avoid paying fees, so you want to be confident you have enough volume before switching.
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  #5  
Old 3/21/17, 11:31 AM
Stacy M. Cam Stacy M. Cam is offline
Certified Professional Inspector (CPI)
 
Join Date: Jun 2016
Posts: 56
Default Re: Accepting Credit/Debit card payment???

I started trying to use the free one internachi recommends and they were horrible. Charging fees for non use, and never getting a call back from the rep. I'm in a small market and usually take about one CC payment a month so I switched to Square, and love them. I also added a paypal account to my website, so they can pay on the web.
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  #6  
Old 3/21/17, 1:09 PM
Robert (Bob) Kenney's Avatar
Robert (Bob) Kenney Robert (Bob) Kenney is offline
Certified Professional Inspector (CPI)
 
Join Date: Jun 2011
Location: MD
Posts: 131
Default Re: Accepting Credit/Debit card payment???

I use Square without a problem but my preference is a personal check. I tell people that right up front and most don't mind.

I understand Square has a new reader, so if anyone has one I'd like to hear their review of it.
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  #7  
Old 3/21/17, 1:40 PM
Richard Ingalls's Avatar
Richard Ingalls Richard Ingalls is online now
Certified Master Inspector
 
Join Date: Jan 2012
Location: Tampa Bay Area, Florida
Posts: 226
Default Re: Accepting Credit/Debit card payment???

Quote:
Originally Posted by rkenney View Post
I use Square without a problem but my preference is a personal check. I tell people that right up front and most don't mind.

I understand Square has a new reader, so if anyone has one I'd like to hear their review of it.
Bob, I have the new Square contactless (NFC) and chip reader. It works great. No problems. I just have to make sure it is charged beforehand.



Richard Ingalls, CMI«
Certified Master Inspector«
CMItampabay.com
InterNACHI #12010911
FL License #HI5092
47 Years Experience in Home Inspections,
Construction, Remodeling, Repairs.
Inspecting Holiday, New Port Richey, Port Richey,
Bayonet Point, Land O' Lakes, Tarpon Springs,
Trinity, Palm Harbor, Dunedin, Clearwater FL
Pasco, Hernando, Pinellas, Hillsborough Counties
State Certified General Contractor #CGC1518618
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  #8  
Old 3/21/17, 2:36 PM
Robert (Bob) Kenney's Avatar
Robert (Bob) Kenney Robert (Bob) Kenney is offline
Certified Professional Inspector (CPI)
 
Join Date: Jun 2011
Location: MD
Posts: 131
Default Re: Accepting Credit/Debit card payment???

Quote:
Originally Posted by ringalls View Post
Bob, I have the new Square contactless (NFC) and chip reader. It works great. No problems. I just have to make sure it is charged beforehand.
Thanks Richard, the charging thing is just the type of information I was looking for.

To follow up on that a bit are they replaceable batteries (AA, AAA) or phone type batteries and is there a car charger?
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  #9  
Old 3/22/17, 2:22 AM
Philip J. Hudak, CPI Philip J. Hudak, CPI is offline
Certified Professional Inspector (CPI)
 
Join Date: Oct 2016
Location: Thousand Oaks, CA
Posts: 211
Default Re: Accepting Credit/Debit card payment???

The Square chip/magstripe reader has an internal battery that is charged via usb.




Golden Arrow Home Inspection LLC
Thousand Oaks, CA
805-368-3205
www.goldenarrowhomeinspection.com
www.venturacountyhomeinspections.com
Golden Arrow is on Facebook!
Home Inspector for Ventura, Los Angeles,
and Santa Barbara County

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  #10  
Old 3/22/17, 7:08 AM
Joshua L. Frederick Joshua L. Frederick is online now
Certified Professional Inspector (CPI) ®
 
Join Date: Jan 2007
Location: Defiance, OH
Posts: 4,352
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Default Re: Accepting Credit/Debit card payment???

https://www.paypal.com/us/webapps/mp...it-card-reader




http://northwestohiohomeinspector.com

Defiance home inspector
Northwest Ohio home inspector
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  #11  
Old 3/22/17, 9:22 AM
Timothy A. Nelis, P.E.'s Avatar
Timothy A. Nelis, P.E. Timothy A. Nelis, P.E. is offline
Certified Professional Inspector (CPI)
 
Join Date: Nov 2015
Location: Pittsburgh, PA
Posts: 97
Default Re: Accepting Credit/Debit card payment???

I also use square pay. I hate the older dongle. I usually end up just typing it in. I should look into the new chip reader.




Nelis Inspections, LLC
Professional Engineering Home Inspections
Pittsburgh, PA
412-315-1138
www.nelisinspections.com
www.thepittsburghhomeinspector.com
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  #12  
Old 3/22/17, 10:07 AM
Charles Brasby Charles Brasby is offline
Certified Professional Inspector (CPI)
 
Join Date: Nov 2016
Location: Annapolis, MD
Posts: 49
Default Re: Accepting Credit/Debit card payment???

I use Pivotal payments. Not much to report, easy to use, no issues, service has been solid, they just checked in with me this week.




Charlie Brasby
Complete Care Inspections, LLC
Certified Professional Inspector
www.ccinspector.com
Charlie@ccinspector.com
443-333-3225
Serving Washington D.C. and Maryland in the following Counties: Anne Arundel, Baltimore, Baltimore City, Calvert, Carroll, Cecil, Charles, Frederick, Harford, Howard, Kent, Montgomery, Prince George's, Queen Anne's, Talbots
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  #13  
Old 3/22/17, 11:33 PM
Wes Shaffer, CPI's Avatar
Wes Shaffer, CPI Wes Shaffer, CPI is offline
Certified Professional Inspector (CPI)
 
Join Date: Sep 2016
Location: Glenwood, Utah
Posts: 65
Default Re: Accepting Credit/Debit card payment???

I use square with no issue; customers haven't really asked what service I use..... so they must be comfortable with it.



Wes Shaffer
Circle S Inspectors
435-633-6556
Glenwood, Utah 84730

circlesinspectors.com

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  #14  
Old 3/23/17, 11:33 AM
Marcy Freeburg's Avatar
Marcy Freeburg Marcy Freeburg is offline
Certified Professional Inspector (CPI)
 
Join Date: Jun 2015
Location: Rye, CO
Posts: 249
Default Re: Accepting Credit/Debit card payment???

When I started, I already had a square account from a previous business, so I used that until I was getting enough work to use ISN, after a few months of using ISN I went with Guardian through them so that things would be more streamlined. The only real problem I have with Guardian Vs Square is that generally with square, I got the money no later than 1 day later (unless it was a weekend, then it was by Monday). Guardian takes 2-3 days sometimes more. 3/4 of my customers use the credit card option. I always tell them my process when booking, and I let them know they can pay with any debit/credit card online with the link sent via ISN. They REALLY appreciate it. I kept the square for the other business that is still running, and hardly ANYBODY uses the credit card feature in that, they generally print the invoice and send me a check. Guess that's the difference between website design and home inspections...





Serving all of SE Colorado and the SLV
www.jandmsolutions.com
homes@jandmsolutions.com
719-252-5167
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  #15  
Old 3/24/17, 6:06 AM
Dave Fetty, CMI's Avatar
Dave Fetty, CMI Dave Fetty, CMI is online now
Certified Master Inspector ®
 
Join Date: Feb 2014
Location: Naples all SWFL
Posts: 9,429
Default Re: Accepting Credit/Debit card payment???

Marcy, what is the monthly fee for guardian?




Dave Fetty Certified Master Inspector
Florida Home Inspection And Property Services LLC
www.FHIAPS.COM
www.NaplesBestInspector.com
www.FortMyersInspector.com
Naples, Marco Island, Ft. Myers, Bonita Springs, Estero, Cape Coral
Dfetty@FHIAPS.COM
http://https://www.facebook.com/pages/Flori...2450912?ref=hl
Florida Radon Measurement Technician R2547
(239)339-7380
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