I was a fan
I have a 1029 unit that has been bulletproof for 2 yrs but for the price it had better be…
OK I then shuck out fat cash for two new 1028 monitors 6 months ago
They both systematically failed 3 days ago .
Neither will turn on …
I have new dura cells in them (9 volt), battery back up .
Multiple 120 vac to dc adaptors (wall warts) I’ve tried all Sun Nuclear and all are funtional.
No go…I’m onsite and have no units that will work, had to run all the way back to the office and grab the 1029…
Return to set it up and I’m down to one functioning unit and inspections stacked all week …into next week… yeah they want radon testing …
I call Florida and explain my predicament and frustration…
They contact me the next day with an email saying to do the obvious , check batteries and verify adaptor functionality…and if that fails …
are you ready …
Shake the **** outta the monitors as the internal battery may be loose…
well I shook em… duhhh no difference.
Now I have 2 days backlogged radon testing to do and they will not answer their phones .
I’ve called and left 4 messages now today alone…
No reply …
Meanwhile I have to run out to grab the 1029 to drive an additional 60 miles to an inspection site tonite on a place I just did this morning …
I’m driving all over the state wasting my time and gas …
buried in inspections … NO Support !! They don’t even answer the phone
You get answering machines…
“Leave a message”
If I ran my business like this I’d be out of business in a week…
The last message I left was to tell them that I was going to tell all my fellow InterNACHI Bros about how they treat their customers …
So You’ve been warned …
I keep my monitors in a $300.00 pelican case and they are absolutely pampered…took a big **** in 6 months and zero support,…They are under warranty.
The product failed and the customer support at the human level has more than failed…