My fluke ti32 just took a dump. Less than a year old. Shipping it to fluke today. They informed me that it will be repaired under warranty, (Great!!) but I should expect to be without the camera for 2 to 3 weeks (what???). I asked for a loner in the mean time and the service rep informed that fluke does not supply loners.
I just did a huge marketing push adding thermal imaging to my HI bussiness, phone is ringing, jobs are scheduling and now this!!!
I spend 7k to 8k for an IR camera, I have to ship it back for repairs and it is less than a year old!!! Now I’m left high and dry for 2-3 weeks!!!
What is Fluke return policy? Purchase one, use it for two weeks and then return it “because you didn’t like it”, just hope that you don’t lose it in the mean time.
I was just being facetious because of all the great claims that John puts out here!
I guess it’s just ironic that your dilemma began with the person making these claims.
One of my Flir cameras quit working in its first year too. They paid the shipping, provided a loaner and upgraded the camera while was there being fixed.
While I have not been there to check it out for myself and your area may be different than others.
I was told that places like Lowes, Home Depot are renting out cameras.
Can you Rent one long enough to get yours fixed and be able to justify the cost of rental. or get Fluke to reimburse part if not all of the cost.