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  #1  
Old 12/19/17, 12:34 PM
Gary D. Mason, CMI Gary D. Mason, CMI is offline
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Default Appointment Scheduler

When are we going to see the ability to have Agents and Clients order their own inspections on the New Appointment Scheduler, the same way they can using the Old Scheduler?
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  #2  
Old 12/20/17, 2:17 PM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
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Location: Charlotte NC
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Default Re: Appointment Scheduler

Don't hold your breath!



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
InterNACHI 11071502 NCHILB 3262
704-455-0482

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  #3  
Old 12/20/17, 2:23 PM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Join Date: Sep 2004
Location: Arden, NC
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Default Re: Appointment Scheduler

Quote:
Originally Posted by gmason View Post
When are we going to see the ability to have Agents and Clients order their own inspections on the New Appointment Scheduler, the same way they can using the Old Scheduler?
So if you are a one man operation the public scheduler feature where they can book your time slots should be available by the end of January!! This will be for time slots only. Its the baby steps we are starting to roll out:

1st release in January : One person operation public scheduling by time slots (i.e. 9 am, 1 pm and 4 pm) or whatever you choose. Currently we have dynamic time scheduling based on the time you assigned for a service but this will be for "Request an inspection" the way it is now.

2nd release will be mutli inspector firms dynamic time scheduling for public scheduling along with one man operations.



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

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Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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  #4  
Old 12/21/17, 11:33 AM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
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Location: Charlotte NC
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Default Re: Appointment Scheduler

Are you going to include an option to request an estimate or only the option to schedule an inspection?



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
InterNACHI 11071502 NCHILB 3262
704-455-0482

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  #5  
Old 12/21/17, 11:42 AM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Location: Arden, NC
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Default Re: Appointment Scheduler

Quote:
Originally Posted by kbrittain View Post
Are you going to include an option to request an estimate or only the option to schedule an inspection?
Currently we allow the option for the customer to see your services/prices and request an inspection. Soon, we will allow them to book a time slot by slots at first. They will also be able to see your services/prices if you set it up that way.

Is there something different you are asking?



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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  #6  
Old 12/21/17, 12:11 PM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
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Location: Charlotte NC
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Default Re: Appointment Scheduler

Yes, the problem I have with ISN is they only offer the option to schedule an inspection. I receive many incomplete requests, emails or phone calls as the potential client gets into the process and perceives that they are committing to an inspection when they only want an estimate so they don't finish the request.

I don't want my fees listed or visible as a potential client will only compare listed prices which are not always the same from company to company. Additionally sometimes you just need more information to provide and accurate price.

The concept here is if they are interested they will complete the request and provide basic information which then you can call or respond too.



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
InterNACHI 11071502 NCHILB 3262
704-455-0482

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  #7  
Old 12/21/17, 12:19 PM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
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Location: Charlotte NC
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Default Re: Appointment Scheduler

The first question it should ask is " Do you want to get an estimate or schedule an inspection?" Followed by a buttons labeled ESTIMATE SCHEDULE.

Its basically the same process but imparts a different level of commitment

Just take a look at this national franchise inspection companies front page

HouseMaster Home Inspections of Belmont



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
InterNACHI 11071502 NCHILB 3262
704-455-0482


Last edited by kbrittain; 12/27/17 at 1:58 PM..
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  #8  
Old 8/9/18, 7:09 PM
Gary D. Mason, CMI Gary D. Mason, CMI is offline
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Angry Re: Appointment Scheduler

What happend to the new appointment scheduler that was being beta tested?
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  #9  
Old 8/10/18, 11:28 AM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Location: Arden, NC
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Default Re: Appointment Scheduler

Quote:
Originally Posted by gmason View Post
What happend to the new appointment scheduler that was being beta tested?
We have a group of inspectors who participated in the beta on our Schedule Now feature. Many of them had similar feedback to change the order and show availability sooner. So we are redoing that part of the code. It was good feedback and will be slicker than whats out there now.



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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  #10  
Old 9/27/18, 10:35 AM
Gary D. Mason, CMI Gary D. Mason, CMI is offline
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Join Date: Aug 2011
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Default Re: Appointment Scheduler

When can we expect the new scheduler?
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  #11  
Old 9/27/18, 4:35 PM
John Harrison, CMI's Avatar
John Harrison, CMI John Harrison, CMI is online now
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Join Date: May 2005
Location: Council Bluffs, Iowa
Posts: 2,190
Default Re: Appointment Scheduler

Quote:
Originally Posted by kbrittain View Post
Yes, the problem I have with ISN is they only offer the option to schedule an inspection. I receive many incomplete requests, emails or phone calls as the potential client gets into the process and perceives that they are committing to an inspection when they only want an estimate so they don't finish the request.

I don't want my fees listed or visible as a potential client will only compare listed prices which are not always the same from company to company. Additionally sometimes you just need more information to provide and accurate price.

The concept here is if they are interested they will complete the request and provide basic information which then you can call or respond too.
This is fairly easy to do with ISN. Simply remove your services from the online scheduler. Now the client cannot see your prices, and only give you the information that you need.



<a href=http://www.bluffshomeinspection.com target=_blank>http://www.bluffshomeinspection.com</a>

Performing Home Inspections in Council Bluffs, Missouri Valley, Glenwood, and surrounding areas

Council Bluffs Home Inspector
Iowa Home Inspector Council Bluffs - Facebook

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  #12  
Old 10/3/18, 6:49 AM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
Certified Professional Inspector (CPI) ®
 
Join Date: Jul 2011
Location: Charlotte NC
Posts: 1,587
Default Re: Appointment Scheduler

John when the system asks the potential client to select a date they feel that this is a commitment and they are scheduling the inspection. ISN could easily correct or change this but they chose to ignore the request and go with the mob mentality for upgrades.

Just check your incomplete inspections and see how many are not fully completed and abandoned part way through the process.



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
InterNACHI 11071502 NCHILB 3262
704-455-0482

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  #13  
Old 10/3/18, 8:54 AM
John Harrison, CMI's Avatar
John Harrison, CMI John Harrison, CMI is online now
Certified Master Inspector
 
Join Date: May 2005
Location: Council Bluffs, Iowa
Posts: 2,190
Default Re: Appointment Scheduler

Quote:
Originally Posted by kbrittain View Post
John when the system asks the potential client to select a date they feel that this is a commitment and they are scheduling the inspection. ISN could easily correct or change this but they chose to ignore the request and go with the mob mentality for upgrades.

Just check your incomplete inspections and see how many are not fully completed and abandoned part way through the process.
I make client phone number a requirement for the form.
If it is partially filled out I make sure to call and see if I can answer any questions and get thier inspection scheduled



<a href=http://www.bluffshomeinspection.com target=_blank>http://www.bluffshomeinspection.com</a>

Performing Home Inspections in Council Bluffs, Missouri Valley, Glenwood, and surrounding areas

Council Bluffs Home Inspector
Iowa Home Inspector Council Bluffs - Facebook

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