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  #1  
Old 10/2/17, 1:26 PM
Robert Sole, CMI's Avatar
Robert Sole, CMI Robert Sole, CMI is offline
Certified Master Inspector
 
Join Date: Jun 2007
Location: Winter Park, Fl
Posts: 721
Default HG not using default browser

I have Firefox as my default browser both in windows and in HG but when I try to upload a report or access the dashboard through HG, it opens IE. I have to open the browser and then go to HG each time. I tried removing IE but it would not even try to connect when I did. I went through this before on my old computer but on the new one, I can't seem to get it to use the default browser How can I get HG to use the default browser.



Robert Sole, CMI



407-637-7288


Florida license numbers HI 169 and MRSA 92

Serving the Orlando Florida area including Orange, Seminole, Northern Osceola and Southwestern Volusia Counties.

RobertSole@REMinspections.com

Check out my blog orlandohomeinspections.info/
REMinspections.com
OrlandoHomeInspector.net
OviedoHomeInspector.net
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  #2  
Old 10/2/17, 3:18 PM
Dominic DAgostino, HI3957 Dominic DAgostino, HI3957 is offline
Certified Professional Inspector (CPI)
 
Join Date: Sep 2012
Location: Longwood, FL
Posts: 1,238
Default Re: HG not using default browser

In HG program, Go to Options, General, and select "default browser".
Also select "Send login info".


Dom.




Dominic D'Agostino
Home Pride Inspection Services, Inc.
Longwood, FL 32750
407-260-1533
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  #3  
Old 10/2/17, 9:09 PM
Robert Sole, CMI's Avatar
Robert Sole, CMI Robert Sole, CMI is offline
Certified Master Inspector
 
Join Date: Jun 2007
Location: Winter Park, Fl
Posts: 721
Default Re: HG not using default browser

Dominic,

Thanks for the response.

I already did that but it still tries to use internet destroyer. I tried restarting HG several times and I restarted the computer several times but it still does the same thing. I also checked in Windows and confirmed that Firefox is set up as the default browser.



Robert Sole, CMI



407-637-7288


Florida license numbers HI 169 and MRSA 92

Serving the Orlando Florida area including Orange, Seminole, Northern Osceola and Southwestern Volusia Counties.

RobertSole@REMinspections.com

Check out my blog orlandohomeinspections.info/
REMinspections.com
OrlandoHomeInspector.net
OviedoHomeInspector.net
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  #4  
Old 10/3/17, 10:46 AM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
Registered InterNACHI Vendor
 
Join Date: Sep 2004
Location: Arden, NC
Posts: 1,514
Default Re: HG not using default browser

The issue may be that there are 2 places to set your default web browser in Windows 10. One is the newer Settings panel, where you can go to Apps, Default Apps, and set your default browser. Sometimes, this isn't enough. You may need to also go into the old Windows Control Panel (type control panel in the search bar), go into "Programs", "Default Programs", then "Set your default programs". Click on Firefox in the list of programs on the left, then click on "Set this program as default". That will usually do it. You may need to restart HomeGauge if you have it running.



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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  #5  
Old 10/3/17, 4:45 PM
Robert Sole, CMI's Avatar
Robert Sole, CMI Robert Sole, CMI is offline
Certified Master Inspector
 
Join Date: Jun 2007
Location: Winter Park, Fl
Posts: 721
Default Re: HG not using default browser

Thanks Russel

Setting it in the control panel appears to have solved the problem. Count on Microsoft to make things more difficult than they should be.



Robert Sole, CMI



407-637-7288


Florida license numbers HI 169 and MRSA 92

Serving the Orlando Florida area including Orange, Seminole, Northern Osceola and Southwestern Volusia Counties.

RobertSole@REMinspections.com

Check out my blog orlandohomeinspections.info/
REMinspections.com
OrlandoHomeInspector.net
OviedoHomeInspector.net
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  #6  
Old 10/3/17, 8:20 PM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
Registered InterNACHI Vendor
 
Join Date: Sep 2004
Location: Arden, NC
Posts: 1,514
Default Re: HG not using default browser

Quote:
Originally Posted by rsole View Post
Thanks Russel

Setting it in the control panel appears to have solved the problem. Count on Microsoft to make things more difficult than they should be.
No problem. Before I get the big head for all my nerdiness, I thought it appropriate to mention that it was Mike here at HG that signed in and responded. I did bring it to his attention though lol.



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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  #7  
Old 12/4/17, 10:52 PM
Curtis Ardoin Curtis Ardoin is offline
InterNACHI Applicant
 
Join Date: Dec 2017
Location: Greater Houston
Posts: 1
Default Re: HG not using default browser

This just worked for me as well. Thank you Russell and Mike!
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  #8  
Old 12/4/17, 11:52 PM
Joe Funderburk, CMI's Avatar
Joe Funderburk, CMI Joe Funderburk, CMI is online now
Certified Master Inspector
 
Join Date: Dec 2005
Location: Hickory Grove, SC
Posts: 10,276
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Default Re: HG not using default browser

It won't use your default email program either. Wants to use Outlook. Anyone ever heard of that?




“The things that will destroy America are peace at any price,
prosperity at any cost, safety first instead of duty first,
the love of soft living, and the get-rich-quick theory of life.”
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Joe Funderburk, CBO, CMI
Alpha & Omega Home Inspections, LLC
Inspecting Upstate SC & Charlotte Metro, NC
Angie's List Super Award Winner 2016, 2015, 2014, 2013, 2012, 2011, 2010.
Ph: 704-351-1776
www.aohomeinspection.com

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