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HomeGauge This is a place for HomeGauge customers to discuss HomeGauge software and services, and prospective HomeGauge customers to ask questions and get advice about picking home inspection software and services.

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  #1  
Old 1/26/19, 5:09 PM
Steve Gozdziewski Steve Gozdziewski is offline
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Default Home Gauge Help

HELP!! I wrote up a report in HomeGauge and when I try to view the print preview it does not have any of my pictures or comments. All components are in the table of contents but it is essentially an empty report. Intro, invoice and property description that's it. I'm sure this is something small but I'm lost right now. Any suggestions?
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  #2  
Old 1/27/19, 8:44 AM
Frank Rotte Frank Rotte is offline
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Default Re: Home Gauge Help

Join the Homegauge User Group on Facebook.




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  #3  
Old 1/27/19, 12:55 PM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Location: Arden, NC
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Default Re: Home Gauge Help

Quote:
Originally Posted by sgozdziewski View Post
HELP!! I wrote up a report in HomeGauge and when I try to view the print preview it does not have any of my pictures or comments. All components are in the table of contents but it is essentially an empty report. Intro, invoice and property description that's it. I'm sure this is something small but I'm lost right now. Any suggestions?
It could be that in your print settings you don't have a check in the correct print setting?

File Printing options and then you will see the print settings window where you can check or uncheck a print setting.



Russell Buchanan
HomeGauge COO
NC licensed Home Inspector
NC licensed General Contractor


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  #4  
Old 2/12/19, 7:25 PM
Nathan Wall, Lic # 1908's Avatar
Nathan Wall, Lic # 1908 Nathan Wall, Lic # 1908 is offline
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Default Re: Home Gauge Help

I'm having this same issue right now. I'm trying to print preview my first report and its showing that I have 0 pages in all of the sections? It is essentially a blank document.
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  #5  
Old 2/12/19, 7:40 PM
Nathan Wall, Lic # 1908's Avatar
Nathan Wall, Lic # 1908 Nathan Wall, Lic # 1908 is offline
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Location: Franklin, TN
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Default Re: Home Gauge Help

See? The sections show 0 pages. Any ideas??? I've sent my request to join the FB group and its after hours for me to contact support.
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Home Gauge Help-screen-shot-2019-02-12-6-38-43-pm-png  
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  #6  
Old 2/12/19, 8:41 PM
Scot Baker, CMI's Avatar
Scot Baker, CMI Scot Baker, CMI is online now
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Default Re: Home Gauge Help

Quote:
Originally Posted by nwall View Post
See? The sections show 0 pages. Any ideas??? I've sent my request to join the FB group and its after hours for me to contact support.
I have not seen your request yet. The link is below my name.
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  #7  
Old 2/13/19, 6:32 AM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Join Date: Sep 2004
Location: Arden, NC
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Default Re: Home Gauge Help

I'm not sure why you can't see the report pages unless you don't have the report selected in your print settings?

Home Gauge Help-print-edit-png

Home Gauge Help-print-edit2-png

If that is not it please call in at 9 am EST 828-254-2030



Russell Buchanan
HomeGauge COO
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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  #8  
Old 2/13/19, 10:48 AM
Nathan Wall, Lic # 1908's Avatar
Nathan Wall, Lic # 1908 Nathan Wall, Lic # 1908 is offline
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Join Date: Sep 2018
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Default Re: Home Gauge Help

I just got off the phone with support. I'm using Parallels on a Mac, and they said this issue happens when the master home gauge file is stored on the Mac Drive (Z Drive) so you have to move the folder to the C Drive (Windows drive) and then go into Advanced Settings in HomeGauge then point the directory to the windows drive instead of the Mac drive. It worked after that

Last edited by nwall; 2/13/19 at 11:04 AM..
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  #9  
Old 2/16/19, 1:26 AM
Dan Bowers, CMI, ACI's Avatar
Dan Bowers, CMI, ACI Dan Bowers, CMI, ACI is online now
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Default Re: Home Gauge Help

This kind of thing kept me from going to a Mac for business



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