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  #61  
Old 12/28/17, 2:14 PM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by clewis3 View Post
Russell,

Apparently we are not reading the same HomeGauge Privacy policy. Here it is below with annotations:

"HomeGauge may send personally-identifiable information provided by you to other parties when: we have your consent to share the information this consent is given when they sign our agreement with your forced language;
No, that is for inspectors who will eventually opt in to programs. As stated in my last adjusted update you can remove that language if you are not opted into any programs.

Quote:
Originally Posted by clewis3 View Post

Personal information, as well as information collected via the inspection softwareThis means that information we collect in our inspection about the house will be available to American Family as well as personal information, helps us create, develop, operate, deliver and improve our software and other services we provide this means that you (American Family) can use it to market your services as well as to give confidential information about the home to American Family"
AmFam Mutual Holdings owns HomeGauge NOT American Family. HomeGauge remains an independent subsidiary of AmFam Holdings. They cannot "market, contact offer your customers anything period, without an opt in." [/QUOTE]



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  #62  
Old 12/28/17, 2:21 PM
James H. Bushart James H. Bushart is offline
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Default Re: Homegauge behaving like Porch

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Originally Posted by rbuchanan1 View Post
AmFam Mutual Holdings owns HomeGauge NOT American Family.
This is incorrect. American Family Insurance IS AmFam Mutual Holdings. Policyholders approve American Family’s plan for organizational structure change

The biggest question to ask is ... Will AmFam use the inspection report to sell insurance or will they use the inspection report to deny insurance claims? Is Your Home Inspector Sharing Information About You and Your Home to Your Insurance Company? Possibly. << James H. Bushart, Missouri Public Adjuster

Last edited by jbushart; 12/28/17 at 2:28 PM..
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  #63  
Old 12/28/17, 2:30 PM
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Russell Buchanan Russell Buchanan is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by jbushart View Post
This is incorrect. American Family Insurance IS AmFam Mutual Holdings. Policyholders approve American Family’s plan for organizational structure change

The biggest question to ask is ... Will AmFam use the inspection report to sell insurance or will they use the inspection report to deny insurance claims? Is Your Home Inspector Sharing Information About You and Your Home to Your Insurance Company? Possibly. << James H. Bushart, Missouri Public Adjuster
We are splitting hairs here but AmFam Mutual Holdings and American Family Insurance are two different entities as is Homesite, The General and a few other companies Am Fam Mutual Holdings own.



Russell Buchanan
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  #64  
Old 12/28/17, 2:40 PM
James H. Bushart James H. Bushart is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by rbuchanan1 View Post
We are splitting hairs here but AmFam Mutual Holdings and American Family Insurance are two different entities as is Homesite, The General and a few other companies Am Fam Mutual Holdings own.
MICB and NACHI are two different entities, as well. Is it "splitting hairs" to believe that those two separate entities are unable to share information as well?

American Family Insurance is clearly in the home inspection business. Get a Better Home Inspector | American Family Insurance But, if I am understanding you correctly, they are not in the home inspection report software business because their holding company owns you?

Last edited by jbushart; 12/28/17 at 2:43 PM..
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  #65  
Old 12/28/17, 2:42 PM
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by jbushart View Post
This is incorrect. American Family Insurance IS AmFam Mutual Holdings. Policyholders approve American Family’s plan for organizational structure change

The biggest question to ask is ... Will AmFam use the inspection report to sell insurance or will they use the inspection report to deny insurance claims? Is Your Home Inspector Sharing Information About You and Your Home to Your Insurance Company? Possibly. << James H. Bushart, Missouri Public Adjuster
Thanks for sharing Jim. That is an interesting article.



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  #66  
Old 12/28/17, 3:03 PM
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Russell Buchanan Russell Buchanan is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by jbushart View Post
MICB and NACHI are two different entities, as well. Is it "splitting hairs" to believe that those two separate entities are unable to share information as well?

American Family Insurance is clearly in the home inspection business. Get a Better Home Inspector | American Family Insurance But, if I am understanding you correctly, they are not in the home inspection report software business because their holding company owns you?
We are in the family. We will work synergistically together. They cant contact HomeGauge buyers without the inspector opting in to a program.



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  #67  
Old 12/28/17, 3:13 PM
Charles Lewis, CMI Charles Lewis, CMI is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by rbuchanan1 View Post
They cant contact HomeGauge buyers without the inspector opting in to a program.
That's not what your own privacy policy states.





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  #68  
Old 12/28/17, 3:24 PM
James H. Bushart James H. Bushart is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by rbuchanan1 View Post
We are in the family. We will work synergistically together. They cant contact HomeGauge buyers without the inspector opting in to a program.
It is their ability to "contact the buyer" that interests me the least, actually. Since they own your software, they own all of the information that it stores ... correct?

Last edited by jbushart; 12/28/17 at 3:34 PM..
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  #69  
Old 12/28/17, 3:24 PM
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Paul Lesieur, CMI Paul Lesieur, CMI is online now
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Default Re: Homegauge behaving like Porch

I think at some point inspectors who can clearly demonstrate they are not involved with this intrusion will have an advantage. Abuses of this data gathering won't take long to show up. I never cared one way or another about what other inspectors did with their clients private information as my attitude is "Its your business" so do what you think is best, but I am now in the ranks of those who promise to respect the privacy of their clients.

It's too bad really, that the profession uses gimmicks to attract more business. It would be more ethical to keep client info discreetly in the hands of our clients. Now we have a major insurer steering home inspectors. In the end we will have a split with the different groups of inspectors having the industry version of Coke vs Pepsi.

What's to keep Homeguage/ American Family from lowering standards and inspection prices to set a new standard? People in general are attracted to the Walmart business model and home inspection services which are discounted would be very appealing to the buyers.
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  #70  
Old 12/28/17, 3:28 PM
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by plesieur View Post
I think at some point inspectors who can clearly demonstrate they are not involved with this intrusion will have an advantage. Abuses of this data gathering won't take long to show up. I never cared one way or another about what other inspectors did with their clients private information as my attitude is "Its your business" so do what you think is best, but I am now in the ranks of those who promise to respect the privacy of their clients.

It's too bad really, that the profession uses gimmicks to attract more business. It would be more ethical to keep client info discreetly in the hands of our clients. Now we have a major insurer steering home inspectors. In the end we will have a split with the different groups of inspectors having the industry version of Coke vs Pepsi.

What's to keep Homeguage/ American Family from lowering standards and inspection prices to set a new standard? People in general are attracted to the Walmart business model and home inspection services which are discounted would be very appealing to the buyers.
Paul, that's not our model. There are some seller inspection programs at INACHI that plan to do this though next year so I am told.



Russell Buchanan
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  #71  
Old 12/28/17, 3:30 PM
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Russell Buchanan Russell Buchanan is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by clewis3 View Post
That's not what your own privacy policy states.
here is the area I think you are concerned about in the privacy policy:
HomeGauge may send personally-identifiable information provided by you to other parties when: we have your consent to share the information; we need to share your information to provide the product or service you have requested; and when we respond to subpoenas, court orders or legal process.
We may also use personal information for internal purposes such as auditing, data analysis, research, and to improve our products, services and customer communications. Examples of such use are:
Personal information we collect allows us to keep you posted on HomeGauge's latest product announcements, software updates and upcoming events. If you don't want to be on our mailing list, you can opt-out anytime.
Personal information, as well as information collected via the inspection software, helps us create, develop, operate, deliver and improve our software and other services we provide.
HomeGauge will not share personally-identifiable information, including with our Affiliates, outside of the reasons above, and we won't use your personally-identifiable information, or provide it to third parties, to market unrelated products to you unless you opt-in to receive such offers.
....That paragraph above is directed to the inspector. Your customers will not be contacted unless you opt in to a program.



Russell Buchanan
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NC licensed Home Inspector
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  #72  
Old 12/28/17, 3:39 PM
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by rbuchanan1 View Post
....That paragraph above is directed to the inspector. Your customers will not be contacted unless you opt in to a program.
Or HG/AFI elects to unilaterally change the Terms of Service or Privacy Policy again. You did retain the ability to do so at will, did you not? We did just witness a very profound change in the policy. I haven't seen you place any restrictions on your ability to make whatever changes you desire, at any time you choose, including the retroactive use of client data, with or without the inspector's agreement. The HG mandated addition to the inspector's contract with THEIR client certainly appears to pave the way for this.



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  #73  
Old 12/28/17, 3:42 PM
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Kenneth R. Brittain Kenneth R. Brittain is offline
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Default Re: Homegauge behaving like Porch

Russel thanks for the clarification. I have a 3rd party disclosure and will update it to include Home Gauge.

My previous concern was I use a number of different services ISN, ISG, Buy Back, Newsletter and Home Gauge services. Having a specified disclaimer for each vendor seemed to be overkill and would of added almost a whole page to my PIA.

I think part of the uproar is really not directed at you or Home Gauge but in general at the business community and where its going. This seems to be a trend or fad and one asks when does it end.

I appreciate your willingness to engage with your customers and respond to our questions and concerns. As you well know there are always those who won't change their opinion no matter what but I find its really a small but vocal minority.



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  #74  
Old 12/28/17, 3:47 PM
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Russell Buchanan Russell Buchanan is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by jbushart View Post
It is their ability to "contact the buyer" that interests me the least, actually. Since they own your software, the own all of the information that it stores ... correct?
The parent company owns us but the database is separate and we are a separate entity. SHGI Corporation is the name for HomeGauge



Russell Buchanan
HomeGauge COO
NC licensed Home Inspector
NC licensed General Contractor


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  #75  
Old 12/28/17, 4:17 PM
James H. Bushart James H. Bushart is offline
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Default Re: Homegauge behaving like Porch

Quote:
Originally Posted by rbuchanan1 View Post
The parent company owns us but the database is separate and we are a separate entity. SHGI Corporation is the name for HomeGauge
Interesting ... but that is not what your contract revision appears to say.

"This information may subsequently be used by the provider of HomeGauge, as set out in the HomeGauge Privacy Policy found at HomeGauge Privacy Policy."

Is not American Family's holding company the "provider of HomeGuage"? If not, in what way or ways would HomeGuage ... the separate entity ... "use" the home owner's personal data and the information about his home?
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