Says I'm expired

[adecarlo (Anthony DeCarlo)]

Anyone having this issue. I have a HG subscription but when trying to upload a report I’m being told my subscription is expired. In the billing section of my account it says I’m active. Have a report ready to go and can’t do anything with it.

[rcooke (Roy D. Cooke, Sr)]

https://www.homegauge.com/

https://support.homegauge.com/

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[sfetty (Dave Fetty, CMI)]

Contact Russell at HG.

[jolson8 (John Olson)]

Go into options and license

[cevans (Chuck Evans, CMI)]

Condolences to your family

[drange (Dave Range, CMI)]

@cevans

Condolences to your family

That’s what I first thought:D

[rbuchanan1 (Russell Buchanan)]

@adecarlo

Anyone having this issue. I have a HG subscription but when trying to upload a report I’m being told my subscription is expired. In the billing section of my account it says I’m active. Have a report ready to go and can’t do anything with it.

Hi Anthony,
You actually purchased HG not subscription. The HG Services trial period expired. I saw you didnt get to try it so I gave you your trial period of HG Services again.

On weekends we monitor “ask a question” at support.HomeGauge.com more than we do here.

Thanks