Go Back   InterNACHI Inspection Forum > >

Notices

HomeGauge This is a place for HomeGauge customers to discuss HomeGauge software and services, and prospective HomeGauge customers to ask questions and get advice about picking home inspection software and services.

Reply
 
Thread Tools
  #1  
Old 1/15/19, 8:47 PM
Yu Zhang Yu Zhang is offline
Student Inspector
 
Join Date: Feb 2016
Location: Cary, NC
Posts: 24
Default Recent Iphone Homegauage Companion Update

This recent update really ticks me off. Every Time I try to take a picture. The light for the flash turns on and runs until the picture is taken. This kills the iphone's batteries and its a pain to have to have a backup battery pack attached to the iphone. I used to be able to get two inspections done without having to charge the phone. Now it's not possible without charging in between inspections or during the 2nd inspection. Whats even worse, there is NO OPTION in the homegauage companion app to turn off the damn light. Please put in a setting that allows the light to be turned on/off. And no, turning the flash settings on the iphone camera app to on/off/auto doesn't do a thing.

Another thing is the Styles and Materials tab. There used to be a small box that can accept text in portrait mode, if you need to make a small note. Now its gone. You can barely see the box and tap into it if you are on landscape mode. It's buried behind the "Inspection items", "Styles&Materials", and "Overview" tabs at the bottom. This update is a backwards step in functionality. Please fix this.

Called support several days ago, got answer machine, left a message. No one calls back. Don't have more time to waste during an inspection to call again. Try to log in to the homegauge website to submit a ticket, sign in doesn't work. Thought I might have changed my password. Use "lost password?" function on the website, the user name and password sent to my email from homegauge is exactly as I remembered it, with no changes. User name and Password already prefilled by Chrome. No dice. Manually type everything. No dice. Use internet explorer instead. No dice. Try another computer. No dice.

Yet, I can upload my report from my iphone to the cloud and download onto my desktop homegauage.

This is very disappointing

Last edited by yzhang; 1/15/19 at 8:51 PM..
Reply With Quote
Need a home inspection in Washington? Check out InterNACHI's listing of Washington certified home inspectors. Or, find a home inspector anywhere in the world with our inspection search engine.
  #2  
Old 1/15/19, 9:40 PM
Scot Baker, CMI's Avatar
Scot Baker, CMI Scot Baker, CMI is online now
Certified Master Inspector
 
Join Date: May 2010
Location: Modesto, California
Posts: 994
Send a message via Skype™ to sbaker2
Default Re: Recent Iphone Homegauage Companion Update

Join and ask here. Answers are quick. HomeGauge Users Public Group | Facebook
Reply With Quote
  #3  
Old 1/15/19, 9:55 PM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
Registered InterNACHI Vendor
 
Join Date: Sep 2004
Location: Arden, NC
Posts: 1,589
Default Re: Recent Iphone Homegauage Companion Update

Quote:
Originally Posted by yzhang View Post
This recent update really ticks me off. Every Time I try to take a picture. The light for the flash turns on and runs until the picture is taken. This kills the iphone's batteries and its a pain to have to have a backup battery pack attached to the iphone. I used to be able to get two inspections done without having to charge the phone. Now it's not possible without charging in between inspections or during the 2nd inspection. Whats even worse, there is NO OPTION in the homegauage companion app to turn off the damn light. Please put in a setting that allows the light to be turned on/off. And no, turning the flash settings on the iphone camera app to on/off/auto doesn't do a thing.

Another thing is the Styles and Materials tab. There used to be a small box that can accept text in portrait mode, if you need to make a small note. Now its gone. You can barely see the box and tap into it if you are on landscape mode. It's buried behind the "Inspection items", "Styles&Materials", and "Overview" tabs at the bottom. This update is a backwards step in functionality. Please fix this.

Called support several days ago, got answer machine, left a message. No one calls back. Don't have more time to waste during an inspection to call again. Try to log in to the homegauge website to submit a ticket, sign in doesn't work. Thought I might have changed my password. Use "lost password?" function on the website, the user name and password sent to my email from homegauge is exactly as I remembered it, with no changes. User name and Password already prefilled by Chrome. No dice. Manually type everything. No dice. Use internet explorer instead. No dice. Try another computer. No dice.

Yet, I can upload my report from my iphone to the cloud and download onto my desktop homegauage.

This is very disappointing
Yu,
Please let me apologize first for not calling you back. We now have apps that track every phone call and we pride ourselves at calling back the inspector if our 6 lines are busy within 30 minutes. I am not sure what happened there.

The ios has some recent bug about the flash and on some devices. Call in if you will please again or give us an email @ support@homegauge.com for a solution or the next update to correct.



Russell Buchanan
HomeGauge COO
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.


Last edited by rbuchanan1; 1/15/19 at 10:00 PM..
Reply With Quote
  #4  
Old 1/18/19, 10:44 PM
Yu Zhang Yu Zhang is offline
Student Inspector
 
Join Date: Feb 2016
Location: Cary, NC
Posts: 24
Default Re: Recent Iphone Homegauage Companion Update

Thank you Russell for your quick reply. I'm sorry if I was harsh in my post. I had a long day with a custom built house that had many issues that I would have thought it was a tract home if I wasn't told it was a custom build.

I will try to call again next week.
Reply With Quote
  #5  
Old 1/19/19, 6:50 PM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
Registered InterNACHI Vendor
 
Join Date: Sep 2004
Location: Arden, NC
Posts: 1,589
Default Re: Recent Iphone Homegauage Companion Update

Quote:
Originally Posted by yzhang View Post
Thank you Russell for your quick reply. I'm sorry if I was harsh in my post. I had a long day with a custom built house that had many issues that I would have thought it was a tract home if I wasn't told it was a custom build.

I will try to call again next week.
No problem Yu,
We have been growing ourselves and are hiring more support staff.
Thanks,
Russell
828-254-2030



Russell Buchanan
HomeGauge COO
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

Reply With Quote
  #6  
Old 1/20/19, 9:18 PM
Mike Pagozalski, CMI Mike Pagozalski, CMI is offline
Certified Professional Inspector (CPI)
 
Join Date: Aug 2014
Location: Tallahassee, FL
Posts: 958
Default Re: Recent Iphone Homegauage Companion Update

I will just add everytime I have reached out to HG with an issue the support has been top notch, it might take an hour or two ( sometimes instantly) but the issue gets solved and more than a a few times the issue was from my end lol....




Mike Pagozalski

Mike@InspectTally.com
850-528-5585 (Cell)
FL Certified Home Inspector HI9519
FL Licensed Real Estate Broker BK3055789
FL Radon Measurement Technician R2530
ITC Level II Thermographer #150761
Exterior Design Institute (EIFS/Stucco) #FL131
Tallahasee's Home Inspection Team
Tallahassee Radon Testing
Tallahassee Home Inspector
Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 4:11 AM.
no new posts