I have been trying to upload a report I just completed. When I click on “upload”, after a delay it says “Could not retrieve upload limit”. After several tries, I opened my browser and had no difficulty connecting to Homegauge through the browser. It seems that Homegauge can not connect to home gauge!
I also tried to click on HG services in the software and if I try to click on “View uploaded reports” or " My homegauge dashboard", the connection times out. I can then clcik on my homegauge bookmark in the browser and connect right away.
I even tried shutting down homegauge and restarting it but I have the same problem.
I am going to print the report to a PDF and email it to the customer but need to get this issue resolved. Any ideas?
I was thinking the same thing. I’ve heard others complain about getting help on the weekend from them.
I can remember a few years back, Dom helping me with an issue on July fourth, it was a minor issue, I’m sure probably one he explained numerous times to other inspectors, but he still responded.
HomeGauge does have two people monitoring the “Ask a Question” feature on “Support” link at your dashboard on weekends and after hours. We do NOT monitor the INACHI message board . As Frank mentioned the HomeGauge user group on FB can get you answers fast too.
If you have difficulty try HomeGauge website at your Dashboard the Support link “Ask a Question.” We had two people monitoring it this weekend.
Hi Robert,
I just seen where you contacted the weekend support too. Did you get a response? I am actually on vacation this weekend (helping my daughter move) so I was not able to monitor our support to see if you were contacted by us.