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  #1  
Old 7/16/17, 1:24 PM
Robert Sole, CMI's Avatar
Robert Sole, CMI Robert Sole, CMI is offline
Certified Master Inspector
 
Join Date: Jun 2007
Location: Winter Park, Fl
Posts: 721
Default Unable to upload report

I have been trying to upload a report I just completed. When I click on "upload", after a delay it says "Could not retrieve upload limit". After several tries, I opened my browser and had no difficulty connecting to Homegauge through the browser. It seems that Homegauge can not connect to home gauge!

I also tried to click on HG services in the software and if I try to click on "View uploaded reports" or " My homegauge dashboard", the connection times out. I can then clcik on my homegauge bookmark in the browser and connect right away.
I even tried shutting down homegauge and restarting it but I have the same problem.
I am going to print the report to a PDF and email it to the customer but need to get this issue resolved. Any ideas?



Robert Sole, CMI



407-637-7288


Florida license numbers HI 169 and MRSA 92

Serving the Orlando Florida area including Orange, Seminole, Northern Osceola and Southwestern Volusia Counties.

RobertSole@REMinspections.com

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  #2  
Old 7/16/17, 1:34 PM
Robert Sole, CMI's Avatar
Robert Sole, CMI Robert Sole, CMI is offline
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Join Date: Jun 2007
Location: Winter Park, Fl
Posts: 721
Default Re: Unable to upload report

Just a follow up, I tried rebooting the computer but it did not solve the problem.



Robert Sole, CMI



407-637-7288


Florida license numbers HI 169 and MRSA 92

Serving the Orlando Florida area including Orange, Seminole, Northern Osceola and Southwestern Volusia Counties.

RobertSole@REMinspections.com

Check out my blog orlandohomeinspections.info/
REMinspections.com
OrlandoHomeInspector.net
OviedoHomeInspector.net
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  #3  
Old 7/16/17, 6:28 PM
Jeffrey R. Jonas's Avatar
Jeffrey R. Jonas Jeffrey R. Jonas is online now
Certified Professional Inspector (CPI) ®
 
Join Date: Feb 2007
Location: Minnesota & Northern Iowa
Posts: 29,523
Default Re: Unable to upload report

Homegauge doesn't work weekends. Maybe you shouldn't either if you don't have dependable software.



Jeffrey R. Jonas
Owatonna, Minnesota



"I am not a teacher, but an awakener."
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  #4  
Old 7/16/17, 9:43 PM
Frank Rotte's Avatar
Frank Rotte Frank Rotte is online now
Certified Professional Inspector (CPI)
 
Join Date: Apr 2014
Location: North County San Diego
Posts: 8,001
Default Re: Unable to upload report

Join the Facebook user group. You can get help after hours and weekends from knowledgeable users, and many times HG staff.




Certified Inspection Services, LLC
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  #5  
Old 7/16/17, 9:58 PM
Dave Range, CMI's Avatar
Dave Range, CMI Dave Range, CMI is offline
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Join Date: Sep 2011
Location: Shooting birdies in Ohio
Posts: 2,613
Default Re: Unable to upload report

Quote:
Originally Posted by jjonas View Post
Homegauge doesn't work weekends. Maybe you shouldn't either if you don't have dependable software.
I was thinking the same thing. I've heard others complain about getting help on the weekend from them.

I can remember a few years back, Dom helping me with an issue on July fourth, it was a minor issue, I'm sure probably one he explained numerous times to other inspectors, but he still responded.



Hearth and Homes Inspections
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  #6  
Old 7/17/17, 10:35 AM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Join Date: Sep 2004
Location: Arden, NC
Posts: 1,512
Default Re: Unable to upload report

HomeGauge does have two people monitoring the "Ask a Question" feature on "Support" link at your dashboard on weekends and after hours. We do NOT monitor the INACHI message board . As Frank mentioned the HomeGauge user group on FB can get you answers fast too.

If you have difficulty try HomeGauge website at your Dashboard the Support link "Ask a Question." We had two people monitoring it this weekend.



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

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  #7  
Old 7/17/17, 10:39 AM
Russell Buchanan's Avatar
Russell Buchanan Russell Buchanan is offline
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Join Date: Sep 2004
Location: Arden, NC
Posts: 1,512
Default Re: Unable to upload report

Quote:
Originally Posted by rbuchanan1 View Post
HomeGauge does have two people monitoring the "Ask a Question" feature on "Support" link at your dashboard on weekends and after hours. We do NOT monitor the INACHI message board . As Frank mentioned the HomeGauge user group on FB can get you answers fast too.

If you have difficulty try HomeGauge website at your Dashboard the Support link "Ask a Question." We had two people monitoring it this weekend.
Hi Robert,
I just seen where you contacted the weekend support too. Did you get a response? I am actually on vacation this weekend (helping my daughter move) so I was not able to monitor our support to see if you were contacted by us.



Russell Buchanan
HomeGauge President
NC licensed Home Inspector
NC licensed General Contractor


You can now import HIP, 3D, & InspectVue templates!

Compare software! See the difference!
Subscription offer $59 a month for HG Desktop, HG Companion (Android or ios) and HG Services.

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