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Inspection Support Network (ISN) The Inspection Support Network is the world leader in connecting, streamlining and automating all aspects of running any inspection business.

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  #1  
Old 9/17/17, 4:05 PM
Michelle Shishilla's Avatar
Michelle Shishilla Michelle Shishilla is offline
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Default ISN / Porch FAQ's and FACTS

All,

There are many rumors. Please read the following FAQ's and FACTS about the ISN / Porch partnership.

https://www.inspectionsupport.net/is...tegration-faq/

Should you have specific questions not answered here... please email us at Help@inspectionsupport.net



Michelle Shishilla
National Speaker, Trainer, Platform Specialist
800-700-8112
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  #2  
Old 9/17/17, 5:59 PM
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Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: ISN / Porch FAQ's and FACTS

There are many questions not answered in this FAQ:

Quote:
Did Porch buy ISN?
Porch has invested in ISN and does have some ownership. The partnership between ISN and Porch allows our inspection company business owners and inspectors to benefit from additional software engineering resources to add and improve ISN features. Specific details about the agreement between the two private companies will remain confidential.
How do we know Dan won't sell the rest of ISN to Porch in the future?

Because we don't know who controls what, how can we be sure Porch won't change the terms of service on us at any time and change these facts without notice?

Why is set up to opt out instead of opt in? Don't you agree that is violating the privacy of inspectors who won't realize they have to opt out? Don't you agree that is dishonest?

Given Porch's goal is to control independent service providers and bring overall prices down for consumers across all the service industries, why would ISN think this is a good idea to integrate and bring HI prices down?

Is it not hypocritical that the agreement between the two private companies will remain confidential yet the point of this is to make user data not confidential? Why does ISN think we should respect ISN's confidentiality when ISN is making it clear they no longer respect user confidentiality?

Why didn't Dan take into consideration how much he is screwing over his users by selling out?
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  #3  
Old 9/17/17, 6:23 PM
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Paul Lesieur, CMI Paul Lesieur, CMI is online now
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Default Re: ISN / Porch FAQ's and FACTS

I'm not an ISN user but I did check it out and found it to be a clean and robust service. Excellent product.

About Porch.
There is no way I would associate myself with Porch. They have proven to be duplicitous and as Ian said, they promote a price race to the bottom for service providers unlucky enough to sign up with them.

ISN yes, ISN with "some control" by Porch. Where do you think this will go?
Follow the money and see how this goes but its too bad really as I have witnessed so much support for ISN and I see that drying up quickly. For those ISN users who aren't aware of the Porch partnership, they will find out quickly how that affects the ISN product. Maybe not at all but if that's true then why would Porch take ownership.

Now the same inspectors who told me what a good product ISN is will be promoting non Porch associated content management systems.
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  #4  
Old 9/17/17, 6:24 PM
Christopher Currins, CMI Christopher Currins, CMI is offline
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Default Re: ISN / Porch FAQ's and FACTS

Why can't we ask questions here in public instead of via private email?

This is starting to remind me of another vendor whom Nick finally booted from InterNACHI.
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  #5  
Old 9/17/17, 6:58 PM
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Jeffrey R. Jonas Jeffrey R. Jonas is online now
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Default Re: ISN / Porch FAQ's and FACTS

Quote:
Originally Posted by ccurrins View Post
Why can't we ask questions here in public instead of via private email?

This is starting to remind me of another vendor whom Nick finally booted from InterNACHI.
Because they are hoping not everyone will know what questions to ask, nor do they want them to know/ask. It's kinda like hitting a hornets nest with a stick.



Jeffrey R. Jonas
Owatonna, Minnesota



"I am not a teacher, but an awakener."
- Robert Frost, American poet (1874-1963).

"We Respect Our Clients Right to Privacy"

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  #6  
Old 9/17/17, 7:09 PM
Christopher Currins, CMI Christopher Currins, CMI is offline
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Default Re: ISN / Porch FAQ's and FACTS

Quote:
Originally Posted by jjonas View Post
Because they are hoping not everyone will know what questions to ask, nor do they want them to know/ask. It's kinda like hitting a hornets nest with a stick.
That and maybe everyone wouldn't like and/or agree with the answers?
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  #7  
Old 9/17/17, 7:10 PM
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William B. Ogletree William B. Ogletree is offline
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Default Re: ISN / Porch FAQ's and FACTS

This all is very disheartening. ISN makes managing this business sooo much easier, and only a few months into my career it looks as though they may have sold out to a company that has earned itself a horrible reputation with its customers and the professionals who buy leads from them.

I am definitely opting out of Porch services. I sincerely hope that I won't have to drop ISN as well.

On that subject, are there other companies that provide what ISN has been providing?




William Bruce Ogletree
Ogletree Inspection Services

214-287-4630
www.ogletreehi.com
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  #8  
Old 9/17/17, 7:16 PM
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Dave Range, CMI Dave Range, CMI is offline
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Default Re: ISN / Porch FAQ's and FACTS

If someone thinks that porch isn't the majority owner or soon will be the majority owner of isn is being naive, and if you think porch won't spam your clients then by all means continue doing what you are doing.

The writing is on the wall and those that choose to stay will have no one to blame but themselves.

Trust no one.



Hearth and Homes Inspections
440-954-0465
www.homeinspectorofmentor.com
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Control your own destiny, or someone else will.
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  #9  
Old 9/17/17, 7:28 PM
Juan C. Jimenez Juan C. Jimenez is offline
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Default Re: ISN / Porch FAQ's and FACTS

Realtors are finally realizing that years of paying Zillow to advertise on their site, helped create a monster that is now hurting their whole industry.

Hopefully, home inspectors won't follow the same path with Porch. The good thing out of all of this, is that companies who dabbled in inspection scheduling and managing software, are now extremely motivated to earn the business of inspectors who don't want to feed the monster.

I predict at least two similar products will be on the market soon. HG is already improving their software and offering it to inspectors who don't use their report software.



Juan Jimenez
A House on a Rock Home Inspections LLC
God. Family. Home.
804-269-4321
Richmond Home Inspector
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Last edited by jjimenez; 9/17/17 at 7:32 PM..
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  #10  
Old 9/17/17, 7:35 PM
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Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: ISN / Porch FAQ's and FACTS

Quote:
Originally Posted by jjimenez View Post
Realtors are finally realizing that years of paying Zillow to advertise on their site, helped create a monster that is now hurting their whole industry.

Hopefully, home inspectors won't follow the same path with Porch. The good thing out of all of this, is that companies who dabbled in inspection scheduling and managing software, are now extremely motivated to earn the business of inspectors who don't want to feed the monster.
I'm glad I'm not only one who sees the parallel.
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  #11  
Old 9/17/17, 7:48 PM
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Nick Gromicko, CMI Nick Gromicko, CMI is online now
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Default Re: ISN / Porch FAQ's and FACTS

Thanks Michelle. May we ask you questions or is this all the info that is going to be released?
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  #12  
Old 9/17/17, 7:56 PM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
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Default Re: ISN / Porch FAQ's and FACTS

"Porch has invested in ISN and does have some ownership. The partnership between ISN and Porch allows our inspection company business owners and inspectors to benefit from additional software engineering resources to add and improve ISN features. Specific details about the agreement between the two private companies will remain confidential."

Now maybe we can get some of those things we have been asking for
  1. Estimate option
  2. Trigger for additional services check box
  3. Ability to enter more then one agent/client for an inspection



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
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  #13  
Old 9/17/17, 8:35 PM
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Stephen W. Stanczyk Stephen W. Stanczyk is online now
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Default Re: ISN / Porch FAQ's and FACTS

So people are going to blindly trust that a part owner of a business won't have access to client information, all client information? Past and present? And you are supposed to take someone's word for it after this fiasco?

Fool me once, shame on you.
Fool me twice, shame on me.




Stephen Stanczyk
Washington State Licensed Home Inspector # 221
InterNACHI Lifetime Member

RETIRED

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  #14  
Old 9/17/17, 9:31 PM
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James E. Braun, CMI James E. Braun, CMI is online now
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Default Re: ISN / Porch FAQ's and FACTS

Quote:
Originally Posted by jjimenez View Post
Realtors are finally realizing that years of paying Zillow to advertise on their site, helped create a monster that is now hurting their whole industry.

Hopefully, home inspectors won't follow the same path with Porch. The good thing out of all of this, is that companies who dabbled in inspection scheduling and managing software, are now extremely motivated to earn the business of inspectors who don't want to feed the monster.

I predict at least two similar products will be on the market soon. HG is already improving their software and offering it to inspectors who don't use their report software.
NAR just handed over the data to outside vendors. They screwed themselves badly.



Braun Inspection Consultants
Serving Jefferson City, Columbia, Sedalia, Fulton and Lake of the Ozarks
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  #15  
Old 9/17/17, 9:42 PM
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Chuck Evans Chuck Evans is online now
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Default Re: ISN / Porch FAQ's and FACTS

I've been a long-term user and proponent of ISN. I liked the business model and trusted the organization to hold my data and my client's personal information confidential. It has been an excellent platform supported by excellent service.

Unfortunately, Porch's business model is antithetical to my business philosophy and their reputation is so abysmal that I would never allow myself to be associated with them. I certainly do not trust them to hold any of my data or my client's personal information.

I mourn the passing of the ISN that I did business with. I'll be evaluating alternatives and moving on. Thank you to the folks at ISN who made it what it was. My condolences to you.



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