Go Back   InterNACHI Inspection Forum > >

Notices

Inspection Support Network (ISN) The Inspection Support Network is the world leader in connecting, streamlining and automating all aspects of running any inspection business.

Reply
 
Thread Tools
  #1  
Old 2/24/18, 10:27 AM
Jeff Belrose, CMI Jeff Belrose, CMI is offline
Certified Master Inspector
 
Join Date: Sep 2012
Location: St.Albans, VT
Posts: 6,111
Default Porch using my client info even though they have been directed not to

Inspection Community, please be aware of the following:

This week, I have had customers contacting me about Porch sales calls about setting up their utilities and other services. I am incensed with them as I have explicitly asked them not to use my customer information in any way.

I have spoken with folks at ISN on two occasions to make this clear. Apparently, they define clarity differently than I do.

To the good folks at ISN. You better step up or you will lose customers. My folks are upset with me, you and the process. You are affecting my business negatively. I cannot have this. You have one more chance to make this right and stop using my customer list as a sales sheet. You are not permitted to do this. I have told you privately and I am now telling you in public. Can I be any more clear?!!!!!!

You will cease to use any of my information or my customer information for any future offerings of ancillary services. It is not yours in any way to use. My customers do not want this. They can set up their own utilities by the way. They do not want sales calls. They do not want services like this.

If there is a default in the program or platform that automatically allows for this, you will take this out immediately since you added it. I have unchecked any affiliations. So, I do not know why you feel it was appropriate or why you think you have permission to engage my customers. It is not and will not be or we will end our relationship with you.
Reply With Quote
Need a home inspection in Pennsylvania? Check out InterNACHI's listing of Pennsylvania certified home inspectors. Or, find a home inspector anywhere in the world with our inspection search engine.
  #2  
Old 2/24/18, 10:38 AM
James H. Bushart James H. Bushart is offline
Certified Professional Inspector (CPI)
 
Join Date: Dec 2004
Posts: 25,127
Default Re: Porch using my client info even though they have been directed not to

Just last week, I was consulted by an attorney regarding a contract between her client (the victim) and a roofing contractor (a Porch participant) that resulted in some very serious legal consequences for the contractor. I would hate to think what would have happened had the unlawful act occurred as the result of a home inspector leaking his victim's private data to the offender.
Reply With Quote
  #3  
Old 2/24/18, 11:09 AM
Paul Lesieur, CMI's Avatar
Paul Lesieur, CMI Paul Lesieur, CMI is online now
Certified Professional Inspector (CPI)
 
Join Date: Feb 2014
Location: North Oaks, Minnesota
Posts: 5,179
Default Re: Porch using my client info even though they have been directed not to

No surprise here. Porch has a terrible complaint rate and Porch runs ISN. I think we can all say goodbye to ISN being an honest and reliable provider now that Porch has influence over them.

Buyer beware, especially when dealing with larger companies like Porch. Do you really think they would listen to us and honor our wishes?
Reply With Quote
  #4  
Old 2/24/18, 11:14 AM
Jeff Belrose, CMI Jeff Belrose, CMI is offline
Certified Master Inspector
 
Join Date: Sep 2012
Location: St.Albans, VT
Posts: 6,111
Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by jbushart View Post
Just last week, I was consulted by an attorney regarding a contract between her client (the victim) and a roofing contractor (a Porch participant) that resulted in some very serious legal consequences for the contractor. I would hate to think what would have happened had the unlawful act occurred as the result of a home inspector leaking his victim's private data to the offender.
It is ridiculous Jim. Pretty brazen move indeed and clear that they want to be a carpet bagger operation. I hope the folks that created the ISN platform jump ship and go some place else.
Reply With Quote
  #5  
Old 2/24/18, 11:21 AM
Jeff Belrose, CMI Jeff Belrose, CMI is offline
Certified Master Inspector
 
Join Date: Sep 2012
Location: St.Albans, VT
Posts: 6,111
Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by plesieur View Post
No surprise here. Porch has a terrible complaint rate and Porch runs ISN. I think we can all say goodbye to ISN being an honest and reliable provider now that Porch has influence over them.

Buyer beware, especially when dealing with larger companies like Porch. Do you really think they would listen to us and honor our wishes?
I had hoped, since that is the way I try to do business. I am weighing a few things. I love the ISN platform and what it has meant to my company. These two things do not fit together. I wish Nick never got involved with this company. I understand the aspects of creating markets and opportunity for sales, but we maintain a pretty strong reputation for not being sales people. My customers do not want to be sold. Either do I.

Sometimes, you can take a great thing and ruin it with excess. We are good at that in America.

Porch is conflicting with my message and my business model. That isn't going to continue.
Reply With Quote
  #6  
Old 2/24/18, 12:15 PM
Kenneth R. Brittain's Avatar
Kenneth R. Brittain Kenneth R. Brittain is online now
Certified Professional Inspector (CPI) ®
 
Join Date: Jul 2011
Location: Charlotte NC
Posts: 1,628
Default Re: Porch using my client info even though they have been directed not to

FYI I have it from a reliable source that one of the major national franchise operations is pulling all of their order management, scheduling in house and will no longer be using third party vendors such as ISN. This also goes for report software as they use a customized version from a well known vendor who was just bought out.



Ken Brittain, CPI
Home Vue Inspection Services, llc
Inspecting Charlotte, Concord & Surrounding Cities
InterNACHI 11071502 NCHILB 3262
704-455-0482

Reply With Quote
  #7  
Old 2/24/18, 12:45 PM
Chuck Evans's Avatar
Chuck Evans Chuck Evans is online now
Certified Master Inspector ®
 
Join Date: Sep 2006
Location: Stagecoach, TX
Posts: 10,901
Default Re: Porch using my client info even though they have been directed not to

This is more than troubling.



Chuck Evans (TREC #7657)
Level III Infraspection Institute Certified Infrared Thermographer (#8402)
HomeCert Houston Home Inspections & Thermal Inspections Find us on Facebook
The Woodlands Home Inspections
Magnolia TX Home Inspections & Thermography


Houston, TX
_______________________
Awards Committee Member

SUBMIT YOUR AWARD NOMINATIONS HERE

The InterNACHI Awards Committee is the final authority of issuance of any award the committee offers.
Reply With Quote
  #8  
Old 2/24/18, 2:00 PM
Christopher Currins, CMI Christopher Currins, CMI is offline
Certified Master Inspector ®
 
Join Date: Feb 2007
Location: Godfrey, IL
Posts: 17,718
Default Re: Porch using my client info even though they have been directed not to

No surprise here.
Reply With Quote
  #9  
Old 2/25/18, 3:35 PM
Charley L. Bottger's Avatar
Charley L. Bottger Charley L. Bottger is offline
Certified Professional Inspector (CPI)
 
Join Date: Apr 2004
Location: North Central Okla
Posts: 10,748
Default Re: Porch using my client info even though they have been directed not to

No surprise here either. If I am not wrong ISN has their nose in the buy back program where client addresses are being posted. The first time one of my clients are contacted by the so called reputable company called Porch. I will drop the buy back immediately.



http://www.oklahomathermalinfraredimaging.com/
Master HVAC Mechanic Retired
Level III Thermographer # 8486 Infraspection Institute
CMI Certified Master Inspector
Residential/Commercial Inspections
Moisture Intrusion Expert Witness
55 years in the Trades
Okla State License # 130
580-268-3340
Reply With Quote
  #10  
Old 2/25/18, 7:44 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
Certified Master Inspector ®
 
Join Date: Jun 2014
Location: Los Angeles, CA
Posts: 4,224
Default Re: Porch using my client info even though they have been directed not to

I simply no longer enter clients phone numbers into ISN.
Reply With Quote
  #11  
Old 2/25/18, 10:33 PM
Charley L. Bottger's Avatar
Charley L. Bottger Charley L. Bottger is offline
Certified Professional Inspector (CPI)
 
Join Date: Apr 2004
Location: North Central Okla
Posts: 10,748
Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by imayer View Post
I simply no longer enter clients phone numbers into ISN.
I don't want them even to have an address of my clients, you have an address its not hard to find more information



http://www.oklahomathermalinfraredimaging.com/
Master HVAC Mechanic Retired
Level III Thermographer # 8486 Infraspection Institute
CMI Certified Master Inspector
Residential/Commercial Inspections
Moisture Intrusion Expert Witness
55 years in the Trades
Okla State License # 130
580-268-3340
Reply With Quote
  #12  
Old 2/25/18, 11:26 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
Certified Master Inspector ®
 
Join Date: Jun 2014
Location: Los Angeles, CA
Posts: 4,224
Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by cbottger View Post
I don't want them even to have an address of my clients, you have an address its not hard to find more information
I'd rather Porch disappear into a black hole, and never be heard from again.

But once the house closes, the address becomes public record, and that is out of our hands.
Reply With Quote
  #13  
Old 2/27/18, 3:20 PM
John Harrison, CMI's Avatar
John Harrison, CMI John Harrison, CMI is offline
Certified Master Inspector
 
Join Date: May 2005
Location: Council Bluffs, Iowa
Posts: 2,211
Default Re: Porch using my client info even though they have been directed not to

We recently refinanced our personal house,
Now I keep getting ADT promotional offers weekly.

Buyer beware when using a national known bank to carry your mortgage.

Also in December I purchased a new 2018 Nissan.
Now I keep getting insurance and warranty offers.

Buyer beware if you purchase a Nissan.



<a href=http://www.bluffshomeinspection.com target=_blank>http://www.bluffshomeinspection.com</a>

Performing Home Inspections in Council Bluffs, Missouri Valley, Glenwood, and surrounding areas

Council Bluffs Home Inspector
Iowa Home Inspector Council Bluffs - Facebook

Active Rain Member
Reply With Quote
Need a home inspection in Pennsylvania? Check out InterNACHI's listing of Pennsylvania certified home inspectors. Or, find a home inspector anywhere in the world with our inspection search engine.
  #14  
Old 2/27/18, 5:56 PM
Charley L. Bottger's Avatar
Charley L. Bottger Charley L. Bottger is offline
Certified Professional Inspector (CPI)
 
Join Date: Apr 2004
Location: North Central Okla
Posts: 10,748
Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by jharrison View Post
We recently refinanced our personal house,
Now I keep getting ADT promotional offers weekly.

Buyer beware when using a national known bank to carry your mortgage.

Also in December I purchased a new 2018 Nissan.
Now I keep getting insurance and warranty offers.

Buyer beware if you purchase a Nissan.
This is getting crazy I recently had a call from my insurance company (Farmers) whom covers my Home and my vehicles. It was reported to them that my grandson was living with me and had access to driving my vehicles and that I did not report him as a driver. The truth be known my grandson lived next door to me in my Mobile home, but we shared one rural mail box. He has never driven my vehicles he has his own.

I jumped Farmers insurance about how they get my personal information. They hire a 3rd party company to retrieve information on their clients. This is going to cause me to find another insurance company. **** Farmers



http://www.oklahomathermalinfraredimaging.com/
Master HVAC Mechanic Retired
Level III Thermographer # 8486 Infraspection Institute
CMI Certified Master Inspector
Residential/Commercial Inspections
Moisture Intrusion Expert Witness
55 years in the Trades
Okla State License # 130
580-268-3340
Reply With Quote
  #15  
Old 2/27/18, 6:31 PM
Joshua L. Frederick Joshua L. Frederick is online now
Certified Professional Inspector (CPI) ®
 
Join Date: Jan 2007
Location: Defiance, OH
Posts: 4,953
Send a message via AIM to jfrederick
Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by jharrison View Post
We recently refinanced our personal house,
Now I keep getting ADT promotional offers weekly.

Buyer beware when using a national known bank to carry your mortgage.

Also in December I purchased a new 2018 Nissan.
Now I keep getting insurance and warranty offers.

Buyer beware if you purchase a Nissan.
I detect a hint of sarcasm here, am I right?




http://aspecresidential.com

Defiance home inspector
Northwest Ohio home inspector
Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 8:39 AM.
no new posts