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  #46  
Old 3/6/18, 11:05 AM
James L. Keilson's Avatar
James L. Keilson James L. Keilson is offline
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Default Re: Porch using my client info even though they have been directed not to

[QUOTE=jbushart;1866300]It looks like the personal contact information for another poor homeowner close to me has been put up for sale on the open market. These poor folks appear to have made the mistake of telling someone they trusted that they need a composite shingle roof replacement.

I could buy their contact information from Porch for only $24 (must be a small roof) and then call them and use their roof for practice (since I have never installed one) or sell the information to someone else willing to pay for it for whatever their intentions might be - but I won't.

One thing I have learned is how all of these bad reviews from homeowners who have used this service have come about. This is really frightening to see.[/QUOTE]




I can't believe a company like Lowes would allow this? I bet it is a short lived relationship.


Jim




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  #47  
Old 3/7/18, 6:56 PM
Jeff Belrose, CMI Jeff Belrose, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

Buying and selling information is one thing. They aren't even offering to do that. I am paying them, ISN to process information that I provide in their platform. They are then able to turn a potential profit with something they are just taking. That being, my clients info. They should also not be referencing our inspection or that I worked with their potential customer as they are then, using me to market their services. And paying me nothing in return. That is what they were doing according to my client. They dropped my name.

Bigger problem to me.

Also, Setting up systems so that the default is us choosing to take part unless we uncheck things is garbage.

I paid them to (ISN) to process 711 clients last year. They just took the clients. No offer to pay for them, provide lower rates on ISN usage...etc. (A philosophical discussion, so hold off on all the pledge stuff...it wasn't the point and I am not saying I am for selling my client info) I am not about giving something so valuable away for free or on principle.

Assuming that you can take something is a lot like..... stealing. You should be automatically opted out....until you opt in. Not the other way around. If that is not the case, than it should be fixed.
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  #48  
Old 3/7/18, 8:06 PM
Emmanuel J. Scanlan, TREC# 7593 Emmanuel J. Scanlan, TREC# 7593 is offline
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Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by jbelrose View Post
Buying and selling information is one thing. They aren't even offering to do that. I am paying them, ISN to process information that I provide in their platform. They are then able to turn a potential profit with something they are just taking. That being, my clients info. They should also not be referencing our inspection or that I worked with their potential customer as they are then, using me to market their services. And paying me nothing in return. That is what they were doing according to my client. They dropped my name.

Bigger problem to me.

Also, Setting up systems so that the default is us choosing to take part unless we uncheck things is garbage.

I paid them to (ISN) to process 711 clients last year. They just took the clients. No offer to pay for them, provide lower rates on ISN usage...etc. (A philosophical discussion, so hold off on all the pledge stuff...it wasn't the point and I am not saying I am for selling my client info) I am not about giving something so valuable away for free or on principle.

Assuming that you can take something is a lot like..... stealing. You should be automatically opted out....until you opt in. Not the other way around. If that is not the case, than it should be fixed.
That's what many of these related threads have been about. Inspectors who use these online systems have absolutely no idea what is being done with their client's information regardless of any agreements or promises made. In your case your clients have to let you know they are being marketed to from information that most likely came from you. If your clients had not told you then you would never know!

The only way to truly stop this is to stop using these services and various products. Obviously that won't happen in enough volume to stop the problem. So when Inspectors run into this they should be letting others know, as you did, and dropping the Vendor like a hot potato!



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  #49  
Old 3/7/18, 9:13 PM
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Dave Range, CMI Dave Range, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by jbelrose View Post
Buying and selling information is one thing. They aren't even offering to do that. I am paying them, ISN to process information that I provide in their platform. They are then able to turn a potential profit with something they are just taking. That being, my clients info. They should also not be referencing our inspection or that I worked with their potential customer as they are then, using me to market their services. And paying me nothing in return. That is what they were doing according to my client. They dropped my name.

Bigger problem to me.

Also, Setting up systems so that the default is us choosing to take part unless we uncheck things is garbage.

I paid them to (ISN) to process 711 clients last year. They just took the clients. No offer to pay for them, provide lower rates on ISN usage...etc. (A philosophical discussion, so hold off on all the pledge stuff...it wasn't the point and I am not saying I am for selling my client info) I am not about giving something so valuable away for free or on principle.

Assuming that you can take something is a lot like..... stealing. You should be automatically opted out....until you opt in. Not the other way around. If that is not the case, than it should be fixed.
Jeff, do you have Home Owner Network (HON) on in your ISN settings?

Go into your office settings and check in the "Working With Other Vendors" group, or whatever it's called and make sure you have Porch and HON turned off because they can get info from there also.



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  #50  
Old 3/8/18, 5:59 AM
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James E. Braun, CMI James E. Braun, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by gromicko View Post
They are one and the same.... Porch. Porch doesn't sell data. Never did.
So why did Porch buy ISN and HON?



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Last edited by jbraun; 3/10/18 at 5:02 AM..
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  #51  
Old 3/9/18, 6:14 PM
Frank Rotte Frank Rotte is offline
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Default Re: Porch using my client info even though they have been directed not to

I stopped using HON a long time ago.I got it for free at the Christmas party. Even then it was overpriced.




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Last edited by frotte; 3/9/18 at 6:20 PM..
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  #52  
Old 3/9/18, 7:39 PM
Jeff Belrose, CMI Jeff Belrose, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

Quote:
Originally Posted by jbraun View Post
So why did Porch by ISN and HON?
Not about them selling it....that is what this thread morphed into

It is about them blatantly taking it, assuming it was theirs to take even though I am paying them for a service and plugging customers into their platform. There is no agreement that they can just take the information and try to profit from it. That is not the way good business is done.

Further, they have set up defaults in their program that you have to opt out of so that they don't use your customer information. They didn't have a right to it in the first place. It is basically stealing in a way.

I have a bigger issue with that and equally, with them cold calling my customers and dropping my name to further try and make a sale. Again, all without offering me anything in return. I was essentially paying them to do this in a default setting.

BS!
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  #53  
Old 3/10/18, 5:16 AM
James E. Braun, CMI's Avatar
James E. Braun, CMI James E. Braun, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

Jeff, I made the comment because what Nick said contradicts what he said in an earlier thread about the corporation, that owns American Family, buying Home Gauge.
Also Porch does exchange leads to contractors for a fee. So his comment is very puzzling, which I am still waiting for clarification from him on what he meant.



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  #54  
Old 3/12/18, 5:36 PM
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Nick Gromicko, CMI Nick Gromicko, CMI is online now
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Default Re: Porch using my client info even though they have been directed not to

Quote:
Jeff, I made the comment because what Nick said contradicts what he said in an earlier thread about the corporation, that owns American Family, buying Home Gauge.
What are the contradictory statements?
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  #55  
Old 3/13/18, 2:31 PM
James E. Braun, CMI's Avatar
James E. Braun, CMI James E. Braun, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

Nick,
You claimed in the HG thread that the insurance company did not buy HG to make the software better, but fail to say that about Porch buying ISN or HON. Have not seen any major upgrades to either companies since Porch bought them.



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  #56  
Old 3/19/18, 9:21 PM
Jeff Belrose, CMI Jeff Belrose, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

I got more calls last week. They are still doing it, even after they have been told to stop. They clearly don't care. If Home Inspector Pro pulls off anything remotely close to ISN....I am out. I may even throw a few chairs through windows as I go out the door.
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  #57  
Old 3/19/18, 9:29 PM
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Dave Range, CMI Dave Range, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

I wonder if Nick has taken any checks off of the wall yet?



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  #58  
Old 3/20/18, 3:25 PM
James E. Braun, CMI's Avatar
James E. Braun, CMI James E. Braun, CMI is offline
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Default Re: Porch using my client info even though they have been directed not to

I was wonder the same thing.



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  #59  
Old 3/22/18, 8:49 PM
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Nick Gromicko, CMI Nick Gromicko, CMI is online now
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Default Re: Porch using my client info even though they have been directed not to

Quote:
I wonder if Nick has taken any checks off of the wall yet?
One.
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  #60  
Old 3/22/18, 8:51 PM
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Nick Gromicko, CMI Nick Gromicko, CMI is online now
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Default Re: Porch using my client info even though they have been directed not to

Quote:
Nick,
You claimed in the HG thread that the insurance company did not buy HG to make the software better, but fail to say that about Porch buying ISN or HON. Have not seen any major upgrades to either companies since Porch bought them.
I didn't say that about Porch buying ISN or HON because I don't know what Porch is going to do with either company.
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