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  #16  
Old 1/24/16, 1:58 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
Certified Master Inspector ®
 
Join Date: Jun 2014
Location: Los Angeles, CA
Posts: 4,224
Default Re: asking for reviews

I send a email, but I get very few people who follow through.

I would love to read John's email too! Maybe I just need to phrase my email better.
Thank you.

IM@IMHomeInspections.com
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  #17  
Old 1/24/16, 3:58 PM
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Dave Range, CMI Dave Range, CMI is offline
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Join Date: Sep 2011
Location: Shooting birdies in Ohio
Posts: 2,793
Default Re: asking for reviews

If you guys use ISN they have a template letter, you can either use it as is or modify it to your liking and then just add a link to where you would like them to review you i.e. Google, Facebook etc.


The easier you make it for your clients to review you the better chance you have to get a review.



Hearth and Homes Inspections
440-954-0465
www.homeinspectorofmentor.com
www.euclid-home-inspector.com
www.hearthandhomesinspections.com
www.lakecountyohiohomeinspectors.com
Control your own destiny, or someone else will.
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  #18  
Old 1/24/16, 7:18 PM
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John Shishilla John Shishilla is offline
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Join Date: Jul 2008
Location: Melbourne, FL
Posts: 6,470
Default Re: asking for reviews

The point of the email is to make it easy for the client to send us a review.



https://www.facebook.com/groups/Flor...ceinspections/


Visit the InterNACHI Awards page

John Shishilla
State of Fl Home Inspector #21
Certified Residential Contractor CRC1330745
Mold Assessor MRSA 1544



Serving all of Melbourne, Palm Bay, Cocoa, Rockledge, Viera, Satellite Beach, Indian Harbor Beach, Vero, Vero Beach and surrounding areas.

Honor Construction Inspection Service
www.honorconstruction.com

321-327-2950


Last edited by jshishilla; 1/24/16 at 7:25 PM..
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  #19  
Old 1/25/16, 10:29 AM
Darrell Clegg, CMI Darrell Clegg, CMI is offline
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Join Date: Apr 2015
Location: Lompoc, CA
Posts: 141
Default Re: asking for reviews

I think one of the key things John pointed out was to send this letter right after the inspection. I was using the ISN default 60 day letter modified with links to my review sites. Need to get them right after their positive experience with you and not after the hell of escrow.
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  #20  
Old 1/25/16, 7:54 PM
Dave Range, CMI's Avatar
Dave Range, CMI Dave Range, CMI is offline
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Join Date: Sep 2011
Location: Shooting birdies in Ohio
Posts: 2,793
Default Re: asking for reviews

Quote:
Originally Posted by dclegg1 View Post
I think one of the key things John pointed out was to send this letter right after the inspection. I was using the ISN default 60 day letter modified with links to my review sites. Need to get them right after their positive experience with you and not after the hell of escrow.

Mine is sent out the next day, I want them to be able to review their report and in the letter I ask them to call me if they need clarification on anything in the report and I finish the letter with "...if you were happy with your inspection I would greatly appreciate it if you would click on one of the links below and let other know how you felt working with us..."



Hearth and Homes Inspections
440-954-0465
www.homeinspectorofmentor.com
www.euclid-home-inspector.com
www.hearthandhomesinspections.com
www.lakecountyohiohomeinspectors.com
Control your own destiny, or someone else will.
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  #21  
Old 1/26/16, 11:09 AM
Kenneth Ellison's Avatar
Kenneth Ellison Kenneth Ellison is offline
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Join Date: Apr 2014
Location: Dalton GA
Posts: 513
Default Re: asking for reviews

I send mine out 2 days after the inspection. Only about 10 percent will reply.




Ken Ellison, CPI

Stress-Free Home Inspection, LLC
"Relax... I'll take care of everything"

www.stressfreehomeinspection.com
www.homeinspectiondaltonga.com
www.stressfreehi.com
www.stress-freehi.com
kenellison@stressfreehomeinspection.com
Follow me on Facebook

Serving: Whitfield County Georgia, Gordon County Georgia, Murray County Georgia, Dalton, Ringgold, Chatsworth, Rocky Face, Tunnel Hill, Calhoun

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  #22  
Old 3/1/16, 4:23 PM
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Randy Dimit, #60269 Randy Dimit, #60269 is offline
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Join Date: Jan 2015
Location: Kingman, AZ
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Default Re: asking for reviews

Quote:
Originally Posted by jshishilla View Post
The point of the email is to make it easy for the client to send us a review.
May I receive a copy of your letter as well?

rdimit@me.com
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  #23  
Old 3/1/16, 5:30 PM
Michelle Shishilla's Avatar
Michelle Shishilla Michelle Shishilla is offline
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Join Date: Oct 2010
Location: Melbourne, FL
Posts: 732
Default Re: asking for reviews

Randy, Sent!



Michelle Shishilla
National Speaker, Trainer, Platform Specialist
800-700-8112
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  #24  
Old 3/2/16, 8:38 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
Certified Master Inspector ®
 
Join Date: Jun 2014
Location: Los Angeles, CA
Posts: 4,224
Default Re: asking for reviews

Quote:
Originally Posted by dclegg1 View Post
I think one of the key things John pointed out was to send this letter right after the inspection. I was using the ISN default 60 day letter modified with links to my review sites. Need to get them right after their positive experience with you and not after the hell of escrow.
Yes, and no.

I send it out 12 hours later while the inspection is still fresh in their mind.

But I got a review last month (February) for an inspection I did last June. lol.
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  #25  
Old 9/30/16, 5:15 PM
Pete Day, TREC 21160 Pete Day, TREC 21160 is offline
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Join Date: Jun 2016
Posts: 54
Default Re: asking for reviews

Quote:
Originally Posted by jshishilla View Post
The point of the email is to make it easy for the client to send us a review.
I send mine out as a 3 day follow up. John can I get a copy as well? I would like to compare it to mine. I get a response once in a blue moon. I think a lot of it has to do with clients not having associated accounts and have to set them up in order to review.
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  #26  
Old 9/30/16, 10:20 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
Certified Master Inspector ®
 
Join Date: Jun 2014
Location: Los Angeles, CA
Posts: 4,224
Default Re: asking for reviews

Quote:
Originally Posted by pday2 View Post
I send mine out as a 3 day follow up. John can I get a copy as well? I would like to compare it to mine. I get a response once in a blue moon. I think a lot of it has to do with clients not having associated accounts and have to set them up in order to review.
I was looking at Yelp statistics.

41.4% of Yelp users are 18-34.
37.8% of Yelp users are 35-55
less than 20% are over 55.

I don't have actual age demographics for my clients, but I'd say the vast majority are over 35, and a good percentage are over 55.

Which means the vast majority of my clients are the minority of Yelp's clients. Which means even though I send them the link and nicely ask for a review, the majority of my clients simply don't have Yelp accounts and are not likely to sign up for an account just to leave me a review, no mater how much they may love my service.
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  #27  
Old 10/1/16, 2:34 AM
Bob Elliott, 450.0002662's Avatar
Bob Elliott, 450.0002662 Bob Elliott, 450.0002662 is offline
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Join Date: Aug 2006
Location: Chicago
Posts: 37,741
Default Re: asking for reviews

If I need more reviews will simply ask for them.Problem solved.

Do good work and ask.Simple.
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  #28  
Old 10/1/16, 9:46 AM
John Shishilla's Avatar
John Shishilla John Shishilla is offline
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Join Date: Jul 2008
Location: Melbourne, FL
Posts: 6,470
Default Re: asking for reviews

Asking for reviews is great, but what if you forget or they forget. That is what ISN is for, you set-it and forget-it. I do not want to have to do repetitive items. I have 52 different emails that can go out. Many are automatic and happen without anything from us based on the situation. Some are for special situations that happen occasionally, we don't have to retype them. A couple of clicks and they are sent.


Examples are: We send an email thanking them for trusting us and remind them we are here to answer any questions which happens based on the completed inspection.

If we get a review a couple of clicks later they get a nice follow-up email thanking them.

Those are just two examples, the best are the simple reminders.

We send one to the listing agent about access and the inspection. This also asks for additional access codes. When they suddenly remember the gate code is saves us time waiting to get in. When they are reminded about utilities it saves us from re-inspections or cancellations. These alone provide the ROI and don't get me started about the professional image it portrays.

The most satisfying email is the one we ask the listing agent to give us access to the attic, electrical panel ect. We ask the agent to provide the email to the seller. It tells the seller How to Prepare for the Inspection. When we do not have something we need during the inspection we love telling the seller we told the listing agent. When the listing agent says we did not tell them, we laugh, and tell them that they opened the email. It ends the discussion and the listing agent is usually willing to pay for us to come back if needed. This saves my clients money and again shows all parties we are the professional in the transaction.

I don't have time to write and send all of the emails and text messages we send. We do more than 2000 inspections per year and have several office people. ISN allows them to spend more time to talk with clients and potential clients. I would require it more if it was just me, because I don't have time for all that just happens because of ISN.



https://www.facebook.com/groups/Flor...ceinspections/


Visit the InterNACHI Awards page

John Shishilla
State of Fl Home Inspector #21
Certified Residential Contractor CRC1330745
Mold Assessor MRSA 1544



Serving all of Melbourne, Palm Bay, Cocoa, Rockledge, Viera, Satellite Beach, Indian Harbor Beach, Vero, Vero Beach and surrounding areas.

Honor Construction Inspection Service
www.honorconstruction.com

321-327-2950


Last edited by jshishilla; 10/1/16 at 10:08 AM..
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  #29  
Old 10/1/16, 1:15 PM
Shawn D. Staggs, CPI's Avatar
Shawn D. Staggs, CPI Shawn D. Staggs, CPI is offline
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Join Date: Apr 2014
Location: Sarasota, FL
Posts: 2,775
Default Re: asking for reviews

Do you mind sharing this John, anchorbayinspections@gmail.com

Thanks!!



Shawn D. Staggs, CPI
Anchor Bay Inspections
Florida Licensed Home Inspector HI8446
941-676-2375
Serving Sarasota, Bradenton, Longboat Key, Anna Marie Island
Holmes Beach, Palmetto, Venice, Port Charlotte and Punta Gorda
Home Inspection - Wind Mitigation - Four Point Inspections
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  #30  
Old 6/24/18, 11:04 AM
Brian A. Marcy Brian A. Marcy is offline
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Join Date: Apr 2016
Location: Grand Rapids, MI
Posts: 85
Default Re: asking for reviews

John,

I know I’m late to the party, but would it be possible to get a copy of your letter? I already ask for a review with a link, but I’d like to get my response se rate up.

Brian@grandhomeinspection.com

Thanks!

Last edited by bmarcy; 6/24/18 at 11:23 AM..
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