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  #31  
Old 10/21/15, 11:48 AM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

I love ISN.

A few things:

1) When doing a pre-listing inspection for a seller, you have to put in the clients agents info in as the buyers agent so they get the proper automated emails, but the client is not the buyer. And the automated follow up emails get a bit silly, as the client is not buying the house. It would be nice if there was an option for pre-listing inspections. Granted, it's a small % of business, but it is becoming more of a thing.

2) Since ISN and Nachi are playing nice on the forum, it would be nice if ISN integrated with the Buy Back program.

3) I use HIP software (MAC). Sometimes when I go to pull my data from ISN into HIP, it will tell me there are no open inspections to pull data from, even when there are. It seems as soon as a mark an inspection "paid" it no longer shows up on HIP as an available client, even though I've not marked the client's report as completed. Small bug, but it's there.

4) On the mobile version, I can enter a new order, but I can't seem to complete the order on mobile to trigger the automated emails. I have to switch to desk top version to hit that final button. Is it just me? As a one man shop on the go, I want to be able to enter an order on the road as easily as I do at the office.
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  #32  
Old 10/21/15, 12:31 PM
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Michelle Shishilla Michelle Shishilla is offline
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Hi Ian!

1. Create an inspection type called PreListing Inspections. Then create the appropriate email events to trigger for that type. You can make them say whatever you choose!

2. I will bring your suggestion up to my team regarding integration.

3. Try creating a footprint and that should do it.

4. If you hit Save at the top it will create an incomplete order.... if AFTER you hit save you click on Actions and hit "Complete" it will trigger emails and put it on your calendar.


Please don't hesitate to send an email to: Help@InspectionSupport.net if we can help in any way. That is the BEST place to ask for help and resolve issues.



Michelle Shishilla
National Speaker, Trainer, Platform Specialist
800-700-8112
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  #33  
Old 10/21/15, 12:40 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Quote:
Originally Posted by mshishilla1 View Post
Hi Ian!

1. Create an inspection type called PreListing Inspections. Then create the appropriate email events to trigger for that type. You can make them say whatever you choose!

2. I will bring your suggestion up to my team regarding integration.

3. Try creating a footprint and that should do it.

4. If you hit Save at the top it will create an incomplete order.... if AFTER you hit save you click on Actions and hit "Complete" it will trigger emails and put it on your calendar.


Please don't hesitate to send an email to: Help@InspectionSupport.net if we can help in any way. That is the BEST place to ask for help and resolve issues.
1) Ok, I'll try that.

2) Sweet.

3) I don't understand what you mean.

4) Ok, I'll try that.
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  #34  
Old 10/21/15, 2:14 PM
Michelle Shishilla's Avatar
Michelle Shishilla Michelle Shishilla is offline
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Hey Ian A footprint is what is created so an order can be seen by your report writer. Sometimes we need to "re-create them" from time to time ... to get them to be visible. To do this follow the steps in this help article:

http://help.inspectionsupport.net/is...te-a-footprint

if that doesn't help... Email our help desk at help@inspectionsupport.net and we can go from there



Michelle Shishilla
National Speaker, Trainer, Platform Specialist
800-700-8112
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  #35  
Old 10/21/15, 4:37 PM
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Chris B. Schuld Chris B. Schuld is offline
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Hi @Ian,

I can directly comment on the Buy Back integration. We are awaiting the development from InterNACHI's programming team. After we receive the integration information we'll start working on it from our end. Sounds like their nerds will need a few weeks and our nerds will probably need the same. Sounds like an end-of-the year timeline.

Thanks, Chris



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  #36  
Old 10/21/15, 10:59 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Quote:
Originally Posted by cschuld View Post
Hi @Ian,

I can directly comment on the Buy Back integration. We are awaiting the development from InterNACHI's programming team. After we receive the integration information we'll start working on it from our end. Sounds like their nerds will need a few weeks and our nerds will probably need the same. Sounds like an end-of-the year timeline.

Thanks, Chris
Awesome.
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  #37  
Old 10/22/15, 12:43 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Join Date: Jun 2014
Location: Los Angeles, CA
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Quote:
Originally Posted by mshishilla1 View Post
Hey Ian A footprint is what is created so an order can be seen by your report writer. Sometimes we need to "re-create them" from time to time ... to get them to be visible. To do this follow the steps in this help article:

http://help.inspectionsupport.net/is...te-a-footprint

if that doesn't help... Email our help desk at help@inspectionsupport.net and we can go from there
Thank you. That worked.
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  #38  
Old 10/22/15, 1:52 PM
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Nick Gromicko, CMI Nick Gromicko, CMI is online now
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Quote:
Hi @Ian,

I can directly comment on the Buy Back integration. We are awaiting the development from InterNACHI's programming team. After we receive the integration information we'll start working on it from our end. Sounds like their nerds will need a few weeks and our nerds will probably need the same. Sounds like an end-of-the year timeline.

Thanks, Chris
Why doesn't ISN just collect the $5, collect the address of the property (so that I can confirm it if need be), take a piece for yourself (you are in biz to make money), and send InterNACHI a check for the rest each month? I trust you. Less headache, more secure.
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  #39  
Old 10/22/15, 2:09 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Join Date: Jun 2014
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

One more thing, at some point can paypal be added to the list of forms of payment?

Again rare, but it's convenient for out of area clients.
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  #40  
Old 10/22/15, 2:14 PM
Michelle Shishilla's Avatar
Michelle Shishilla Michelle Shishilla is offline
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Join Date: Oct 2010
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Hi Ian, We do offer Paypal PRO as an integrated payment option... but the regular paypal is not on the horizon as being added to our system. We have about 10 choices right now.



Michelle Shishilla
National Speaker, Trainer, Platform Specialist
800-700-8112
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  #41  
Old 10/22/15, 2:19 PM
Dan Huber Dan Huber is offline
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Hi Nick,
This is the kind of thing we have not done before. Lets talk about what you are thinking on the phone and see what is best. One thing for sure we want to help automate the process for our customers
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  #42  
Old 10/22/15, 4:02 PM
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Nick Gromicko, CMI Nick Gromicko, CMI is online now
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

I just got off the phone with my Chris, and it looks like he's almost done on our end.
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  #43  
Old 10/22/15, 5:21 PM
Ian M. Robertson, 16000067783 Ian M. Robertson, 16000067783 is online now
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Quote:
Originally Posted by gromicko View Post
I just got off the phone with my Chris, and it looks like he's almost done on our end.
Sweet
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  #44  
Old 10/22/15, 5:42 PM
Ian M. Robertson, 16000067783 Ian M. Robertson, 16000067783 is online now
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Quote:
Originally Posted by gportillo View Post
Quote:
Originally Posted by irobertson View Post
How about an expense tracking feature
This is a good idea. I would like to see this implemented.
Any word on this feature?
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  #45  
Old 10/22/15, 5:49 PM
Michelle Shishilla's Avatar
Michelle Shishilla Michelle Shishilla is offline
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Default Re: Welcome to the official Inspection Support Network (ISN) forum.

Hi Ian,
Please see post #30 in regards to new features. As of right now tracking expenses would need to be done in your quickbooks or accounting software.



Michelle Shishilla
National Speaker, Trainer, Platform Specialist
800-700-8112
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