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  #1  
Old 2/17/17, 1:20 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default File won't open

Last night I started a report. This morning I opened it, added a few more pictures, adjusted some comments, saved it.

Then I went to close another window and accidentally closed HIP.

OK, no big deal.

But when I go to open the inspection, it won't load. HIP opens it, but there is zero data. Not even a blank template.

I called tech support, and was told I must have corrupted the file by closing the program after it saved, because somehow it overwrote report with a blank inspection, and I have to start the inspection over.

Ugh.

I can't believe there isn't a open previous version like other (non-inspection) programs have.

Thankfully I still have some of the report on the cloud, this is just plain stupid a file can be corrupted so easily.

I guess HIP isn't the best inspection program after all.
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  #2  
Old 2/17/17, 1:55 PM
Michael Larson's Avatar
Michael Larson Michael Larson is online now
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Default Re: File won't open

Quote:
Originally Posted by imayer View Post
Last night I started a report. This morning I opened it, added a few more pictures, adjusted some comments, saved it.

Then I went to close another window and accidentally closed HIP.

OK, no big deal.

But when I go to open the inspection, it won't load. HIP opens it, but there is zero data. Not even a blank template.

I called tech support, and was told I must have corrupted the file by closing the program after it saved, because somehow it overwrote report with a blank inspection, and I have to start the inspection over.

Ugh.

I can't believe there isn't a open previous version like other (non-inspection) programs have.

Thankfully I still have some of the report on the cloud, this is just plain stupid a file can be corrupted so easily.

I guess HIP isn't the best inspection program after all.
I have had HIP for about 5 years.

No program is crash free but I can't remember the last time I had a problem with HIP.

Check with tech support. They are very good.



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Hudson, WI

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  #3  
Old 2/17/17, 3:42 PM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: File won't open

Quote:
Originally Posted by mlarson View Post
Check with tech support. They are very good.
I clearly said I called tech support.


I was told it was my fault that I accidentally closed the program before it had fully saved all changes (which apparently takes many seconds, doesn't just happen when you click on "save"), which automatically causes the file to go blank.

They attempted a restore, but all data was lost.

Quote:
Originally Posted by mlarson View Post
No program is crash free but I can't remember the last time I had a problem with HIP.
Of course not, but the lack of a system to prevent losing your data is dumb.

I've been using Protools for over 10 years. It auto saves in the background and every 5-10 minutes saves a version in a separate folder in addition to the file you're working on. So at any point you can restore a previous version with 10 different saves points to choose from. Protools crashes all the time, but you never lose more than a few minutes of work.

When photoshop saves, it names the file "filename_edited-version_x" which can be annoying at times, but you always have your last saved in case you want to go back.

The fact that HIP doesn't have any safety net (other than the cloud) is just stupid when other programs have had such features for years and years.

That it will write over your entire file with a blank file if you hit a wrong button is just beyond stupid.
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  #4  
Old 2/17/17, 3:50 PM
Dominic DAgostino, HI3957 Dominic DAgostino, HI3957 is offline
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Default Re: File won't open

Not that it will help your current situation, but Homegauge has an auto-save feature that can be customized to save as frequently (or infrequently) as you like.

I have mine set to auto-save every 10 minutes, and it keeps the last 10 back-up copies of the report.

Dom.




Dominic D'Agostino
Home Pride Inspection Services, Inc.
Longwood, FL 32750
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  #5  
Old 2/17/17, 4:09 PM
Michael Larson's Avatar
Michael Larson Michael Larson is online now
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Default Re: File won't open

Autosave would be nice but I generally save after each tab is completed so you might consider doing that. Works for me.



As a Professional Home Inspector, I support the privacy of my clients.



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www.MinnesotaHomeInspector.biz

Michael Larson
Hudson, WI

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  #6  
Old 2/17/17, 5:12 PM
Roy Lewis, CMI's Avatar
Roy Lewis, CMI Roy Lewis, CMI is online now
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Default Re: File won't open

It's always user error. And hip has autosave.




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  #7  
Old 2/17/17, 5:18 PM
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David C. Macy, CMI David C. Macy, CMI is online now
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Default Re: File won't open

HIP has an auto save feature as well as HG. It sucks to lose work and sorry you had to re right portions of the report.




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  #8  
Old 2/17/17, 6:20 PM
Roy Lewis, CMI's Avatar
Roy Lewis, CMI Roy Lewis, CMI is online now
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Default Re: File won't open

Quote:
Originally Posted by mlarson View Post
Autosave would be nice but I generally save after each tab is completed so you might consider doing that. Works for me.
Yep!




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Florida Certified Contractor #CRC1328001
Florida Certified Home Inspector #HI7019
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  #9  
Old 2/17/17, 7:16 PM
Dave Fetty, CMI's Avatar
Dave Fetty, CMI Dave Fetty, CMI is online now
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Default Re: File won't open

You said you reached out to tech... did you hear from Dom or Dan? Chit like this always seem to happen on a weekend or holiday when you're double booked.




Dave Fetty Certified Master Inspector
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  #10  
Old 2/17/17, 7:46 PM
Kenneth A. Ramm Kenneth A. Ramm is offline
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Default Re: File won't open

Quote:
Originally Posted by mlarson View Post
Autosave would be nice but I generally save after each tab is completed so you might consider doing that. Works for me.
^^ That.
I hit save many times throughout writing the report



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  #11  
Old 2/17/17, 7:51 PM
Dave Fetty, CMI's Avatar
Dave Fetty, CMI Dave Fetty, CMI is online now
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Default Re: File won't open

Quote:
Originally Posted by rlewis5 View Post
It's always user error. And hip has autosave.
Yes there is auto save.




Dave Fetty Certified Master Inspector
Florida Home Inspection And Property Services LLC
www.FHIAPS.COM
www.NaplesBestInspector.com
www.FortMyersInspector.com
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  #12  
Old 2/17/17, 8:27 PM
Kenneth A. Ramm Kenneth A. Ramm is offline
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Default Re: File won't open

file-wont-open-auto-save.png



Kenneth (Kenny) Ramm
608-438-3986
RammHomeInspections@gmail.com
Wisconsin License 2516-106
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"If you want to live a happy life, tie it to a goal, not to people or objects." Albert Einstein
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  #13  
Old 2/18/17, 12:31 AM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: File won't open

Quote:
Originally Posted by ddagostino View Post
Not that it will help your current situation, but Homegauge has an auto-save feature that can be customized to save as frequently (or infrequently) as you like.

I have mine set to auto-save every 10 minutes, and it keeps the last 10 back-up copies of the report.

Dom.
HIP has auto save too, and I had it on, and I had just hit save, but it does NOT keep up back up copies like other (non-inspection) programs I use do.

HG does? hummm.....

Last edited by imayer; 2/18/17 at 12:40 AM..
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  #14  
Old 2/18/17, 12:39 AM
Ian W. Mayer, CMI's Avatar
Ian W. Mayer, CMI Ian W. Mayer, CMI is online now
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Default Re: File won't open

Quote:
Originally Posted by sfetty View Post
You said you reached out to tech... did you hear from Dom or Dan? Chit like this always seem to happen on a weekend or holiday when you're double booked.
See post 3
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  #15  
Old 2/18/17, 1:15 AM
Dominic J. Maricic's Avatar
Dominic J. Maricic Dominic J. Maricic is offline
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Default Re: File won't open

Sorry to hear you lost data Ian. That's something that can be extremely frustrating and definitely makes me feel bad to hear. I'm just seeing this now as I spent most of the day at an ER (long story). Dan and half my team was out today as they are working the holiday on Monday (when tech support from the other software companies completely shut down) and took today off instead so things were a bit busy today for the guys in the office.

We haven't had any HIP issues with saving in years since there was an issue with a bug in Java 6. I'm sure you've done more than 300 to 500 inspections with HIP in the last few years so you know how stable it is. The latest HIP 4.9 even worked around a few issues we were having on Mac's to make it even more stable.

HIP does keep a backup copy of the data in the C:\Program Files (x86)\Home Inspector Pro\Data\Temp folder on Windows and /Documents/Home Inspector Pro/Data/Temp folder on Mac. That data will remain if HIP crashes for some reason and clears out after a normal save. If my guys tried to help you restore the data it's possible there was something wrong with the data there as well. Windows 8 and 10 also keep backups if you have Previous Versions enabled though the backups are somewhat random. We really haven't had a reason before to keep multiple versions of backups because unlike Photoshop which crashes almost every time I use it, HIP is pretty stable. We can definitely work saving a series of backups into the next update though.

Many inspectors install HIP directly into DropBox as well that way every time you save the file Dropbox will make a copy of it within a few minutes and you can restore any version of the saved inspection you want directly from Dropbox (great feature).

HIP's save does take anywhere from 10 seconds to 30 or 40 depending on the speed of your computer (similar to Photoshop as well), the number of photos and videos, etc as all that has to be zipped up into a single file for you. The last few updates do tell you when when the save is starting and it does pop up a message when it is complete as well.

The fact that there was no data at all, not even your normal template more than likely means that the program was forced closed during the save, the computer was shut down during save (i.e. laptop closed, computer hibernated, etc), the drive was low on space or the blank template was accidentally saved over the inspection you were working on. HIP didn't save a blank file over you inspection, it didn't get to complete it's save and therefore when you opened it, nothing was there (file was only partially saved).




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