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-   -   Homegauge Bug and Gripe Thread (https://www.nachi.org/forum/f83/homegauge-bug-gripe-thread-127990/)

jfunderburk 2/22/18 10:08 AM

Homegauge Bug and Gripe Thread
 
This thread is a place to report bugs and gripes with Homegauge or Homegauge Companion. As they only update their software about every 2 - 5 years, never put out minor upgrades and patches, and are unresponsive to bugs reported to them directly, this is a last resort to shame them into fixing their software. If you have a bug or gripe, this is the place to put it.

jfunderburk 2/22/18 10:09 AM

Re: Homegauge Bug and Gripe Thread
 
Homegauge Companion does not record the inspection end inspection time intermittently. When it does, by the time you upload it to the cloud and download it to the desktop, the end time is gone. Poof.

jfunderburk 2/22/18 10:10 AM

Re: Homegauge Bug and Gripe Thread
 
Record the lead source in HG, upload the report to the cloud, download it into HG Companion. Poof. The lead source is gone.

jfunderburk 2/22/18 10:12 AM

Re: Homegauge Bug and Gripe Thread
 
HG Companion intermittently does not save the Styles and Materials items you click. Particularly if it is the last thing to be saved in the report.

jfunderburk 2/22/18 10:13 AM

Re: Homegauge Bug and Gripe Thread
 
The full list of Invoice Payment Methods, Payment Status, and Payment Notes is not available in HG Companion.

jfunderburk 2/22/18 10:16 AM

Re: Homegauge Bug and Gripe Thread
 
Click "Lead Source" in HG, but change your mind and don't select anything. Then upload the report to the cloud and download it into HG Companion. HG Companion goes haywires when you click the "Misc" tab. You will not be able to see the Invoice at all in HG Companion. You have to close the program and restart it, but you will not be able to do anything with the Misc. tab including looking at the invoice.

wogletree 2/22/18 10:20 AM

Re: Homegauge Bug and Gripe Thread
 
Hope that HG-HHZ integration leans heavily toward HHZ, which is bug-free and gets regular updates.

jfunderburk 2/22/18 10:32 AM

Re: Homegauge Bug and Gripe Thread
 
To send email to your client or anyone from within HG, the programs says "Requires MS Outlook". What? Has anyone used Outlook in the past 10 years???

rbuchanan1 2/22/18 4:21 PM

Re: Homegauge Bug and Gripe Thread
 
Quote:

Originally Posted by jfunderburk (Post 1858172)
To send email to your client or anyone from within HG, the programs says "Requires MS Outlook". What? Has anyone used Outlook in the past 10 years???

Please put all your gripes here. Continue. Now is your chance for us to review because we are coming out with a version 6 with a blend of HG and HHZ and will support Macs, Windows and more.

But we did have an update on the HGC Android in August of 2017
We did come out with an update on the main version in July 2016

We are getting ready for another update my bet is this March for the main version. This is going to be a short release to get out the 360 feature. Then we will release again likely within a few months for Main version and HGC Android
(were thinking Summer) with some nice updates and fixes.

We have spent 20 k in the last few months with a new developer on the ios and making great progress finally.

As far as the leads feature in the main version: That was years ago and we have moved to using that there internet now. So Business reporting and leads is in our online appointment manager.

As far as sending an email from the software using outlook ...that feature has long been dead. We left it in there for some old users who still used it, but its going to fall off soon. We dont plan to replace it. All the communication between your customer, agent happens online at HG Services, Online appointment manager or your email reader. In the future you will see the HG desktop software be a sleek, slim and efficient report writer only. All other tasks in the inspection process is or will be from your Dashboard at HG Services.

But please list your wish lists.

wogletree 2/22/18 4:29 PM

Re: Homegauge Bug and Gripe Thread
 
Well, alrighty then!

I use HHZ and love it for many reasons. One of the really great features is the ability to edit the deficiency narratives in the report preview. One important missing feature here is the ability to edit the photos, annotations within the photos, and the captions for the photos within the preview. As it it, I have to make my fix-it list, go back into the input mode, make tweaks there, then go back to the preview until everything is just so.

Having full edit capabilities within the preview mode would save a tremendous amount of time in the final stages of preparing reports. Please make it so.

ddagostino 2/22/18 6:26 PM

Re: Homegauge Bug and Gripe Thread
 
I had a list of bugs on the old HG forum, but since that was removed, there isn't much hope of sending feedback in a simple way.

There are still many "features" or issues that are 5 or more years old. Like that crappy spell checker (for example, go ahead, misspell any word with only the first letter wrong...)


Stop adding features and fix the ones you already have, please.

Dom.

jfunderburk 2/22/18 9:35 PM

Re: Homegauge Bug and Gripe Thread
 
Quote:

Originally Posted by rbuchanan1 (Post 1858509)
...As far as sending an email from the software using outlook ...that feature has long been dead. We left it in there for some old users who still used it, but its going to fall off soon. We dont plan to replace it. All the communication between your customer, agent happens online at HG Services, Online appointment manager or your email reader....

Russell, I'll be distressed to see the "Send Letter" feature removed from the desktop software. Your statement that "All the communication between your customer, agent happens online" is simply not true.

Example:

1) When I book I job, I send a letter using a template I created to the client and the agent BEFORE they ever log in to accept the agreement. It stresses the importances of doing certain things like having the utilities turned on. That is an email I like to keep should an issue arise. I really don't want to be hogtied into using your website to send a letter to my clients. I like the current program in that it extracts custom details like address, name, inspection date, etc. from the report data.

2) When I book a job, about half the time I also schedule a pest inspector to meet me at the job. Again, I use the report data to extract important details into a form letter that I email to the pest contractor company. Takes me 30 seconds to schedule a pest inspection. I don't want to have to go through the Homegauge website to do that.

3) Ditto above, but with a radon measurement company if I have to sub that out.

4) Ditto above for collection letters.

5) Ditto above for letters I send out after each job thanking the client and agent for their business.

Again, I don't want those personal communications to go through your website...I want it to come from me and be done easily by integration with my default email program.

How hard could it possibly be to integrate a user's default email to replace the outdated Outlook method that currently exists? I go to lots of websites that have an "email me" link and when I click it it opens my default email program (gmail). Voila.

jfunderburk 2/22/18 9:44 PM

Re: Homegauge Bug and Gripe Thread
 
Quote:

Originally Posted by rbuchanan1 (Post 1858509)
...But we did have an update on the HGC Android in August of 2017. We did come out with an update on the main version in July 2016...

Yes you did upgrade the desktop software in 2016. And your team disregarded all the bug issues and annoyances I sent them long before the desktop program was revised. How long has it been since they put out a minor patch to fix known bugs and make minor improvements? Why must we wait years and years to get crap like "Requires MS Outlook" fixed?

Regarding HG Companion, it was really just a slightly different user interface. Nothing new behind the curtain. And it's plenty buggy (see above), which means your team is lousy at testing a revision before its release.

jfunderburk 2/22/18 9:51 PM

Re: Homegauge Bug and Gripe Thread
 
HG used to have a report preview mode that displayed the HTML report with page breaks in a full page view. I really liked that as it was easy to see if I needed to modify something, like maybe the cover page was too big and ran into 2 pages. Preview also allowed me to get a grasp on whether the image sizes and placement was appropriate. All gone now. Sad.

ccurrins 2/22/18 10:51 PM

Re: Homegauge Bug and Gripe Thread
 
Quote:

Originally Posted by ddagostino (Post 1858632)
I had a list of bugs on the old HG forum, but since that was removed, there isn't much hope of sending feedback in a simple way.

There are still many "features" or issues that are 5 or more years old. Like that crappy spell checker (for example, go ahead, misspell any word with only the first letter wrong...)


Stop adding features and fix the ones you already have, please.

Dom.

Amen! HG spell checker is the worst of the worst. It even gets correctly spelled words wrong.


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