A new class of home inspection warranty

Frequently asked questions

I'm a home inspector. Is this an InterNACHI®-endorsed program?

Yes. It is part of the InterNACHI® Conglomerate.

What does the InterNACHI® Inspection Warranty cover?

Coverage varies between three plans (Basic, Pro and Master). Most inspectors use the Pro plan which covers mechanical, structural, and mold repairs reimbursed up to $2,250. Roof leak repairs up to $1,000 per home subject to the Terms and Conditions. You can download the full Terms and Conditions by first logging in (for InterNACHI® members) or registering (for non-members) at our login/register page.

How long is the warranty's term?

The term of the warranty is 120 days from the day of the inspection or 90 days from the day of closing, whichever is first.

Do you make repairs?

No, the program is a repair reimbursement program. Clients can choose their own contractors and do not require our approval prior to making repairs. 

Are very old appliances covered?

The Basic plan covers appliances up to 10 years old and systems up to 12 years old.  For the Pro, Premium or Master plans there are no specific age cut offs on appliance coverage. However, if the inspector has documented that the unit is beyond its useful service life, that is considered a documented deficiency and the repairs would not be covered.

Does the warranty cover multi-family homes?

The warranty covers only one- and two-family homes.

Does the warranty cover condominiums and townhouses?

Yes. But not the "common areas" of a condominium or townhouse, of course.

What’s the deadline for registering a property for a warranty?

Inspectors have a full 30 days after the date of the inspection to register a property.

How do I register a home for the warranty?

After logging in, you can either add the home addresses one at a time or you can upload a CSV file of the homes you've inspected, and we'll do it for you. Addresses must be uploaded within 30 days of completing the inspection.

Do I have to register for every home I inspect?

No! The program is a pay as you go program. No subscription fees, no minimums. You choose which properties you register for warranties. Most inspectors include a warranty on all their standard home inspections and raise their fees and promote the offering  as a value add and to differentiate their services. Other inspectors add the warranty as part of their upgraded or bundled service packages. The choice is yours! 

Does the InterNACHI® Inspection Warranty program integrate with industry scheduling systems, such as ISN or Spectora?

No, but inspection companies have the ability to register properties in bulk within 30 days of the date of inspection.

Do you exploit my client's data in any way? In other words, do you sell information to other companies or try to sell my client other products or services?

No. Never, ever.

Does my client call me when they have an issue?

No. Your client should contact us directly. We'll handle their issue or claim for you. They can submit their claim from our Report a Claim page. You go back to inspecting.

What are your hours of operation to submit a claim?

Our seamless claim submission system is open 24/7. We have a dedicated, experienced staff to resolve your client's claim quickly. They can submit their claim from our Report a Claim page. We'll handle it from there. You go back to inspecting.

Can my client choose their own repair contractor?

Yes. We reimburse the client for repairs made. We may ask that they get more than one estimate, and, in some cases, we'll also arrange to get a repair estimate.

I'm not an InterNACHI® member. Can I still offer the warranties?

It will likely make financial sense for you to first join InterNACHI® and enjoy InterNACHI's discounted pricing if you are going to offer the warranties.

Is the warranty good in all 50 states and Puerto Rico?

The warranty is good in all 50 states, but it not currently available in Puerto Rico.

Is the warranty available in Canada?

Yes! 

Does it work with InterNACHI's "We'll Buy Your Home" Guarantee?

Yes. It's very likely that your client will not want to sell their home back over an issue that can be resolved by the warranty. The two programs complement each other very well.

Does it work with InterNACHI's E&O insurance?

Yes, it works very well because they do different things: 1) the warranties pay for repairs; 2) and the E&O insurance protects you legally and financially. InterNACHI members who are also insured by InterNACHI® Insurance enjoy an additional 10% discount on warranties.

Will the warranty protect my clients?

Yes. The InterNACHI® Inspection Warranty covers unexpected repairs and gives your clients peace of mind.

Will the warranty protect the real estate agent who referred me?

Indirectly, yes. You and the buyer's agent share a common client. When you protect your client, you protect the agent from getting complaints from your client. When an issue arises, you are everyone's hero. Remember, you directly protect the agent if you are insured by InterNACHI® Insurance as it includes free negligent referral coverage for real estate agents who refer you.

Will the warranty protect me?

Yes, in two ways. First, every issue the warranty solves for one of your clients is an issue that you didn't have to resolve. Second, every time we resolve an issue for one of your clients, your reputation is protected and even enhanced.

Will the warranty help my home inspection business grow?

Yes. Both consumers and real estate agents want this protection. You show the world that you are confident in the quality of your services when you offer the InterNACHI® Inspection Warranty.

Is the InterNACHI® Inspection Warranty any better than the other inspection industry warranties out there?

Much better. Unlike those other warranties, the InterNACHI® Inspection Warranty (Pro Plan and above) plans offer higher payouts and include mold coverage, roof leak coverage, and longer coverage. It is in effect for 120 days from the date of the inspection (not 30 or 90), or 90 days from the date of the closing (not 22 or 30). We never, ever sell or exploit your clients' data. And of course, the customer service is stellar.

Do you have any inspection warranty marketing materials I can use to promote my business?

Yes. We have sample emails, sample social media posts, real estate office presentations, flyers, warranty logos, prepared talking points, etc. You can download these files at inspectionwarrantyinfo.com/marketing. If you can’t find what you are looking for, contact Kathleen Kuhn at [email protected].

How much does the warranty cost?

It costs $12–32/home depending on which warranty you choose. InterNACHI members who are also insured by InterNACHI® Insurance get the Pro warranty for just $18/home.

I'm interested. What should I do next?

Go to eliteinspectionwarranty.com/internachi and create an account. Contact Kathleen Kuhn, our Warranty Program Director if you have any questions or need assistance. She can be reached at [email protected] or (484) 552-3511.