InterNACHI® members can direct their clients to our Online Issue Resolution Service
to have InterNACHI® possibly help mediate a disagreement. Or, members can download the two-page form below that contains sample language based on the online form. Have your clients fill it out so that you can deal with your client and the issue directly. It asks for all the information you need to know about their complaint, and it also creates a paper trail of your interaction with them about the issue.
Use the Word.docx form to customize it for your needs, or download the PDF for immediate use: