Student Catalog of InterNACHI School

Updated June 6, 2018
The InterNACHI School student catalog is updated annually with revisions made quarterly.  This catalog is effective January 2018 through December 2018 unless superseded by a revision.  Archived catalogs may be requested by contacting InterNACHI
 


 

 
 

WELCOME TO INTERNACHI®

Founded in 1994, the International Association of Certified Home Inspectors (InterNACHI) is one of the world’s largest trade organizations of residential property inspectors.  InterNACHI is a federally tax-exempt 501(c)(6) non-profit trade organization headquartered in Boulder, Colorado.  
 
To better serve its membership, InterNACHI established the InterNACHI School offering one certificate program and continuing education courses.  The InterNACHI School offers its members the opportunity to register for and complete high quality, e-learning education to enhance and support the challenging professional efforts of residential property inspectors.  The InterNACHI School's certificate program and education courses are offered solely to our organization's members.
 
JOIN INTERNACHI®
 
An individual is required to join InterNACHI as a member prior to enrolling in the InterNACHI School's Home Inspector Certificate Program or taking online education courses.  Join InterNACHI now

InterNACHI members are required to:
 
 
NO TUITION AND NO FEES
 
All tuition and course fees are waived for InterNACHI members.  There are no additional costs for members to complete the Home Inspector Certificate Program or any online education course. There are no examination or transcript fees.  InterNACHI School students are eligible for enrollment only if they are members of InterNACHI, the membership trade organization.  The educational opportunities offered through the InterNACHI School are provided as an InterNACHI membership benefit.  
 
 
HOME INSPECTOR CERTIFICATE PROGRAM AND EDUCATION COURSES
 
The InterNACHI School is an avocational, non-degree postsecondary school that offers free, online e-learning education courses and a free, online certificate program designed for personal enhancement and continuing education.  
 
Individuals seeking to gain and develop their knowledge, skills, and abilities necessary to perform a home inspection and to attain a Certificate of Completion may enroll in InterNACHI School's online e-learning Home Inspector Certificate Program, which is online and free to members. 
 
By leveraging technology, InterNACHI School developed interactive, flexibility, and quality online education courses to fit the needs of its member population.  
 
NO CLASSROOMS
 
As an online institution, InterNACHI School does not require members to attend any live training classes or enroll in any in-residence program, and InterNACHI School does not require onsite attendance.  The events, training, and education provided at Member Chapters and the InterNACHI Houses of Horrors® in Colorado and Florida are designed for fun and may help to develop professionalism and skills as a home inspector while enjoying the camaraderie of other InterNACHI members.  
 
INTERNACHI
 
Headquarters: 4635 Nautilus Court South, Suite C Boulder, CO 80301
Mailing Address: 1750 30th Street, Suite 301 Boulder, CO 80301
Telephone: (303) 223-0861
Website: www.nachi.org
Email: fastreply@internachi.org
Year Founded: 1994 

[back to top]





ONLINE EDUCATION FROM ANYWHERE AT ANYTIME

Students may complete online e-learning courses and certificate program at their own pace.  The InterNACHI School offers asynchronous courses to allow students flexibility in achieving their continuing education goals.  Students immerse themselves in self-study and peer-to-peer interaction through an online learning management system to facilitate learning.  Students complete assignments, exams, and other interactive activities designed to support the achievement of program and course outcomes in a timeframe that meets their needs.  As an online school, students do not attend an in-residence program and InterNACHI School does not require onsite attendance. 
 
Students are required to be a member of InterNACHI prior to registering for the Home Inspector Certificate Program or online education courses. 
 
 

 
 
 

STUDENT DIVERSITY

Students interact with peers from various backgrounds and locations through telephone calls, email, social media, learning management system, and online messaging forum. Students who interact with staff, peers, faculty and mentors support the development of valuable networking connections. InterNACHI School courses are facilitated staff who understand the challenges of a diverse community of learners and needs within an online learning environment. 
 
[back to top]





INTERNACHI SCHOOL VISION AND MISSION

The InterNACHI School is dedicated to providing members online courses and a Home Inspector Certificate Program that combines the basic foundation of traditional education in a distance-learning format to enable them to meet their academic and professional goals. Read the Student Catalog

VISION

Inspecting the World®

MISSION

InterNACHI continues its leadership role as one of the world's largest trade organization of certified property inspectors and enhances the home inspection profession by offering a high-quality, online, avocational certificate program and online education courses to its members. 
  
 

 
 
 

INTERNACHI SCHOOL GOALS AND OBJECTIVES


GOAL:

Provide sound, up-to-date, high quality, and demonstrably effective continuing education, e-learning courses, and a certificate program to students for free.

  • Objective: Develop courses that combine a basic foundation of traditional education in a distance-learning format to enable students to meet their academic and professional goals.
  • Objective: Continuously build and maintain a certificate program for members.
  • Objective: Obtain institutional and programmatic approval and accreditation from governmental and non-governmental regulating agencies.
GOAL:

Increase and strengthen the number of satisfied students, successful inspection businesses, and productive workforce in local communities throughout the world. 

  • Objective: Provide valuable membership benefits.
  • Objective: Commit to participate and get involved in the lives of our students.
  • Objective: Develop effective business and marketing products and services for members.
  • Objective: Continue to build and enhance our education system and student services. 

  • Objective: Ensure student satisfaction and achievement. 

GOAL: 
 
Welcome students regardless of age, race, ethnic origin, gender, sexual orientation, or religion to a tuition-free, avocational certificate program with fair and ethical admission and enrollment practices.

  • Objective: Offer memberships around the world to individuals with different backgrounds and experiences.
  • Objective: Provide the certificate program and e-learning education courses at no cost to students. 
  • Objective: Ensure proper and ethical administration of all financial aspects as 501(c)(6) through transparency.

 
 
 


ACCREDITATION AND APPROVALS

InterNACHI is a 501(c)(6) non-profit member organization and is exempt from state authorization recognition since education is closed enrollment.  InterNACHI School students are required to be a member of InterNACHI prior to registering for the certificate program or continuing education courses. 
  
InterNACHI School is recognized, approved or accredited by more than 100 state, government, and nongovernment agencies to operate as an online education provider for home inspectors, contractors, and real estate agents.  InterNACHI School has been awarded approvals, recognition and accreditation of the institution, its curriculum, courses, and exams.  Current Accreditation List
 
[back to top]
 
 
 
 
 

HOURS OF OPERATION AND HOLIDAY SCHEDULE 

InterNACHI School is open from 9:00 am to 5:00 pm Mountain Standard Time, Monday through Friday. InterNACHI School office is closed on the following holidays: 
 
  • New Year’s Day
  • Martin Luther King Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
While InterNACHI School’s office is closed on the above holidays, the online courses offered through the learning management system is available 24 hours a day, seven days a week. Students who need assistance may contact InterNACHI by telephone and email through www.nachi.org/contact. Students receive a timely response within 24 hours during the work week and by close of business on Monday for questions received over the weekend. 
  

[back to top]





INTERNACHI BOARD OF DIRECTORS

 Nick Gromicko
Founder and Chairman of the Board
 Chris Morrell
CEO and Board Member
 Joe Ferry
Legal Counsel and Board Member
 Ben Gromicko
COO and Principle Administrative Officer
 
[back to top]
 
 
 


ADMINISTRATORS

 Nick Gromicko
Founder
 Chris Morrell
Chief Executive Officer
 Ben Gromicko
Chief Operating Officer
 Chloe Katz
Chief Financial Officer
 Tanya Nacimento
Education Director
 Lisa Endza
Communications Director
 Jessica Langer
Marketing Director


 

STAFF

Need assistance? Contact Us 
 
[back to top]

 
 
 

Advisory CouncilINTERNACHI ADVISORY COUNCIL

InterNACHI Advisory Council is comprised of InterNACHI members who currently work in the field as InterNACHI-certified home inspectors. Council members are subject matter experts, home inspectors, certified or licensed professionals, and experienced instructors. 
 
The Advisory Council meets annually to review InterNACHI's: 
In relation to the education courses and program, the Advisory Council uses student achievement and satisfaction data to evaluate the effectiveness of the educational practices and methodologies when identifying strategies that support continuous improvement in light of the Home Inspector Job Task Analysis. The Advisory Council reviews data to assure it supports the our institutional and programmatic goals and objectives. 
 

[back to top]






INTERNACHI FACULTY

InterNACHI Chief Operating Officer Ben Gromicko is the primary faculty member of the InterNACHI School.  
 
Adjunct Faculty do not actually provide individualized instruction as part of the school's curriculum.  InterNACHI School utilizes a several InterNACHI Certified Professional Inspectors (CPI®) who agree to volunteer their time and talent to provide informal tutoring and only advice to InterNACHI members, and to act as adjunct faculty for the InterNACHI School.  They agree to assist InterNACHI staff when needed or tasked by InterNACHI School staff, particularly when a student has asked staff technical question related to a home inspection topic.  
 
 
 



INTERNACHI MENTORS

The Mentoring Program provides peer-to-peer learning experiences for both students who seek assistance and for Certified Professional Inspectors® who are interested providing informal tutoring and advice.  InterNACHI staff may ask a qualified Mentor to volunteer their time to provide informal tutoring or advice to a student.  Finding a mentor is not required by InterNACHI School.  The Mentoring Program is an informal, voluntary program for students who are interested in reaching out to others for advice.  
 
Students can work with their mentors through email and online forum messaging regardless of geographic location.  By using electronic communications, online instruction develops and grows the knowledge, skills, abilities, confidence, and understanding of an individual.
 
Because Mentors are InterNACHI members in good standing, they are fully aware of and experienced with the InterNACHI certificate program, education course system, examinations, and online student discussion forums, and they must comply with the Continuing Education Policy of completing 24 hours of Continuing Education every year. 
 

 
 
 
 

WHAT TO EXPECT AS AN INTERNACHI SCHOOL STUDENT

InterNACHI understands the demands and constraints that students experience while trying to fit education into an already busy life and work schedule.  InterNACHI School's e-learning courses and certificate program are facilitated by staff and faculty who provide meaningful and relevant guidance and assistance.  Students can access their courses at any time and learn at a pace, which allows them to meet their professional and personal responsibilities.  Students network with peers and inspectors throughout the world which extends their professional network.  InterNACHI School offers educational opportunities to students throughout the United States and around the globe. 
 
[back to top]   
 

 
 
 

ADMISSIONS

InterNACHI School's admissions criteria focuses on the adult student population served. InterNACHI does not discriminate against and provides equal opportunities to all qualified persons regardless of race, color, national origin, religion, sexual orientation, gender, gender identity, age, disability, veteran status or any other category protected by local, state, or federal laws. 
 
As a non-degree, avocational school, prospective students enrolling in an online education course or the Home Inspector Certificate Program must be members of InterNACHI, meet technology requirements, and complete the application form. For enrollment into the Home Inspection Certificate Program, be a member of InterNACHI, meet technology requirements, complete the application form, and affirm that they are at least 18 years of age and attest to their intent to enroll into and complete the certificate program. Students may be required to submit unofficial transcripts or other documentation verifying they earned a high school diploma. 
 
HIGH SCHOOL SELF-CERTIFICATION
 
InterNACHI allows students to self-certify that they are at least 18 years old and they earned a high school diploma or equivalent. Students who choose to self-certify may be required to provide the high school’s name, city, state, and year of graduation.  
 
INTERNATIONAL OR HOMESCHOOLED STUDENTS
 
International or homeschooled students may be required provide an appropriately authenticated program completion document issued by a governmental authority or school supervisor that attests to the successful completion of a program equivalent to an accredited high school diploma program or GED certificate. All admission documentation may be mailed or emailed to the following: 
InterNACHI School
1750 30th Street, Suite 301
Boulder, CO 80301
education@internachi.org 


EDUCATION COURSE ADMISSION PREREQUISITE

Individuals seeking to enroll into InterNACHI School's online education course or program must join InterNACHI as a member.

 
HOME INSPECTOR CERTIFICATE PROGRAM ADMISSION PREREQUISITES
 
Individuals seeking to enroll into the home inspector certificate program must complete the following prerequisites: 

 
HOME INSPECTOR CERTIFICATE PROGRAM (661 CLOCK HOURS)
 
Students who complete the above program enrollment prerequisites have twelve months after signing the enrollment agreement to complete the entire Home Inspector Certificate Program, which is comprised of the following twelve online courses, after signing the enrollment agreement: 

 
TIMEFRAME FOR COMPLETING THE CERTIFICATE PROGRAM
 
A student has one calendar year to complete the Home Inspector Certificate Program (661 clock hours in length). It may take you considerably less time than that to complete the program, because you learn at your own pace. 
 
Students who complete the above prerequisites have twelve months after signing the enrollment agreement to complete the entire Home Inspector Certificate Program, which is comprised of twelve online courses.  Students who do not complete the Home Inspector Certificate Program within twelve months will be withdrawn from the program and will need to re-enroll.
 
Students who do not complete an online course within twelve months of logging into the course will be withdrawn from the course and will need to re-enroll, repeating the entire course.
 
For students who enroll in a course or program that requires significant updating due to industry changes, they will be required to complete the updated sections including the quizzes prior to beginning the final exam. 
 
A student may retake a course's final exam. In order to retake a final exam of a completed course that has gone under significant updates, student is required to repeat that updated section and its related quiz section before beginning the final exam. Students may repeat courses; however, only the most recent passing grade is recorded as the final grade. 
 
TRANSCRIPTS NOT IN ENGLISH 
 
Students who earned an academic credential completed in another country or where English was principle language of instruction must have their transcripts evaluated by a member of the Association of Credential Evaluation Services who are acceptable sources for foreign credential evaluation and translation services. The translated document and official transcripts must be submitted to InterNACHI School as a part of the admissions process. 
 
ADMISSION ACCEPTANCE
 
Prospective students are notified in writing of their acceptance into the Home Inspector Certificate Program or continuing education course.
 
DENIAL OF ADMISSION
 
Prospective students are denied admission if they are not a member of InterNACHI, do not have access to meet minimum technology requirements, or do not submit a completed application form. 
 
TUITION AND FEES
 
Students are eligible for enrollment only if they are members of InterNACHI. Through an agreement with InterNACHI, there is no cost to students. All tuition and fees are waived. The educational opportunities offered through InterNACHI School are provided as a member benefit. There are no educational related costs associated with completing either the Home Inspector Certificate Program or online education courses. There are no examination fees. 
 
REFUND POLICY
 
InterNACHI School does not charge students tuition. The school is closed enrollment and only InterNACHI members are eligible to apply and enroll in the Home Inspector Certificate Program or continuing education courses. As a member of InterNACHI, educational opportunities are provided at no cost. 
 
COURSE CANCELLATION
 
Students may, at any time, cancel enrollment in any course or program simply by canceling their membership by visiting www.nachi.org/cancel. Written notification is not required. Students who cancel their InterNACHI membership, automatically cancel their enrollment in all online courses or certificate program offered by InterNACHI School. Courses are not marked as passed if not successfully completed.
  
TEXTBOOKS
 
There are no required textbooks or study guides to purchase. Every course includes a downloadable course companion document. There are no educational materials to purchase. There is no software to purchase. 
  
STUDENT RIGHT TO PRIVACY
 
The Family Educational Rights and Privacy Act of 1974 (FERPA) is a U.S. federal law that gives students access to their records and protects the privacy of their education records. InterNACHI School does not disclose personally identifiable information about students or allow inspection of their educational records without written permission unless the act is covered under certain exceptions permitted by the Act. 
 
FERPA grants the following basic rights to each student: 
 
  • To inspect and review the information maintained in the student record; 
  • To seek amendment to the student record or add a statement to the record;
  • To consent to disclosure of the student records (with exceptions); 
  • To obtain a copy of the institution’s policy; 
  • To file a complaint with the U.S. Department of Education if InterNACHI School fails to comply with FERPA policies. 
Directory Information: InterNACHI School may release directory information without written authorization. FERPA defines directory information as being information not generally considered harmful such as name, address, enrollment status, telephone, email, place of birth, degree and awards conferred. It is the institution’s responsibility to define what is considered directory information. InterNACHI School has designated the following as directory-related information: 
  
  • Student Name; 
  • InterNACHI Membership Date;
  • InterNACHI Membership Number;
  • State/Province and Country; and 
  • Online Course or Program Enrolled.
Students may decline to have directory information published by notifying InterNACHI School in writing and mailing the request to 1750 30th Street, Suite 301 Boulder, CO 80301. 
 
All student data including grades, assessment results, student identification, exam sessions, and course transcripts are stored permanently and are made available to federal and state regulatory bodies upon request. 
 
Non-Directory Information: InterNACHI School may release non-directory information to third-parties (e.g., parents, spouses, or siblings) with written authorization. Non-directory information may include race, ethnicity, citizenship, grades, GPA, course schedule, admission documentation, or billing information. 
 
SECTION 504/AMERICANS WITH DISABILITIES (ADA) POLICY
 
InterNACHI School does not discriminate on the basis of age, race, color, sex, disability, religion, sexual orientation, national origin, or any other category protected by local, state, or federal laws. Prospective students who are persons with disabilities, as defined in paragraph 104.3(j) of the regulation under Section 504 of the Rehabilitation Act of 1973, may apply for admission to the certificate program or continuing education courses. InterNACHI School works with the prospective or active student to determine whether reasonable accommodations can be effective and/or are available. Students with disabilities are required to contact InterNACHI School and speak with the disabilities coordinator. 
 
NON-DISCRIMINATION POLICY 
 
InterNACHI School does not discriminate on the basis of age, race, color, religion, gender, national origin, familial status, sexual orientation, or handicap, and shall comply with all federal, state and local laws concerning discrimination in its programs or activities and provides equal access to the Home Inspection Certificate Program and home inspection continuing education courses offered. For more information, individuals may contact InterNACHI School at (303) 223-0861 or by email at fastreply@internachi.org. InterNACHI Legal Department is at www.nachi.org/contact.
 
[back to top]
 

 
 
 
 

ACADEMIC INFORMATION

Students can choose to enroll into either the Home Inspector Certificate Program or choose from more than 80 online education courses. As an avocational institution, InterNACHI School offers one certificate program and continuing education courses online through a learning management system. Students may begin their courses at any time. InterNACHI School’s e-learning curriculum is self-paced to provide flexibility and meet the busy lifestyles of the adult students served. A student has one calendar year to complete a course or program. 
 
HOME INSPECTOR CERTIFICATE PROGRAM (661 CLOCK HOURS)
 
Students seeking to gain and develop their knowledge, skills, and abilities necessary to perform a home inspection and to attain a Home Inspector Program Certificate of Completion may enroll in InterNACHI Home Inspector Certificate Program. 
 
Students enrolled in the Home Inspector Certificate Program must pass the online Home Inspector Examination as a part of the program pre-requisite. The 60-minute examination is comprised of 120 questions selected at random. Students are required to pass the examination with a score of 80% or higher. 
 
Students must complete the entire program maintaining a minimum grade point average of 2.67 to complete the program. A certificate is awarded at the successful completion of the program.  
 
Students may choose to complete the Online Inspection Examination as a proctored exam. The proctoring feature is optional. There is a fee associated with the taking the proctored exam, and students are responsible for paying the proctored exam fee. On the day of the proctored exam, the student logs into the web-based exam with his or her unique membership ID number, username and password to begin the proctored exam session. Proctors use a valid government-issued photo identification to confirm student identity. Students may be required to pass the Online Inspection Examination as a proctored exam based on their home-state/province requirements. 

CONTINUING EDUCATION COURSES (CLOCK HOURS VARY)
 
InterNACHI School offers a variety of courses on home inspection related topics for industry professionals for personal or professional knowledge enhancement. Each course can be completed individually and do not require specific prerequisites or additional required knowledge. 
 
CLOCK HOUR CALCULATION

InterNACHI documents its implementation and application of policies and procedures for determining clock hours awarded for its courses and program in its Clock Hour Calculation Policy
 
INSTRUCTIONAL MODEL
 
InterNACHI School is an avocational postsecondary institution that provides students opportunities for continuing education through self-paced courses and Home Inspector Certificate Program. InterNACHI School’s online e-learning management system provides students with the following to effectively support learning and achievement of personal academic goals: 
 
  • Clear instructions and objectives; 
  • Knowledge check quizzes and final exam;
  • Course companion document and other supplemental resources; 
  • Required reading and writing assignments;
  • Text, images, tables, illustrations, and videos;
  • Repeated content and summaries of main points; 
  • Self-pace progression; and 
  • Assistance as needed.    
Directed Independent Inspection Study:  Students enrolled in online courses and the Home Inspector Certificate Program have the option to find an InterNACHI® Certified Mentor to informal tutoring.  Mentoring enables members work with volunteers through email and online forum messaging regardless of geographic location.  By using electronic communications, online mentoring develops and grows the knowledge, skills, abilities, confidence, and understanding of an individual. Having a mentor is not required to complete any course or program.
    
COURSE SCHEDULE
 
Students may complete continuing education courses in any sequence. For the Home Inspector Certificate Program, InterNACHI School provides a recommended sequence for completing courses to facilitate student success. 
 
COURSE NAVIGATION & HELPFUL VIDEOS
 
Each course has a navigation menu and a series of "Next Page" buttons. We provide students with a link to helpful "how-to" videos to provide additional guidance through the course system. 
 
LIBRARY AND SUPPLEMENTAL RESOURCES
 
InterNACHI School provides students with companion course materials within the online courses. Courses integrate online discussion components allowing students to interact with their peers to gain a deeper understanding of the content. Students share thoughts, submit writing assignments, upload images, and may interact with peers through the learning management system. Students access the online library, additional videos, graphics, glossary, and other study resources through the learning management system. 
 
InterNACHI School provides members, students, staff, faculty and mentors unlimited access to educational media and learning resources, including library services that are appropriate to meeting the objectives of the program. Those resources for members (online at no additional cost for members) include:
 
Unlimited access to the library and resources are provided online to members, students, staff, faculty and mentors. These resources are systematically and regularly evaluated to ensure they continue to meet the needs of students and to support the programs and objectives of InterNACHI School by the Advisory Council. The Council meets and reviews the library services, discards or updates outdated material, and creates new material as deemed necessary.
 
Access to a collection of professional educational materials is provided for staff, managers, faculty and mentors to keep abreast of trends, developments, techniques, research, and experimentation. This variety of educational materials is selected, acquired, organized, and maintained by the Education Department to help fulfill the InterNACHI’s mission and support its educational program. The collection supports all the programs offered at InterNACHI and includes reference works, periodicals, manuals, and other publications to facilitate the achievement of the educational mission. There is a library of resources at InterNACHI Headquarters in Boulder, Colorado.
 
New course offerings and increases in student enrollment are reflected in added allocations of resources for ensuring student access to educational media and learning resources, as appropriate. 
 
InterNACHI's provides the following learning resources that are all online:
 
Course Companion Document 
 
A student may download a course companion document from within any course. It is optional. The document is the course content in PDF form.  
 
Library
 
A student may visit InterNACHI's Library of Inspection Articles at any time before, during or after the course for additional resources.
 
Forum
 
A student may visit the InterNACHI online message board (or forum) to chat and interact with
other students, discuss the course topics, and ask questions.
 
Videos
 
 
Graphics
 
 
Glossary
 
A student may visit InterNACHI’s Glossary, which is an alphabetical list of terms and words related to home inspections.
 
Webinars
 
A student may register for a free, live webinar.
 
Optional Materials
 
A student may visit our e-commerce partner, Inspector Outlet, to purchase extra learning materials. Such materials are not required to complete any school course -- they are optional, but they make handy reference guides.
 
Contact Us

A student should feel free to contact InterNACHI by visiting www.nachi.org/contact or https://internachi.helpjuice.com/ to get answers to most questions.
 
TECHNOLOGY REQUIREMENTS
 
Students need access to a computer with an internet connection. InterNACHI School courses are written in XHTML code for quick loading to accommodate both older and newer computers. For courses with video media, a high-speed internet connection is recommended, but not required. All courses integrate user-friendly features including a hierarchal menu coupled with sequential page navigation. Students may start, stop, and restart courses as needed to gain mastery of the material. The learning management system records and displays students’ progress. Students are required to have access to a computer with the following: 
 
  • A processor of 2 GHz or faster;
  • 4GB RAM or greater;
  • A cable/DSL (or better) connection; and 
  • A web camera capable of video web conferencing. 
Students need access to and possess competence in the following applications: 
 
  • Computer’s operating system;
  • Microsoft Windows 10; 
  • Mac OS 10.12 or later; 
  • Current internet browser (e.g., Mozilla, Firefox, Google Chrome) – students are asked not to use Microsoft Internet Explorer; 
  • Adobe Reader 10.0 or later; 
  • Adobe Flash Plug-In 10.0 or later; and 
  • Email address. 
To assure student success, InterNACHI School recommends students possess the following minimum skills: 
 
  • Basic understanding of computer type and internet connection; 
  • Opening, closing, saving, and renaming files including documents and images; 
  • Downloading and saving internet files;
  • Opening word-processing programs (e.g., WORD);
  • Opening PDF files using Adobe Reader;
  • Basic writing and typing skills; 
  • Sending and receiving emails; 
  • Typing URL addresses into internet browsers and navigating webpages; 
  • Opening and closing internet browser tabs; 
  • Using links, bookmarks, screen refresh tools and scrolling pages; 
  • Using internet search engines; and 
  • Activating some browser features (e.g., cookies or Java Script). 
 
TECHNOLOGY SUPPORT
 
For prospective students who would like to refresh their computer skills to better support their success at InterNACHI School, please consider completing online courses provided by Microsoft through their Digital Literacy Standard Curriculum
 
If you need assistance with technology, feel free to contact our IT Department at www.nachi.org/contact. InterNACHI staff members provide guidance, advice, and direction to help students achieve their academic goals. Staff generally respond to students within 24-72 hours. 
 
STUDENT IDENTITY VERIFICATION
 
When someone joins InterNACHI as a member, he or she chooses a unique username and password that is used throughout their enrollment to identify them as an InterNACHI Member and an InterNACHI School student.  
 
INITIAL STUDENT REGISTRATION 
 
Students initially register their identifying information by completing and submitting the InterNACHI membership form, which includes:
 
  • name;
  • company name;
  • address;
  • two email addresses;
  • phone number;
  • credit card information;
  • last four digits of the member's social security number;
  • professional license number (if applicable); and 
  • desired username and password.

USERNAME AND PASSWORD
 
The learning management system requires students to enter their username and password each time prior to: logging into their Members-Only Account, beginning any online course, logging into the student forum, writing any essay assignment, and starting any online examination.
 
Student identification is linked both to individual email and mailing addresses, and also membership information, if applicable. This information is stored with that student’s unique Internet protocol (IP) address and is verified by the system before allowing a student to participate in any course, assignment, or exam.
 
Affidavit: An affidavit is presented to students in the beginning and end of every online course to attest to the student’s identity. By enrolling in the course, the student attests that they are the person completing all coursework. Students understand that having another person to complete the coursework for them is fraudulent and immediately results in expulsion from the course and being denied completion.
 
Photo ID: In order for a member to receive a student ID badge, they must enter their contact information and upload a photograph of their face.
 
InterNACHI School reserves the right to make contacts as necessary to verify the integrity of any information submitted or communicated by the student. Students agree not to duplicate or distribute any part of the copyrighted course or provide other parties with the answers or copies of the assessments that are part of the course. Communications on the message board or forum shall be of the person completing all coursework. If plagiarism or copyright infringement is proven beyond a reasonable doubt, the student will be notified of such and may be expelled from the course and/or his/her membership revoked.
 
[back to the top]
 

 
 
 

GRADING & ACADEMIC POLICIES

The following are grading and academic policies that facilitate and support effective student learning and achievement of stated outcomes. 
 
GRADING POLICY
 
To ensure that grades are applied and assessments are implemented accurately, fairly, and consistently avoiding discrimination, students complete assessments that are evaluated online using an automated grading system. All quizzes and examinations taken within our e-learning course system are graded automatically by the learning management system, and students receive their assessment results immediately following submission. Grades and scores are private and are available only to the student through their Members-Only Account. InterNACHI will help submit student grades and course completions to regulating or licensing bodies, if so requested by the student. The member may be messaged about what action we recommend they take about their coursework. 
 
TIMEFRAME FOR COMPLETION OF PROGRAM OR COURSE

A student has one calendar year to complete the Home Inspector Certificate Program or an online course. It may take you considerably less time than that to complete the program, because you learn at your own pace. 
 
Students who do not complete an online course within twelve months after logging into the course will be withdrawn from the course and will need to re-enroll, repeating the entire course.

Students who do not complete the Home Inspector Certificate Program within twelve months after enrolling into the program will be withdrawn from the program and need to re-enroll.
  
For students who enroll in a course or program that requires significant updating due to industry changes, they will be required to complete the updated sections including the quizzes prior to beginning the course's final exam. 
 
A student may retake a course's final exam. In order to retake a final exam of a completed course that has gone under significant updates, student is required to repeat that updated section and its related quiz section before beginning the final exam. Students may repeat courses; however, only the most recent passing grade is recorded as the final grade. 

To help prevent a student from failing to meet the minimum benchmarks for academic progress and course completion, InterNACHI's education system will automatically notify the student of their progress. For example, within two weeks after joining as a member, our system checks to see if the member has begun a course. If they have not, they are messaged encouragement to begin their education adventure. Within one month of starting an online course, the system checks for inactivity. Within six months after enrolling into the Home Inspector Certificate Program, the system checks the member’s progress on completing the program within one year.  
 
COURSE COMPLETION REQUIREMENTS
 
To successfully complete a course, a student is required participate in all of the following:  
 
  • visit every slide in the course, 
  • read the required reading, 
  • play every video of the course,
  • correctly answer every quiz question, 
  • click any required links to research, 
  • perform a visual inspection, 
  • upload an inspection image, 
  • post on the online inspector forum, 
  • complete the writing assignments, and
  • pass the course's final exam with 80% or better. 
 
PROGRAM GRADUATION REQUIREMENTS
 
To become an InterNACHI-Certified Home Inspector, attain the Certified Professional Inspector® designation, graduate from the Home Inspector Certificate Program, and receive a Certificate of Completion, an individual must:
 
  • be a current member of InterNACHI;
  • complete the Home Inspector Certificate Program, including the completion of all required courses, assignments, and examinations; 
  • correct any and all deficiencies in the member's record; and
  • achieve a minimum overall GPA of 2.67 (B-). 
 
ASSESSMENTS
 
To measure learning and address comprehension of content, embedded assessments are incorporated into all of the online courses at regular intervals. There are numerous quizzes integrated with the main topics of the course to ensure comprehension. The quizzes contain multiple-choice questions that reinforce learning. Incorrect answers allow the student to review previous information for remediation. The student is not allowed to progress without mastering the content by correctly answering all of the quiz questions.
 
Each course has a final examination that must be passed with an 80% or better score in order to obtain credit for completing the course. 

EACH COURSE COMPONENT MUST BE COMPLETED
 
Before students can progress to the course's final exam, the course system informs students of any part(s) of the course that are incomplete, and it will provide a direct link to that part of the course. Each part within a course is weighted equally, in that each part must be completed. If a student does not complete a particular part (for example, an incomplete writing assignment), the student can not progress to take the course's final exam. 

The types of examinations, assessments, and other evaluative techniques used in our program and courses include:

  • administering the Online Inspector Exam
  • requiring four written inspection reports
  • tracking the progress through online courses
  • requiring student interactivity with course materials
  • requiring additional reading assignments
  • requiring the performance of a visual inspection
  • requiring the upload of an inspection image
  • requiring short essay writing assignments
  • completing intermediate assessments
  • administering final examinations
  
CERTIFICATE OF COMPLETION
 
Upon attaining a passing score of 80% or better on the course's final exam, a certificate of completion is automatically made available for the student to download. Each course as a certificate of completion available. State- or industry-specific certificates for course completions are provided by InterNACHI as required and regulated by the regulating authority. 
 
GRADE POINT AVERAGE
 
Students enrolled in the Home Inspector Certificate Program must earn a Grade Point Average of 2.67 (B-) or higher on a 4.0 grading scale for each course within the program in order to earn a certificate. 
 
LETTER GRADES AND GRADE VALUE
 
InterNACHI evaluates students for academic progress following each course. Each course as a final exam. In order to pass a course, a student must earn a numeric grade percentage of 80% or higher on the course's final exam. Letter grades and grade values are assigned according to the following numeric percentages below: 
 

Numeric Grade Percentage

Letter Grade

GPA Value

94% - 100%

A

4.00

90% - 93%

A-

3.67

87% - 89%

B+

3.33

83% - 86%

B

3.00

80% - 83%

B-

2.67

 0% - 79%

F

0


REPEATED COURSES

Students may repeat courses; however, only the most recent passing grade is recorded as the final grade. 
 
INCOMPLETE GRADES
 
InterNACHI School does not issue incomplete grades or marks. If a student does not complete an online course while a member, no type of credit (partial or otherwise) will be provided.
 
LEAVE OF ABSENCE
 
We do not have a leave of absence policy. InterNACHI understands that students have a busy life balancing personal and professional responsibility. Students who are unable to continue making progress in a course or program may at any time cancel their membership by visiting www.nachi.org/cancel. Additional notification is not required. 
 
Students who wish to return to their coursework will need to apply for membership and start over any incomplete courses or re-enroll into the incomplete program. 
 
LAST DATE OF ATTENDANCE

The last date of attendance (LDA) for a student is the last day of the active membership term.  
 
PARTICIPATION

Students are required to substantively participate in all academic activities.  Student participation is required and monitored through the Learning Management System (LMS) and by InterNACHI staff.  Students demonstrate substantive participation through frequent and active interaction with reading and writing assignments, writing reports and submitting them, taking quizzes, taking final exams, posting on the forum, and engagement in other academic activities.  
 
For the Home Inspector Certificate Program and online courses, students may use the online InterNACHI Inspection Forum to regularly interact with their peers, members, other students, or a mentor who can help guide them and provide informal tutoring.  Students are required by the LMS to progress through each course component and activity to ensure successful course completion within their academic term.  Students must submit assignments and pass assessments regularly throughout a course and the program.  Students may participate in educational discussions with peers, students, inspectors, and mentors to gain further insights into the subject matter.  The learning management system tracks and ensures students complete online reading, research and writing assignments.  One of the most exciting interactive learning experiences for a student is the Inspection and Writing Assignments, where the student is required to perform an inspection and post their inspection image and written essay according to a grading criteria.  
 
InterNACHI’s online education system tracks the attendance and progress of a student, from initial enrollment to final examination, and ensures his/her progress through the entire course. 

TRACKING PROGRESS & COMPLETION DATA
 
Our education system prevents a student from completing a program without the system checking and ensure that all program components and assessments have been completed and passed. 

Our course management system tracks, time-stamps, and archives virtually every critical movement made by a student engaged in online education, from initially joining as a member, to course enrollment, to tracking course progress, quiz completions, assignment completions, forum postings, final exam attempts and scores, and program graduation. 
 
Our system tracking includes the IP address of each student’s computer. As an example, a student is required to pass a course’s final exam in order to receive a Certificate of Completion, and our course system provides credit only after the system confirms that every component of the course was successfully completed. The learning management system stores: (a) the time when students log into the course (start time); (b) the time when students finish the course (end time); and (c) the time when the final exam starts and ends.  Our course system can track activity and inactivity on any webpage of any course; track what course page was visited and when; what post was written on the forum and when; all assessments; answers; uploads; etc. It’s a comprehensive tracking system. 
 
A member can track their own progress through the program by logging into their Members-Only Account and clicking the "CPI Checklist" progress tool. Our education system prevents a student from completing a program without the system checking and ensure that all program components and assessments have been completed and passed. 
 
TRANSCRIPT
 
Individual transcripts are available by logging into the Members-Only Account and clicking the Member Transcript tool. A transcript is a downloadable digital copy of a student's permanent academic record, which includes all courses completed and all grades and credits received. 
 
SESSION TIMEOUT
 
The learning management system provides a time-out default mechanism for inactivity and, thereby, will not mark clock hours completed when students are not actively participating.
 
The learning management system enforces a session time-out after 10 minutes of inactivity, including no mouse movement, no clicking, no scrolling, and no video playing. The learning management system stores student identification information and tracks the student’s progress through the course. When students are automatically logged out of the course, they can easily log back in and the system starts students at the course slide where they left. The course session timer is reset.
 
If students are logged out of a course quiz or final examination due to inactivity, all data is erased, the assessment questions are reset, and the student has to begin the quiz or exam again from the beginning.
 
ACADEMIC INTEGRITY POLICY
 
InterNACHI School is committed to fostering a spirit of honesty and integrity. Academic integrity is considered to be one of the highest values. Any violation of the academic integrity policy is deemed academic misconduct which is not tolerated. InterNACHI School considers the following to be examples of dishonest or unethical and unprofessional behavior that violates this policy. 
 
  • Plagiarism, where a member represents someone else's language, thoughts, ideas, or expressions as their own. 
  • Cheating, where a member breaks rules or policies in order to receive academic credit. 
  • Misrepresentation, where a member, either by words or conduct, provides a false statement of a past or existing fact.  
If InterNACHI staff or students observe violations of the academic integrity policy, a notification must be submitted to the School in writing. The School will contact the student to discuss the issue. 
 
In all cases of academic misconduct, the violating party may be subject to sanctions based on available information, including, but not restricted to: student identification; admission credentials; student behavior; coursework; assignments; assessments; or other work products. Sanctions may be imposed up to and including dismissal from InterNACHI School.
 
All work submitted by students must represent original work. All sources used in the work must be documented through acceptable scholarly references and citations, and the extent to which the sources have been used must be apparent to the reader. False information on an application, an act to intentionally mislead or misinform a member, faculty member, a mentor, or a staff member of InterNACHI, or submission of work that is written or produced by another as his or her own will be considered as grounds for dismissal from InterNACHI School.
 
STUDENT CODE OF CONDUCT
 
Students are members of an academic community founded upon principles of integrity and mutual respect. Students are expected to abide by these principles in their interactions with other students, mentors, and staff of InterNACHI School. InterNACHI School students treat others and the opinions of others with decency and respect, particularly on message boards or the student forum. Disrespectful treatment or derisive comments on the work or opinions of others will not be tolerated in online discussions or other interactive forums.
 
Communications with members, students, or staff containing derogatory, discriminatory or threatening statements regarding another student’s age, race, color, religion, gender, national origin, familial status, sexual orientation, or handicap will not be tolerated. Violation of the InterNACHI Code of Ethics for Home Inspectors and/or related policies may result in dismissal from InterNACHI School.
 
[back to the top]
 
 
 
 
 

STUDENT SERVICES

The following are administrative policies and procedures to guide students through their educational opportunities with InterNACHI School. 
 
ACADEMIC ADVICE AND SUPPORT
 
InterNACHI staff members provide guidance, advice, and direction to help students achieve their academic goals. Our Member Services, Student Services, and Education Department provide admissions counseling, and application and registration processing. To best support busy, working adult students, InterNACHI staff may maintain regular interaction with students, daily checking assignment submissions, student questions, online discussions, student requests, and other academic activities. Staff generally respond to students within 24-72 hours. If additional time is needed to respond to a request, students are notified that the request was received and provide a timeframe for expected resolution. 
 
PLACEMENT AND CAREER ASSISTANCE
 
InterNACHI offers assistance to members consisting of skills development and business start-up practices. InterNACHI does not provide job placement or career assistance. InterNACHI makes no guarantee, expressed or implied, of future employment or occupation. InterNACHI School does not guarantee job placement or career advancement to any students. 
  
COURSE CERTIFICATE OF COMPLETION
 
After successfully completing a course and its final exam with a score of 80% or better, a course certificate is automatically made available for the student to download for printing after the student logs into their membership account with their unique username and password. State- or industry-specific certificates for course completions are provided by InterNACHI as required and regulated by the regulating authority. 
 
TECHNOLOGY TERMS OF USE
 
InterNACHI School’s learning management system is provided for students’ educational use. Continued access to the learning management system is contingent on compliance with the following terms and conditions and all applicable laws. By accessing the learning management system, students agree to the following policies. 
 
By accessing the site, students agree to defend, indemnify, and hold harmless InterNACHI, its officers, directors, shareholders, employees, affiliates, and agents (“indemnified parties”) from and against any and all liabilities and costs (including, without limitation, reasonable attorneys’ fees and costs) incurred by the indemnified parties in connection with any claim arising from any breach of these terms and conditions of use. Students further agree to cooperate as fully as reasonably may be required in the defense of any such claim. InterNACHI reserves the right to assume, at its own expense, the exclusive defense and control of any matter otherwise subject to indemnification by students, and they shall not in any event settle any matter without the written consent of InterNACHI.
 
Students expressly understand and agree that their use of the site is at their own risk. Neither InterNACHI nor any of its officers, directors, shareholders, employees, affiliates or agents warrants that the site will be uninterrupted or error-free, nor do they make any warranty as to the results that may be obtained from the use of the site. The content and function of the site are provided “as is,” without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and absence of viruses and damaging or disabling code. To the fullest extent permissible by law, InterNACHI shall not be liable for any interruption of or error in providing services under any circumstances, or any viruses or damaging code transmitted in connection with the site or any courses, including, but not limited to, InterNACHI’s negligence or the negligence of any of its officers, directors, shareholders, employees, affiliates or agents. The students acknowledge that, due to the nature of the internet, the site may not be accessible at all times, and that information transmitted over the Internet may be subject to third-party interception and modification. Because some states do not allow the exclusion or limitation of implied warranties, in such states, the preceding exclusions and limitations shall apply to the greatest extent permitted.
 
COMPUTER USAGE POLICY 
 
Everyone within the InterNACHI community, including InterNACHI staff, who uses computing and communications devices has the responsibility to use them in an ethical, professional, and legal manner.
 
The InterNACHI School community agrees to access and use the InterNACHI site, all related webpages, data, and information only for lawful purposes and will not: 
 
  • use the site to commit a criminal offense or to encourage conduct that would constitute a criminal offense or give rise to a civil liability, or otherwise violate any local, state, federal or international law or regulation, including, but not limited to export control laws and regulations; 
  • post or transmit any unlawful, threatening, libelous, harassing, defamatory, vulgar, obscene, pornographic, profane, or otherwise objectionable content, or content that is either prohibited by law or pursuant to these terms and conditions of use; 
  • use the site to impersonate InterNACHI personnel or other parties or entities; 
  • use the site to cause the distribution of any content that contains a software virus, worm, time bomb, “Trojan horse,” or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the site or the hardware, software, programs, or content of any other person, entity or organization, whether or not such other person, entity or organization uses the site or is a direct target of your actions; 
  • upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual or fiduciary relationship (e.g., inside information, proprietary and confidential information learned or disclosed as part of an employment relationship or under a non-disclosure agreement);
  • alter, damage or delete any content or other communications that are not your own; 
  • disrupt the normal flow of communication in any InterNACHI course or class, or interactive or collaborative areas; 
  • claim a relationship with or speak for any business, association, institution, or other organization for which you are not authorized to claim such a relationship or to speak; 
  • post or transmit any advertising, promotional materials, or other forms of solicitation to other users; 
  • post any material that infringes or violates the intellectual property rights of another; or 
  • collect or store personal information about other users.
 
The InterNACHI School community also agrees to abide by the following conditions:
 
  • Shall not divulge passwords, pins, private keys or similar elements to anyone else, and they will not exploit sessions left open or otherwise misappropriate or steal the "identity" of another user.
  • Privacy of other members shall not be intruded upon at any time.
  • Shall recognize that certain data are confidential and must limit their access to such data to uses in direct performance of their tasks and duties.
  • Those responsible for computing devices connected to the network will ensure that those devices are maintained in a secure state in accord with related policy.
  • No one shall obtain unauthorized access to other members' accounts and files.
  • The intended use of all accounts, typically for research, instruction and administrative purposes, shall be respected.
  • Commercial use is prohibited.
 
Membership and access to InterNACHI systems shall be revoked for reasons including, but not limited to, modifying or divulging private membership or corporate information such as file or mail contents of other users without their consent, modifying or destroying school data, or using the networks in a manner contrary to the established guidelines.
 
INTELLECTUAL PROPERTY POLICY 
 
Members must adhere to applicable intellectual property law, and the membership terms and conditions and/or copyright laws specified by InterNACHI, including, but not limited to:
 
  • Unauthorized use of InterNACHI trademarks or logos and other protected trademarks and logos is prohibited.
  • Infringing upon the copyright, trademark, patent, or other intellectual property rights of others in computer programs or electronic information (including plagiarism and unauthorized use or reproduction) is prohibited.
  • The unauthorized storing, copying or use of course content, course companion documents, text, textbooks, instructional materials, video, audio, images, graphics, illustrations, computer software, and other protected property is prohibited.
 
ANTI-SPAMMING POLICY
 
Students specifically agree that they will not utilize email addresses obtained through using InterNACHI’s services or equipment to transmit the same or substantially similar unsolicited messages to 10 or more recipients in a single day, unless such messages specifically pertain to coursework and are communications to staff, faculty, mentors or other members or students.
 
USE OF CONTENT AND COPYRIGHT
 
InterNACHI School retains the right to monitor the content that students provide by means of the site, but shall not be obligated to do so. The contents of the site and InterNACHI School courses are protected by copyright as individual works, collective works, and/or compilations, pursuant to United States and foreign copyright laws.
 
Students agree to abide by all copyright notices and other restrictions contained in the site and in the course materials. Access to and use of the site is solely for their personal, non-commercial use.
 
Accessing, using, displaying, performing, distributing, copying or downloading content from the site for use other than personal, educational or non-commercial expressly is prohibited without the prior written consent of InterNACHI School or the individual copyright owner identified in any copyright notice.
 
LIMITATION OF LIABILITY
 
In no event will InterNACHI or any of its officers, directors, shareholders, employees, affiliates or agents be liable to students or any third party for any incidental, indirect, special or consequential damages (even if InterNACHI has been advised of the possibility of such damages) arising out of their use of or inability to use the site, including, without limitation, the loss of revenue or anticipated profits, loss of goodwill, lost business, lost data, computer failure or malfunction, or any and all other damages or losses. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, InterNACHI's liability is limited to the greatest extent permitted.
 
ALCOHOL USE AND ABUSE
 
Because alcohol consumption may impair or block formal education and disrupt the learning environment, InterNACHI is obligated to observe and abide by the laws of the state of Colorado regulating alcohol consumption and to safeguard those persons whose rights and safety are threatened by alcohol consumption.
 
Because InterNACHI is an online school, each student is further obligated to observe and abide by the laws of the state in which they participate in our online education forum. Further, it is each student’s obligation to be apprised of the laws relating to alcohol use in their home state.
 
ADMINISTRATIVE WITHDRAWAL
 
A student may be administratively withdrawn from a course for violations of InterNACHI School’s policies, including its code of conduct, its policies related to academic integrity, satisfactory academic progress, and course participation, among others. No earned credits will be lost. To continue with a program after having been administratively withdrawn, a student must petition for permission to re-apply to InterNACHI School.
 
DISMISSAL 
 
A student may be permanently dismissed from InterNACHI School for repeated offenses or for a blatant one-time violation of InterNACHI School’s policy. InterNACHI School considers the dismissal of a student for any of the following reasons: unethical or illegal conduct; academic dishonesty; submitting falsified or misleading information; failing to complete his/her program within the maximum time frame; or otherwise failing to meet the Code of Conduct and Academic Integrity Policy. Students receive a warning and be advised on how to resolve the situation. However, a warning is not required if a single offense is deemed serious enough, in which case a student may be dismissed without any prior misconduct or notice.
 
PETITION AND APPEAL 
 
Students may petition InterNACHI School for special consideration or exemption from InterNACHI School’s policies and procedures when it can be shown that extraordinary or extenuating circumstances have contributed to students’ status being inconsistent, contrary or contradictory to InterNACHI policy. A petition or appeal must be submitted in writing to InterNACHI's Education Department. The petition must include a detailed description of the request, with sufficient documentation and justification for granting the request. A decision on a petition will be rendered within 30 days of it being submitted. A student may appeal for reinstatement in cases where the student is determined ineligible, has been administratively withdrawn from a program, or has been dismissed from InterNACHI.
 
 
GRIEVANCE POLICY 
 
InterNACHI School’s Grievance Policy is in place to provide a formal procedure to address issues that require investigation or resolution. The Grievance Policy is intended to promote honesty and respect throughout the educational process and work environment of InterNACHI members, students, faculty and mentors.
 
A grievance may arise because of a decision or action taken by a staff member that is seen to be in violation of policies and procedures, or constitutes arbitrary, capricious or unequal application of the InterNACHI School’s policies or procedures.
 
InterNACHI School believes that there should not be an issue that cannot be resolved through close cooperation among members and staff. Fundamental to the grievance process is the principle that all parties make a good-faith effort to resolve all issues prior to initiating the grievance process. Every attempt needs to be made to ensure that resolution is sought at the appropriate level. 
 
The following steps are recommended to resolve any issue, complaint or grievance: 
 
  1. The complainant is encouraged to resolve the issue informally with those involved.
  2. If an informal resolution does not solve the issue, the complainant is encouraged to communicate informally with the parties involved.
  3. If that intervention does not resolve the issue, the complainant should submit a written grievance to the Legal Department. The written grievance must be submitted within one month of the action occurring and provide supporting documentation. The complainant will receive notification of the receipt of the grievance, along with an explanation of the process. InterNACHI will attempt to resolve the situation directly to the mutual satisfaction of all parties involved. InterNACHI will take action as necessary based on the results of the resolution attempt. The complainant will be informed of the progress throughout the grievance process.
 
WRITTEN GRIEVANCES AND APPEALS
 
Written grievances and appeals must contain the following: 
 
  • an explanation of the basis of the complaint;
  • relevant dates and names, and a succinct description of the actions;
  • copies of any available documents or materials that support the allegations; and
  • a release authorizing InterNACHI to forward a copy of the complaint, including identification of the complainant(s), to appropriately involved parties.
 
Sufficient opportunity will be provided for persons named in the grievance to respond. Records of all grievances are kept on file at InterNACHI. Students who are or were students of InterNACHI and believe that the InterNACHI or anyone representing the institution has acted unlawfully have the right to file a complaint with the accrediting commission. 
 
STUDENT GRIEVANCE PROCEDURES
 
The Student Grievance Procedure ensures students have the opportunity to present grievances to InterNACHI School regarding a certain action or inaction by a member of the InterNACHI community, and that InterNACHI has a consistent way of resolving those grievances in a fair and just manner.
 
Students may pursue a grievance if they believe that a member of the InterNACHI community has violated their rights. This Student Grievance Procedure applies to alleged discrimination on the basis of race, color, religion, sex (including sexual orientation and gender identity and expression), age, national origin, or disability, as well as problems arising in the relationship between a student and InterNACHI School that are not governed by other procedures. Upon request from any student, InterNACHI will provide guidance about the appropriate system for redress of a particular complaint.
 
Information Resolution: Prior to invoking the procedures described below, the student is strongly encouraged, but is not required, to discuss his or her grievance with the person alleged to have caused the grievance. The discussion should be held as soon as the student first becomes aware of the act or condition that is the basis of the grievance. 
 
Initial Review: If a student decides not to present his or her grievance to the person alleged to have caused the grievance, or if the student is not satisfied with the response, he or she may present the grievance in writing to the Legal Department of InterNACHI. Any such written grievance must be received by InterNACHI no later than 30 calendar days after the student first became aware of the facts that gave rise to the grievance. InterNACHI will conduct an informal investigation, as warranted, to resolve any factual disputes. Upon the student’s request, InterNACHI will appoint an impartial fact-finding panel of no more than three persons to conduct an investigation. InterNACHI will state the terms and conditions of the investigation in a memorandum appointing the fact-finding panel. A fact-finding panel appointed will have no authority to make recommendations or impose final actions. The panel’s conclusions shall be limited to determining and presenting facts to the administrator in a written report.
 
Based upon the report of the fact-finding panel (if any), the administrator shall make a determination and submit his or her decision in writing to the student and to the person alleged to have caused the grievance within 20 calendar days of the receipt of the panel’s report. The written determination shall include the reasons for the decision, shall indicate the remedial action to be taken (if any), and shall inform the student of the right to seek an appeal.
 
Appeal Procedures: Within 10 calendar days of receipt of the administrator's decision, a student who is not satisfied with the response after the initial review may seek further review by submitting the written grievance, together with the director’s written decision, to the InterNACHI Founder, COO, and General Counsel at www.nachi.org/contact
 
Students are encouraged to resolve all complaints at the lowest level with InterNACHI. If students do not feel their complaint was adequately addressed, they may contact the Colorado Division of Private Occupational Schools

ACCET COMPLAINT PROCEDURE

In the event that a student has exercised the institution's formal student complaint procedure, and the problems or issues have not been resolved, the student has the right and is encouraged to take the following steps:

  1. Complaints should be submitted in writing (by email or mail) to the off of ACCET, Accrediting Council for Continuing Education and Training. Complaints received by phone will be documented, but the complainant will be requested to submit the complaint in writing.
  2. The letter of complaint must contain the following information:
    1. Name and location of the ACCET institution;
    2. A detailed description of the alleged problem(s);
    3. The approximate date(s) that the problem(s) occurred;
    4. The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;
    5. What was previously done to resolve the complaint, along with evidence demonstrating that the institution's complaint procedure was followed prior to contacting ACCET;
    6. The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and
    7. The status of the complainant with the institution (e.g. current student, former student, etc.).
  3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s enrollment agreement, syllabus or course outline, correspondence between the student and the institution).
  4. SEND TO: ACCET, CHAIR, COMPLAINT REVIEW COMMITTEE, 1722 N Street, NW, Washington, DC 20036. Telephone: (202) 955-1113. Email: complaints@accet.org. Website: www.accet.org. Note: Complainants will receive an acknowledgement of receipt within 15 days.
DOWNLOAD
 
Please download the ACCET Complaint Procedure for Institutions Applying for Initial Accreditation by clicking here
 
 
 
STUDENT ACCOUNT AND PROFILE
 
InterNACHI members have their own online Members-Only Account. Members-Only tools within the account allow members to:
 
  • access online courses and videos;
  • access the online student forum; 
  • order and update student ID cards; 
  • download course Certificates of Completion;
  • download the Home Inspector Certificate;
  • track progress through online courses and programs;
  • check and submit state-approved Continuing Education;
  • access the library for inspectors;
  • access the library of "how to" guidance videos; 
  • download web seals and logos;
  • download education transcripts;
  • access the Online Agreement System;
  • check on recent clicks to the inspector's website;
  • access the Home Energy Report Software;
  • manage the monthly homeowner newsletter system;
  • manage the Buy-Back Guarantee;
  • access the local SEO listing tool;
  • download consumer guide videos;
  • review search engine metrics reports;
  • access inspection business documents; and
  • update ancillary inspection services.
[back to the top]
 

 
 
 
 

HOME INSPECTOR CERTIFICATE PROGRAM

InterNACHI School offers an e-learning, avocational Home Inspector Certificate Program. 
  
PROGRAM GOAL 
 
The goal is for the graduate to gain and develop their knowledge, skills, and abilities necessary to complete the required tasks a home inspector outlined in the Home Inspector Job Task Analysis, perform a home inspection, and write a home inspection report.
 
PROGRAM LEARNING OUTCOMES

The graduate will be able to competently perform a general home inspection according to the Home Inspector Standards of Practice, including how to: 
 
  • follow a Standards of Practice for performing a home inspection; 
  • make observations during the visual inspection of a home; 
  • identify and describe systems and components in a home; 
  • activate the home’s systems to determine functionality; 
  • evaluate and describe the condition of the systems inspected; and 
  • write an inspection report based upon the observations made during the inspection. 
 
PROGRAM ENROLLMENT PREREQUISITES

Students seeking to enroll into the home inspector certificate program must complete the following prerequisites: 

 
PROGRAM COURSEWORK
 
Students who complete the program enrollment prerequisites have twelve months after signing the enrollment agreement to complete the entire Home Inspector Certificate Program, which is comprised of twelve online courses listed below. 
 
 Home Inspector Certificate Program
 Certificate #100

 Program Components

 Clock Hours
      1.0 
      7.0 
    44.0 
    60.0 
 
51.0 
37.0 
78.0 
50.0 
44.0 
43.0 
32.0 
59.0 
45.0 
28.0 
44.0 
38.0 
 Total Clock Hours
 661.0 
  
PROGRAM COURSEWORK 
 
Each course includes: 
 
  • Clear instructions and objectives; 
  • Knowledge check quizzes and final exam;
  • Course companion documents and other supplemental resources; 
  • Required reading and writing assignments;
  • Text, images, tables, illustrations, and videos;
  • Repeated content and summaries of main points; 
  • Self-pace progression; and 
  • Assistance as needed.    
 
TIMEFRAME FOR COMPLETION
 
For students who enroll in the Home Inspector Certificate Program (by completing the program prerequisites) and do not complete the entire of the program within twelve months of signing the enrollment agreement, the student will be withdrawn from the program and will need to re-enroll. 
 
Students who do not complete an online course within twelve months of logging into the course will be withdrawn from the course and will need to re-enroll, repeating the entire course.
  
[back to the top]
 

 
 
 
 

ONLINE E-LEARNING EDUCATION COURSES

InterNACHI provides to its members eight-three online e-learning education courses related to the following home inspection topics:

 
 
 
 
 

 ATTIC, INSULATION, VENTILATION AND INTERIOR

Course Title

Course Number


Clock Hours
The goal of this course is to teach students how to perform an inspection of the attic, insulation, and interior of a residential property.

Course #3700
45.0
The goal of this course is to teach the student how to identify and report on moisture intrusion in homes and commercial buildings.

Course #3702
44.0
The goal of this course is to teach home inspectors how to perform appliance inspections as a supplement to the guidelines provided in the Home Inspector Standards of Practice.

Course #3704
41.0
The goal of this course is to teach students how to perform monthly inspections of portable fire extinguishers in residential and commercial properties. 

Course #3706
21.0
How to Inspect Appliances According to Texas TREC Standards
The goal of this course is to teach the Texas inspector how to perform inspections according to the Texas Real Estate Commission (TREC) Standards of Practice,
Course #3708
 41.0
 
 
 




  

 
 BUILDING SCIENCE AND INFRARED THERMOGRAPHY

Course Title

Course Number


Clock Hours
The goal of this course is to teach home inspectors about infrared thermography and its applications for inspecting residential properties.

Course #4300
29.0
The goal of this online video training course is to teach home and commercial building inspectors the principles of building science and the application of thermal imaging with infrared camera technology. 

Course #4302
34.0
 
 
 

 
 
 
 
 
 
 BUSINESS

Course Title
Course Number
Clock Hours

The goal of this course is to teach the student how to start up and operate a successful home inspection business. This course free and open to everyone (both members and non-members), and can be taken again and again, without limit.

Course #3100
46.0
The goal of this course is to teach home inspectors how to better serve clients by providing great customer service and using effective communication.

Course #3102
31.0
The goal of this course is to teach the student about professionalism, including customer service and communication.

Course #3104
32.0
 
 
 
 
[back]

 
 
 
 
 
 ELECTRICAL

Course Title


Course Number


Clock Hours
The goal of this course is to teach students how to perform electrical inspections on a home. It includes a review of the service entrance, grounding, and electrical safety issues.

Course #3300
50.0
The goal of this course is to teach how to inspect a residential electrical panel, including identifying common electrical violations, defects and concerns. 

Course #3302
30.0
The goal of this course is to teach the student how to perform inspections of the electrical systems at commercial properties.
 
Course #3304
36.0
 
 
 
 
 


 
  
 
 EXTERIOR 

Course Title


Course Number


Clock Hours
The goal of this course is to teach the student how to inspect the exterior systems and components of a home.

Course #3600
59.0
This course teaches the inspector to perform residential and commercial wood deck inspections. It includes a review of all common deck defects. 

Course #3602
 28.0
The goal of this course is to teach the student to perform accurate inspections of the means of egress in a home.

Course #3604
29.0
Upon successful completion of the training course, the student will be able to properly inspect a building that has stucco or EIFS cladding.

Course #3606
43.0
The goal of this course is to teach home inspectors how to identify and inspect for wind and hail damage on roof coverings and other property components.

Course #3608
29.0
The goal of this course is to teach home inspectors some of the most common tree hazards, how to spot them, and what to do about them.

Course #3610
37.0
The goal of this course is to teach home inspectors how to inspect pools and spas.

Course #3612
36.0
This course teaches the inspector to perform residential and commercial wood deck inspections. It includes a review of all common deck defects. 

Course #3614
23.0
The goal of this course is to teach the student the fundamentals of how to inspect the exterior of a house. 

Course #3616
25.0
 
 
 
 
 

 
 
 

 FIREPLACES, STOVES AND CHIMNEYS

Course Title

Course Number


Clock Hours
The goal of this course is to teach inspectors how to inspect fireplaces, stoves and chimneys.

Course #3900
38.0
 
 
 
 
 

 
 
 
 
 GREEN BUILDING 

Course Title

Course Number


Clock Hours
The goal of this course is to teach home inspectors what green building is, why green building techniques are important, and how to recognize green systems and features in homes.

Course #4200
50.0
The goal of this course is to teach home inspectors how to inspect log homes. 
 
Course #4202 44.0
 
 
 
 
 

 
 
 
 
HOME ENERGY 

Course Title

Course Number


Clock Hours
The goal of this course is to teach the student how to perform an home energy inspection using a blower door. 

Course #4000
27.0
The goal of this course is to teach the student how to perform a full energy audit conducted on a typical house according to a national building performance technical standard.

Course #4002
22.0
The goal of this course is to teach the student that a house is a system of interdependent parts: mechanical and physical components. The operation of one part affects many others. When they all work together, the house is comfortable, safe, efficient, and durable. 

Course #4004
23.0
The goal of this course is to teach home inspectors about home energy and protecting the environment. 

Course #4006
25.0
The goal of this course is to teach inspectors about comfort and climate conditions for occupants in a home. 

Course #4008
22.0
The goal of this course is to teach the student how to calculate energy loss from the building envelope a house. 

Course #4010
22.0
Home Energy Score for Real Estate Professionals Course
The goal of this course is to teach real estate professionals about the United State's Department of Energy's Home Energy Score and how it helps homeowners understand the energy performance of their homes and how they compare to other homes nationwide. 

Course #4012
 2.0
Texas TREC Home Energy Score for Real Estate Professionals Course
The goal of this course is to teach real estate professionals about the United State's Department of Energy's Home Energy Score and how it helps homeowners understand the energy performance of their homes and how they compare to other homes nationwide. 

Course #4014
 2.0
The goal of this course is to teach the student how easy it is to reduce a home's energy use.

Course #4016
 2.0
The goal of this course is to teach real estate professionals how to help their clients in saving money by saving home energy.

Course #4018  4.0
The goal of this course is to teach home inspectors how to perform a home energy audit.
 Course #4020
 71.0
 
 


 
 

HVAC 

Course Title


Course Number


Clock Hours
The goal of this course is to teach the student how to inspect the HVAC system, including the heating, cooling and fireplace. It includes a review of the components of common HVAC systems that may be present during a residential inspection, including warm-air, hydronic, steam and electric heating systems; air conditioning systems; and heat pump systems. 

Course #3800
43.0
The goal of this training video is to teach home inspectors how to perform visual inspections of HVAC systems in homes.

Course #3802
60.0
The goal of this course is to teach the student what it takes to operate a house, including the energy costs of the HVAC system.

Course #3804
42.0
Inspecting Commercial HVAC Systems Course
The goal of this course is to teach the student how to perform inspections of commercial HVAC (heating, ventilating, and air conditioning) systems at commercial buildings.

Course #3806 17.0
 
 
 
 
 

 

 
 
 INDOOR AIR QUALITY

Course Title

Course Number


Clock Hours
The goal of this course is to teach inspectors about to inspect indoor air quality of homes.

Course #4100
27.0
The goal of this course is to teach the student all about mold and how to perform a proper mold inspection. 

Course #4102
41.0
Advanced Radon Measurement Service Provider Course
The goal of this course is to teach the student how to perform radon measurements.

Course #4104
75.0
The goal of the course is to train and certify mold inspectors in how to perform mold inspections of homes. 

Course #4106
57.0
Illinois Advanced Radon Measurement Service Provider Course
The goal of this course is to teach the student how to perform radon measurements.

Course #4108
70.0
The goal of this course is to teach individuals how to perform a mold assessment and complete mold remediation work. 

 Course #4110 41.0 
 
 
 
 
[back]




 
 
PLUMBING 

Course Title


Course Number


Clock Hours
The goal of this course is to teach inspectors how to perform an inspection of the plumbing system of a home. It includes a review of leaks, inadequate water supplies, water contamination, and incorrect installations of components.

Course #3500
78.0
The goal of this course is to teach home inspectors how to perform an inspection of the septic system of a home.

Course #3502
34.0
The goal of this course is to teach home inspectors how to inspect residential water heater tanks, including fuel and electric water heater tanks.

Course #3504
26.0
The goal of this course is to teach good practices related to inspecting systems and components in private wells. It is intended to raise the awareness and understanding of the importance of well water quality and safety. 

Course #3506
43.0
The goal of this course is to teach inspectors how to inspect residential lawn irrigation systems.

Course #3508
22.0
 
 
 
 
 

 
 
 

 REPORT WRITING

Course Title

Course Number


Clock Hours
The goal of this course is to teach the home inspector to write a comprehensive home inspection report according to the standards and the inspector's observations.

Course #4400
33.0
The goal of this course is to teach the Texas home inspector how to write a standard home inspection report according to Texas TREC standards.
 
Course #4402 30.0
 
 
 
 
 


 
 
 
 ROOF

Course Title


Course Number


Clock Hours
The goal of this course is to teach inspectors how to inspect the roof-covering system of a home. 

Course #3200
44.0
The goal of this course is to teach the student to perform a residential roof inspection and recognize general roof defects.

Course #3202
35.0
The goal of this course is to teach the student how to perform a residential roof inspection and recognize general roof defects.

Course #3204
25.0
The goal of this course is to teach home inspectors how to perform an inspection of an asphalt shingle roof.

Course #3206
42.0
The goal of this course is to teach the student how to perform an inspection of a roof-covering material made out of wood shingle and shakes.

Course #3208
26.0
The student will learn how a wind and hail inspection is performed, and how a roof, damaged by hail, is replaced.  

Course #3210
25.0
The goal of this course is to teach inspectors how to inspect the roof-covering system of a home and identify roof defects from manufacturing, installation, natural weathering, and wind and hail damage.

Course #3212
63.0
The goal of this course is to teach the student how to perform an inspection of a roof covering made out of tile.

Course #3214
26.0
The goal of this course is to teach the student how to inspect metal roofs.

Course #3216
24.0
The goal of this course is to teach the home inspector how to perform an inspection of a slate roof.

Course #3218
 28.0
 
 
 
 
[back]


 
 
 
 
SAFETY
 
Course Title


Course Number 

Clock Hours
 
This course teaches the inspector how to be safe on an inspection.  

Course #3000
51.0
The goal of this course is to teach the inspector how to use a ladder properly and safely.

Course #3002
23.0
The goal of this course is to teach proper health and safety practices to both inspectors and contractors while they are working at the exterior of a property.

Course #3004
30.0
The goal of this course is to teach home inspectors about lead-safe work practices required by contractors regulated under the EPA rule for lead-based paint. 

Course #3006
42.0
The goal of this course is to teach home inspectors about methamphetamine hazards in buildings to keep themselves and building occupants safe during a home inspection. 

Course #3008
43.0
 
 
 

 

 
 
 
 
 STANDARDS AND ETHICS

Course Title

Course Number


Clock Hours
The goal of this course is to teach the student standards to which a home inspector performs a home inspection. It is based upon the Home Inspection tandards of Practice and covers the various components and systems that should be inspected.

Course #4500
44.0
The goal of the course is to teach inspectors about the Code of Ethics for Home Inspectors.
 
Course #4502
7.0
25 Standards Every Inspector Should Know Course
The goal of this course is to teach 25 building standards and good practices related to inspecting systems and components in a residential dwelling. 

Course #4504
37.0
The goal of this course is to provide best practices and reasonable approaches for inspecting commercial properties through an examination of the International Standards of Practice for Inspecting Commercial Properties. 

Course #4506
38.0
Illinois Standards of Practice and Legal Issues for Home Inspectors
The goal of this course is to teach inspectors about the Illinois Standards of Practice and legal issues for licensed home inspectors in Illinois.

Course #4508
22.0
The goal of this course is for the home inspector to understand Indiana’s laws and regulations concerning the licensed home inspectors.

Course #4510
26.0
8-Hour Texas TREC Standards of Practice/Legal/Ethics Update
The goal of this course is to teach students the Texas Real Estate Inspector Standards of Practice, Legal and Ethics Rules and Updates.

Course #4512
40.0
Nevada Home Inspectors Standards of Practice and Legal Rules 
The goal of this course is to teach the home inspector how to perform inspections according to the Nevada Standards of Practice and Legal Rules based on the Nevada Administrative Code for Inspectors of Structures.

 Course #4514  4.0
 
 
 
 
 

 
 
 
 
 STRUCTURAL

Course Title


Course Number


Clock Hours
The goal of this course is to teach inspectors how to inspect the structural systems and components of a home.

Course #3400
32.0
The goal of this course is to teach students how to inspect a residential building using fundamental structural principles and a comprehensive design approach that draws on existing and innovative engineering technologies in a practical manner.

Course #3402
63.0
This course teaches the inspector how to perform the inspection of a manufactured or mobile home. It is based upon the U.S. Housing and Urban Development's Standards for Manufactured and Mobile Homes.

Course #3404
45.0
This course teaches the inspector how to inspect for indications of infestation of wood-destroying organisms that may exist in a building using a visual-only examination.  

Course #3406
70.0
The goal of this course is to teach the inspector how to evaluate foundation walls and piers, including new innovations in the foundation and concrete industries. 

Course #3408
27.0
The goal of this course is to teach students how to inspect crawlspaces of homes.

Course #3410
 27.0
The goal of this course is to properly perform wind mitigation inspections complete a wind mitigation inspection form for homeowners and insurers.

Course #3412
32.0
The goal of this course is to teach home in Texas how to perform wood-destroying insect inspections according to Texas Real Estate Commission guidelines, as well as state-approved reporting methods using the appropriate forms. 

 Course #3414
 70.0